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What a sad state of affairs. M&S should be ashamed of themselves!
964dellab
What a sad state of affairs. M&S should be ashamed of themselves!
Marks and Spencer Cafe的点评
点评：I was itching to get to the new M&S, and Daddy wanted a new pair of shoes. He is 93 years old, and I was delighted that they had disabled parking outside - he can't walk far. Anyway, he fancied a little bite to eat, so we went up to the new cafe. We got there around 11.45am and there was quite a queue. Daddy didn't know what he fancied and said he'd go have a look but, of course, you can't look, because nothing (except some cakes) are on view - everything has to be ordered .......... and ordered by way of a self-service machine, which there are eight of! Eight machines that you have to stand at and select what you want.
The machine I queued up to use was playing up - it took me ages to keep pressing the keypads. And, don't get me wrong, I am only in my 50s and am used to machines, but it was so frustrating. And, all the while, Daddy was sitting alone, wondering what the hell was going on. I must have been at least 15 minutes. You then take a buzzer, tap in the number of the buzzer, which you take to your table, and you wait until it flashes - then your food gets delivered!
Anyway, I ordered the selection of 'classic sandwiches' and 'seafood sandwiches' with a hot chocolate and a tea. They only have option for skimmed milk or semi-skinned - oh and oatmeal and a couple of other choices, but Daddy likes full-fat milk. Anyway, I quickly ran back to the table. There was food on the chair, mess on the floor - it wasn't nice. Staff were trying their best, running backwards and forwards. Don't get me wrong, they were great and hard-working, but you could see people complaining!
I shot to the toilet, and found an elderly woman queuing. She'd wanted to eat in the cafe, but decided against it, as she felt embarrassed - she was in her 70s, and couldn't use the machines. She said there was a girl there, who was helping, but she wanted to see what she was ordering, so she walked away.
When I returned to the table, the food and drinks had arrived. Both the tea and hot chocolate were luke-warm, but I must say, the sandwiches were delicious and came in a little package, which Daddy was pleased about, as he only eats half a sandwich and was able to take the other half away.
By the time we left, there must have been 20 people in the queue. There were now two girls helping, but it was still so slow!
Come on M&S, think of your loyal customers. The customers who have been loyal to you for years and years, many of them of a certain age, who have shopped with you 'forever'. They can't use those machines and not a lot of elderly people have debit/credit cards and like to pay by cash. I know the world is changing, but bring back some tills and show your goods, so that people can see what they are ordering, except having to look at a screen.
I write a lot of T/A reviews and very rarely write a bad review, but I felt the need to write.
Such a shame! All a shambles as far as I am concerned! Think of your loyal customers, please.
The machine I queued up to use was playing up - it took me ages to keep pressing the keypads. And, don't get me wrong, I am only in my 50s and am used to machines, but it was so frustrating. And, all the while, Daddy was sitting alone, wondering what the hell was going on. I must have been at least 15 minutes. You then take a buzzer, tap in the number of the buzzer, which you take to your table, and you wait until it flashes - then your food gets delivered!
Anyway, I ordered the selection of 'classic sandwiches' and 'seafood sandwiches' with a hot chocolate and a tea. They only have option for skimmed milk or semi-skinned - oh and oatmeal and a couple of other choices, but Daddy likes full-fat milk. Anyway, I quickly ran back to the table. There was food on the chair, mess on the floor - it wasn't nice. Staff were trying their best, running backwards and forwards. Don't get me wrong, they were great and hard-working, but you could see people complaining!
I shot to the toilet, and found an elderly woman queuing. She'd wanted to eat in the cafe, but decided against it, as she felt embarrassed - she was in her 70s, and couldn't use the machines. She said there was a girl there, who was helping, but she wanted to see what she was ordering, so she walked away.
When I returned to the table, the food and drinks had arrived. Both the tea and hot chocolate were luke-warm, but I must say, the sandwiches were delicious and came in a little package, which Daddy was pleased about, as he only eats half a sandwich and was able to take the other half away.
By the time we left, there must have been 20 people in the queue. There were now two girls helping, but it was still so slow!
Come on M&S, think of your loyal customers. The customers who have been loyal to you for years and years, many of them of a certain age, who have shopped with you 'forever'. They can't use those machines and not a lot of elderly people have debit/credit cards and like to pay by cash. I know the world is changing, but bring back some tills and show your goods, so that people can see what they are ordering, except having to look at a screen.
I write a lot of T/A reviews and very rarely write a bad review, but I felt the need to write.
Such a shame! All a shambles as far as I am concerned! Think of your loyal customers, please.
翻译：我渴望去新的玛莎百货，而爸爸想要一双新鞋。他已经 93 岁了，我很高兴他们在外面设有残疾人停车位 - 他走不了多远。不管怎样，他想吃点东西，所以我们去了新开的咖啡馆。我们上午11.45左右到达那里，那里已经排起了长队。爸爸不知道他喜欢什么，说他要去看看，但是，当然，你不能看，因为什么都没有（除了一些蛋糕） - 所有东西都必须订购...... ....并通过自助服务机订购，共有八台！你必须站在八台机器前选择你想要的东西。
我排队等候使用的机器正在播放——我花了很长时间才继续按下键盘。而且，别误会我的意思，我才 50 多岁，已经习惯了机器，但这太令人沮丧了。一直以来，爸爸都独自坐着，想知道到底发生了什么事。我肯定已经至少15分钟了。然后，您拿起蜂鸣器，点击蜂鸣器的号码，然后将其带到餐桌上，等待蜂鸣器闪烁 - 然后您的食物就会送达！
不管怎样，我点了“经典三明治”和“海鲜三明治”，还有热巧克力和茶。他们只能选择脱脂牛奶或半皮牛奶——哦还有燕麦片和其他一些选择，但爸爸喜欢全脂牛奶。不管怎样，我很快就跑回了桌子旁。椅子上有食物，地板上乱七八糟——这不太好。工作人员们都在竭尽全力，前后奔跑。不要误会我的意思，他们很棒而且很努力，但你可以看到人们在抱怨！
我冲向厕所，发现一位老妇人在排队。她本来想在咖啡馆吃饭，但决定不去，因为她感到很尴尬——她已经 70 多岁了，不能使用机器。她说那里有一个女孩正在帮忙，但她想看看她点了什么，所以她走开了。
当我回到餐桌时，食物和饮料已经到了。茶和热巧克力都是温热的，但我必须说，三明治很好吃，而且是小包装的，这让爸爸很高兴，因为他只吃了半个三明治，还能把另一半带走。
等我们离开的时候，已经有20人在排队了。现在有两个女孩帮忙了，但还是那么慢！
来吧，玛莎百货，想想你的忠实顾客吧。多年来一直忠诚于您的顾客，其中许多人已经达到一定年龄，“永远”与您一起购物。他们无法使用这些机器，而且没有很多老年人拥有借记卡/信用卡并喜欢用现金支付。我知道世界正在发生变化，但请带回一些收银台并展示您的商品，以便人们可以看到他们订购的商品，而无需查看屏幕。
我写了很多 T/A 评论，很少写差评，但我觉得有必要写。
太可惜了！就我而言，一切都是一团糟！请想想您忠实的客户。
我排队等候使用的机器正在播放——我花了很长时间才继续按下键盘。而且，别误会我的意思，我才 50 多岁，已经习惯了机器，但这太令人沮丧了。一直以来，爸爸都独自坐着，想知道到底发生了什么事。我肯定已经至少15分钟了。然后，您拿起蜂鸣器，点击蜂鸣器的号码，然后将其带到餐桌上，等待蜂鸣器闪烁 - 然后您的食物就会送达！
不管怎样，我点了“经典三明治”和“海鲜三明治”，还有热巧克力和茶。他们只能选择脱脂牛奶或半皮牛奶——哦还有燕麦片和其他一些选择，但爸爸喜欢全脂牛奶。不管怎样，我很快就跑回了桌子旁。椅子上有食物，地板上乱七八糟——这不太好。工作人员们都在竭尽全力，前后奔跑。不要误会我的意思，他们很棒而且很努力，但你可以看到人们在抱怨！
我冲向厕所，发现一位老妇人在排队。她本来想在咖啡馆吃饭，但决定不去，因为她感到很尴尬——她已经 70 多岁了，不能使用机器。她说那里有一个女孩正在帮忙，但她想看看她点了什么，所以她走开了。
当我回到餐桌时，食物和饮料已经到了。茶和热巧克力都是温热的，但我必须说，三明治很好吃，而且是小包装的，这让爸爸很高兴，因为他只吃了半个三明治，还能把另一半带走。
等我们离开的时候，已经有20人在排队了。现在有两个女孩帮忙了，但还是那么慢！
来吧，玛莎百货，想想你的忠实顾客吧。多年来一直忠诚于您的顾客，其中许多人已经达到一定年龄，“永远”与您一起购物。他们无法使用这些机器，而且没有很多老年人拥有借记卡/信用卡并喜欢用现金支付。我知道世界正在发生变化，但请带回一些收银台并展示您的商品，以便人们可以看到他们订购的商品，而无需查看屏幕。
我写了很多 T/A 评论，很少写差评，但我觉得有必要写。
太可惜了！就我而言，一切都是一团糟！请想想您忠实的客户。
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