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Alicia L
They asked for ID for a film we didn't book to watch!
Century Cinema的点评
点评：My partner, mum and I booked to watch Thunderbolts*, which we were so looking forward to seeing. However, when we got to the till and scanned our QR code, the man asked us for our ID.
We were puzzled and shocked to hear that we needed ID for the film we wanted to watch. The two films that were showing were - Thunderbolts a 12A rated film and Final Destination: Bloodline a 15 rated film. Why was my age being questioned for these age rated films? Google AI Overview says “Cinemas may ask for ID to verify your age if they suspect you are under 15, the age requirement for 15-rated films.” I’m a 26-year-old woman and clearly don’t look 15-years-old.
Whilst we were looking for my ID, in that time he had the opportunity to check if identification was necessary. Once we finally found my ID, I then proceeded to walk towards screen 2 as that is where I reserved seats for the film. However, he said “no, you’re in screen 1” we were puzzled even further but complied with everything he asked us to do; as we thought maybe there must of been a mistake on the app. But he was incorrect and it was his incompetence made us miss the first 20 minutes of Thunderbolt*!
We are all extremely disappointed with the customer service we were given by this member of staff. Other staff members offered us tickets for another day, but that meant we would have had to leave the cinema there and then. This made us feel that we were in the wrong, when in fact we followed the staffs instructions. This was our only opportunity to watch the films together; we shouldn’t have to arrange to return to the cinema another day to watch a film they made us miss 20 minutes of and pay for more travel.
They need to train their staff better to ask customers for their ID when it is fully necessary and direct them to the right screen.
We were puzzled and shocked to hear that we needed ID for the film we wanted to watch. The two films that were showing were - Thunderbolts a 12A rated film and Final Destination: Bloodline a 15 rated film. Why was my age being questioned for these age rated films? Google AI Overview says “Cinemas may ask for ID to verify your age if they suspect you are under 15, the age requirement for 15-rated films.” I’m a 26-year-old woman and clearly don’t look 15-years-old.
Whilst we were looking for my ID, in that time he had the opportunity to check if identification was necessary. Once we finally found my ID, I then proceeded to walk towards screen 2 as that is where I reserved seats for the film. However, he said “no, you’re in screen 1” we were puzzled even further but complied with everything he asked us to do; as we thought maybe there must of been a mistake on the app. But he was incorrect and it was his incompetence made us miss the first 20 minutes of Thunderbolt*!
We are all extremely disappointed with the customer service we were given by this member of staff. Other staff members offered us tickets for another day, but that meant we would have had to leave the cinema there and then. This made us feel that we were in the wrong, when in fact we followed the staffs instructions. This was our only opportunity to watch the films together; we shouldn’t have to arrange to return to the cinema another day to watch a film they made us miss 20 minutes of and pay for more travel.
They need to train their staff better to ask customers for their ID when it is fully necessary and direct them to the right screen.
翻译：我和伴侣、妈妈预订了我们非常期待的《雷霆特工队》*。然而，当我们走到收银台扫描二维码时，工作人员却要求我们出示身份证件。
当我们得知观看这部电影需要身份证件时，我们感到既困惑又震惊。当时正在放映的两部电影分别是：12A级的《雷霆特工队》和15级的《死神来了：血脉》。为什么观看这些分级电影时要询问我的年龄？谷歌人工智能概览显示：“如果影院怀疑您未满15岁，可能会要求您出示身份证件以验证年龄，这是15级电影的年龄要求。” 我今年26岁，但看起来显然不像15岁。
就在我们寻找身份证件的时候，工作人员也趁机检查了是否需要出示身份证明。最终找到身份证件后，我走向了2号放映厅，因为我在那里预订了电影的座位。然而，他说“不，你在1号场”。我们更加疑惑了，但还是照做了。我们当时想，可能是应用程序出了问题。但他错了，正是他的无能让我们错过了《霹雳五号》*的前20分钟！
我们对这位工作人员的客户服务非常失望。其他工作人员给我们提供了另一天的票，但这意味着我们必须当场离开。这让我们觉得自己错了，但事实上我们听从了工作人员的指示。这是我们唯一一次一起看电影的机会；我们不应该为了看一部他们让我们错过20分钟的电影而安排另一天再去电影院，还要支付更多的交通费。
他们需要更好地培训员工，在必要时要求顾客出示身份证件，并引导他们到正确的场次。
当我们得知观看这部电影需要身份证件时，我们感到既困惑又震惊。当时正在放映的两部电影分别是：12A级的《雷霆特工队》和15级的《死神来了：血脉》。为什么观看这些分级电影时要询问我的年龄？谷歌人工智能概览显示：“如果影院怀疑您未满15岁，可能会要求您出示身份证件以验证年龄，这是15级电影的年龄要求。” 我今年26岁，但看起来显然不像15岁。
就在我们寻找身份证件的时候，工作人员也趁机检查了是否需要出示身份证明。最终找到身份证件后，我走向了2号放映厅，因为我在那里预订了电影的座位。然而，他说“不，你在1号场”。我们更加疑惑了，但还是照做了。我们当时想，可能是应用程序出了问题。但他错了，正是他的无能让我们错过了《霹雳五号》*的前20分钟！
我们对这位工作人员的客户服务非常失望。其他工作人员给我们提供了另一天的票，但这意味着我们必须当场离开。这让我们觉得自己错了，但事实上我们听从了工作人员的指示。这是我们唯一一次一起看电影的机会；我们不应该为了看一部他们让我们错过20分钟的电影而安排另一天再去电影院，还要支付更多的交通费。
他们需要更好地培训员工，在必要时要求顾客出示身份证件，并引导他们到正确的场次。
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