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Sainsbury Brentwood terrible parking experience & terrible online customer 'service'
Michelle F
Sainsbury Brentwood terrible parking experience & terrible online customer 'service'
Sainsburys的点评
点评：I regularly shop in Sainsbury Brentwood and on 16/11 visited for the third time that week. I parked up, bought some products and was gone within approx an hour. A few days days later I was sent a £70 parking charge notice (with an option of a 'reduced' £40 charge if I paid up quickly) as I had mistakenly not picked up a free two hour customer parking ticket. On an aside, at that time in my life, I was visiting hospital on a regular basis as my two month old nephew was seriously ill, so I was not in my normal state of mind.
I immediately lodged an appeal with Euro Car Parks as I had a receipt to prove I was there on that date at that time & that I had bought products. I explained and provided bank statement proof that I was a regular customer, and that at that time I was dealing with a lot of stress and worry in my private life due to my nephews illness. They turned this appeal down flat.
I also contacted Sainsbury directly via email as I felt this was a miscarriage of justice & was sure they would help me, being a long term, regular customer who had bought in store own that date and at that time.
On the first email I explained the situation & attached proof of receipt, bank statement, etc, and explained my personal situation. I asked if they could intercede on my behalf with Euro Car Parks. Their representative, Stephen, replied with no empathy re my personal situation. He advised me that Sainsbury worked closely with Euro Car Parks, but did not help me & just told me to wait for the appeal to be reviewed by Euro Car Parks.
I sent further emails to their 'our.reply' email account, one of which they did not even reply to, my last one advised them that 'I am disgusted to advise you that Euro Car Parks turned down my appeal, even though I was able to prove I had attended the Sainsbury’s Brentwood store (with a shop receipt) at that time, and was a regular shopper (as per my bank statement). To be charged a ‘reduced’ £40 because of a minor mistake where I can prove I attended the store & bought products, is grossly unfair' I asked them 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers? Please revert, as I am extremely angry, annoyed & dissatisfied by this practice, and will need to take this further, as an injustice has been carried out by Euro Car Parks, and by association Sainsbury’s'. I asked if my query could be passed to Daniel Ayling the Brentwood store manager.
I had a generic reply from Tariq today, where he did not answer this question. I think he did not even read my email, as he replied 'As Stephen had written in his response the only appeal process is with Euro Car Park who will be in touch once they have reviewed the appeal. Unfortunately we are unable to assist any further with this matter'.
I therefore had no choice but to contact Sainsbury again, I replied 'Please can you read my email? I have appealed and have been turned down by Euro Car Parks, even though I visited & bought products from Sainsbury Brentwood on that date and at that time (I have a proof of receipt which I have already added to previous emails I sent to you, the second email I sent was not even responded to).' I asked him to answer my question 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers?'.
I await an answer, but will not hold my breath. I am shocked by Sainsbury in particular and their need to back a £70 parking charge notice, plus their complete lack of empathy for a regular customer who made a minor mistake, but was able to prove with a shop receipt and bank statements that they bought products in store, on that date and at that time.
I won't be shopping there ever again; I feel like I have been robbed. I would really like other customers to be aware of these (in my view) underhand practices. In the long run, Sainsbury have gained a PCN from me, I hope they enjoy it :( BUT, they have lost my loyalty, my trust and my long term spending power. I will also be telling all my friends and family about what has happened, as I would not want anyone else to have to receive a PCN for £70 for an hours parking where they can prove they did shop in store.
I immediately lodged an appeal with Euro Car Parks as I had a receipt to prove I was there on that date at that time & that I had bought products. I explained and provided bank statement proof that I was a regular customer, and that at that time I was dealing with a lot of stress and worry in my private life due to my nephews illness. They turned this appeal down flat.
I also contacted Sainsbury directly via email as I felt this was a miscarriage of justice & was sure they would help me, being a long term, regular customer who had bought in store own that date and at that time.
On the first email I explained the situation & attached proof of receipt, bank statement, etc, and explained my personal situation. I asked if they could intercede on my behalf with Euro Car Parks. Their representative, Stephen, replied with no empathy re my personal situation. He advised me that Sainsbury worked closely with Euro Car Parks, but did not help me & just told me to wait for the appeal to be reviewed by Euro Car Parks.
I sent further emails to their 'our.reply' email account, one of which they did not even reply to, my last one advised them that 'I am disgusted to advise you that Euro Car Parks turned down my appeal, even though I was able to prove I had attended the Sainsbury’s Brentwood store (with a shop receipt) at that time, and was a regular shopper (as per my bank statement). To be charged a ‘reduced’ £40 because of a minor mistake where I can prove I attended the store & bought products, is grossly unfair' I asked them 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers? Please revert, as I am extremely angry, annoyed & dissatisfied by this practice, and will need to take this further, as an injustice has been carried out by Euro Car Parks, and by association Sainsbury’s'. I asked if my query could be passed to Daniel Ayling the Brentwood store manager.
I had a generic reply from Tariq today, where he did not answer this question. I think he did not even read my email, as he replied 'As Stephen had written in his response the only appeal process is with Euro Car Park who will be in touch once they have reviewed the appeal. Unfortunately we are unable to assist any further with this matter'.
I therefore had no choice but to contact Sainsbury again, I replied 'Please can you read my email? I have appealed and have been turned down by Euro Car Parks, even though I visited & bought products from Sainsbury Brentwood on that date and at that time (I have a proof of receipt which I have already added to previous emails I sent to you, the second email I sent was not even responded to).' I asked him to answer my question 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers?'.
I await an answer, but will not hold my breath. I am shocked by Sainsbury in particular and their need to back a £70 parking charge notice, plus their complete lack of empathy for a regular customer who made a minor mistake, but was able to prove with a shop receipt and bank statements that they bought products in store, on that date and at that time.
I won't be shopping there ever again; I feel like I have been robbed. I would really like other customers to be aware of these (in my view) underhand practices. In the long run, Sainsbury have gained a PCN from me, I hope they enjoy it :( BUT, they have lost my loyalty, my trust and my long term spending power. I will also be telling all my friends and family about what has happened, as I would not want anyone else to have to receive a PCN for £70 for an hours parking where they can prove they did shop in store.
翻译：我经常在塞恩斯伯里布伦特伍德购物，2011 年 16 月这是我本周第三次去。我停车，买了一些产品，大约一个小时后就离开了。几天后，我收到了一张 70 英镑的停车费通知（如果我快速付款，可以选择“减少”40 英镑的停车费），因为我错误地没有领取一张免费的两小时客户停车票。顺便说一句，在我生命中的那个时候，我定期去医院，因为我两个月大的侄子病得很重，所以我的精神状态不太正常。
我立即向 Euro Car Parks 提出上诉，因为我有一张收据证明我当时在那一天在那里并且我已经购买了产品。我解释并提供了银行对账单证明，证明我是常客，当时由于侄子生病，我的私人生活承受着很大的压力和担忧。他们断然拒绝了这一上诉。
我还通过电子邮件直接联系了塞恩斯伯里，因为我觉得这是误判，并且确信他们会帮助我，因为我是在商店购买的长期常客，拥有那个日期和时间。
在第一封邮件中我说明了情况并附上了收据证明、银行对账单等，并说明了我的个人情况。我问他们是否可以代表我向欧洲停车场求情。他们的代表斯蒂芬对我个人的情况毫无同情心地回答。他建议我塞恩斯伯里与欧洲停车场密切合作，但没有帮助我，只是告诉我等待欧洲停车场对上诉进行审查。
我向他们的“our.reply”电子邮件帐户发送了更多电子邮件，其中一封他们甚至没有回复，我的最后一封建议他们“我很遗憾地告诉你，欧洲停车场拒绝了我的上诉，尽管我是能够证明我当时去过塞恩斯伯里布伦特伍德商店（带有商店收据），并且是常客（根据我的银行对账单）。因为一个小错误，我可以证明我去过商店并购买了产品，所以被收取‘减少’40英镑的费用，这是非常不公平的”我问他们“塞恩斯伯里是否知道欧洲停车场针对塞恩斯伯里顾客的做法？”请回复，因为我对这种做法感到非常愤怒、烦恼和不满，并且需要进一步采取行动，因为欧洲停车场和塞恩斯伯里协会已经实施了不公正行为。我询问是否可以将我的疑问转达给布伦特伍德商店经理丹尼尔·艾林。
今天我收到了塔里克的一般性答复，他没有回答这个问题。我认为他甚至没有读过我的电子邮件，因为他回答说，“正如斯蒂芬在他的回复中所写的那样，唯一的上诉程序是与欧洲停车场联系，一旦他们审查了上诉，他们就会与您联系。”不幸的是，我们无法就此事提供任何进一步的帮助。”
因此我别无选择，只能再次联系塞恩斯伯里，我回答说：“请问你能读一下我的电子邮件吗？”我已提出上诉，但被 Euro Car Parks 拒绝，尽管我在当天和当时访问并购买了 Sainsbury Brentwood 的产品（我有收据证明，我已将其添加到我之前发送给您的电子邮件中，我发送的第二封电子邮件甚至没有得到回复）。我请他回答我的问题“塞恩斯伯里公司是否了解欧洲停车场针对塞恩斯伯里客户的做法？”。
我等待答案，但不会屏住呼吸。我对塞恩斯伯里尤其感到震惊，他们需要支持 70 英镑的停车费通知，而且他们对犯了一个小错误但能够用商店收据和银行对账单证明他们购买的老顾客完全缺乏同理心当天和当时商店中的产品。
我不会再去那里购物了；我感觉我被抢劫了。我真的希望其他客户能够意识到这些（在我看来）不正当的做法。从长远来看，塞恩斯伯里从我那里获得了 PCN，我希望他们喜欢它:(但是，他们已经失去了我的忠诚、我的信任和我的长期消费能力。我也会告诉我所有的朋友和家人，发生了，因为我不希望其他人必须收到 70 英镑停车一小时的 PCN，以证明他们确实在商店购物。
我立即向 Euro Car Parks 提出上诉，因为我有一张收据证明我当时在那一天在那里并且我已经购买了产品。我解释并提供了银行对账单证明，证明我是常客，当时由于侄子生病，我的私人生活承受着很大的压力和担忧。他们断然拒绝了这一上诉。
我还通过电子邮件直接联系了塞恩斯伯里，因为我觉得这是误判，并且确信他们会帮助我，因为我是在商店购买的长期常客，拥有那个日期和时间。
在第一封邮件中我说明了情况并附上了收据证明、银行对账单等，并说明了我的个人情况。我问他们是否可以代表我向欧洲停车场求情。他们的代表斯蒂芬对我个人的情况毫无同情心地回答。他建议我塞恩斯伯里与欧洲停车场密切合作，但没有帮助我，只是告诉我等待欧洲停车场对上诉进行审查。
我向他们的“our.reply”电子邮件帐户发送了更多电子邮件，其中一封他们甚至没有回复，我的最后一封建议他们“我很遗憾地告诉你，欧洲停车场拒绝了我的上诉，尽管我是能够证明我当时去过塞恩斯伯里布伦特伍德商店（带有商店收据），并且是常客（根据我的银行对账单）。因为一个小错误，我可以证明我去过商店并购买了产品，所以被收取‘减少’40英镑的费用，这是非常不公平的”我问他们“塞恩斯伯里是否知道欧洲停车场针对塞恩斯伯里顾客的做法？”请回复，因为我对这种做法感到非常愤怒、烦恼和不满，并且需要进一步采取行动，因为欧洲停车场和塞恩斯伯里协会已经实施了不公正行为。我询问是否可以将我的疑问转达给布伦特伍德商店经理丹尼尔·艾林。
今天我收到了塔里克的一般性答复，他没有回答这个问题。我认为他甚至没有读过我的电子邮件，因为他回答说，“正如斯蒂芬在他的回复中所写的那样，唯一的上诉程序是与欧洲停车场联系，一旦他们审查了上诉，他们就会与您联系。”不幸的是，我们无法就此事提供任何进一步的帮助。”
因此我别无选择，只能再次联系塞恩斯伯里，我回答说：“请问你能读一下我的电子邮件吗？”我已提出上诉，但被 Euro Car Parks 拒绝，尽管我在当天和当时访问并购买了 Sainsbury Brentwood 的产品（我有收据证明，我已将其添加到我之前发送给您的电子邮件中，我发送的第二封电子邮件甚至没有得到回复）。我请他回答我的问题“塞恩斯伯里公司是否了解欧洲停车场针对塞恩斯伯里客户的做法？”。
我等待答案，但不会屏住呼吸。我对塞恩斯伯里尤其感到震惊，他们需要支持 70 英镑的停车费通知，而且他们对犯了一个小错误但能够用商店收据和银行对账单证明他们购买的老顾客完全缺乏同理心当天和当时商店中的产品。
我不会再去那里购物了；我感觉我被抢劫了。我真的希望其他客户能够意识到这些（在我看来）不正当的做法。从长远来看，塞恩斯伯里从我那里获得了 PCN，我希望他们喜欢它:(但是，他们已经失去了我的忠诚、我的信任和我的长期消费能力。我也会告诉我所有的朋友和家人，发生了，因为我不希望其他人必须收到 70 英镑停车一小时的 PCN，以证明他们确实在商店购物。
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