拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Wrong order & don’t answer the phone!
Emily J
Wrong order & don’t answer the phone!
Lemongrass的点评
点评：Extremely disappointed with the takeaway service we received and the poor customer service that followed. When we arrived back home (a 15-20 minute drive) we realised they had given us chicken instead of vegetarian meals. We promptly tried calling the restaurant to resolve the issue ahead of our arrival but after over 100 phone calls later we still didn’t get to speak to anyone. We had to drive back to the restaurant with our cold and wrong order to get a refund. We never got an apology and were just told we must have said chicken. They were only willing to redo one of the dishes despite the whole order now being cold. As vegetarians there is no chance we would have said chicken and didn’t appreciate the lack of accountability. Eventually got a refund and left without food or any attempt from them to make it right. We then had to find an alternative place to eat as the whole experience took over an hour from point of ordering to getting a refund. Overall a thoroughly disappointing experience and we won’t be using them again or recommending others.
翻译：对我们收到的外卖服务以及随后的糟糕的客户服务非常失望。当我们回到家（15-20 分钟车程）时，我们意识到他们给了我们鸡肉而不是素食。我们在抵达前立即尝试致电餐厅解决问题，但在打了 100 多个电话后，我们仍然没有与任何人交谈。我们不得不带着冷而错误的订单开车回餐厅才能获得退款。我们从未得到道歉，只是被告知我们必须说鸡肉。尽管整个订单现在都冷了，他们只愿意重做其中一道菜。作为素食者，我们不可能会说鸡肉并且不理解缺乏责任感。最终得到了退款，但没有食物就离开了，也没有他们做出任何纠正的尝试。然后我们不得不找到一个替代的吃饭的地方，因为从点餐到获得退款整个过程花了一个多小时。总的来说，这是一次彻底令人失望的体验，我们不会再次使用它们或推荐其他人。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
