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### Exercise Caution When Booking with Royal De Casa
皇家德卡萨酒店的点评
点评：While the name "Royal De Casa" may evoke a sense of grandeur and elegance, my personal experience with this establishment has been far from satisfactory. I had arranged accommodations for two rooms to host my guests, who were traveling with their children and had specific requirements regarding their hotel stay. After reviewing the hotel personally and having a look at the the website my guest.were pleased to proceed with a booking at Royal De Casa. The reservation was confirmed, and a token amount was duly paid to secure our stay.
However, merely one day before the scheduled check-in on March 28th, 2024, I received communication from Mr. Ankan Rajguru Phukan, the Manager of Sales & Marketing. He regretfully informed me that due to an electrical issue in Block A of the property, our guests would not be able to check in as planned. Initially, I accepted this explanation; however, further investigation revealed that there was more to the story.
It came to my attention through a reliable source in Kaziranga that Royal De Casa had chosen to prioritize a corporate event over existing reservations, leading them to cancel multiple bookings—including mine—without adequate notice or compensation. This experience has left me deeply concerned about the reliability of this establishment.
Therefore, I strongly advise potential customers to exercise caution when considering bookings with Royal De Casa. It is regrettable that such an impressive name does not correspond with dependable service or customer care. As for myself, I will certainly refrain from recommending this hotel to any future guests; moreover, as of now, no refund has been processed for our canceled reservation.
However, merely one day before the scheduled check-in on March 28th, 2024, I received communication from Mr. Ankan Rajguru Phukan, the Manager of Sales & Marketing. He regretfully informed me that due to an electrical issue in Block A of the property, our guests would not be able to check in as planned. Initially, I accepted this explanation; however, further investigation revealed that there was more to the story.
It came to my attention through a reliable source in Kaziranga that Royal De Casa had chosen to prioritize a corporate event over existing reservations, leading them to cancel multiple bookings—including mine—without adequate notice or compensation. This experience has left me deeply concerned about the reliability of this establishment.
Therefore, I strongly advise potential customers to exercise caution when considering bookings with Royal De Casa. It is regrettable that such an impressive name does not correspond with dependable service or customer care. As for myself, I will certainly refrain from recommending this hotel to any future guests; moreover, as of now, no refund has been processed for our canceled reservation.
翻译：虽然“Royal De Casa”这个名字可能会让人产生一种宏伟和优雅的感觉，但我对这家酒店的个人体验却远不能令人满意。我安排了两间客房来接待我的客人，他们带着孩子一起旅行，对酒店住宿有特殊要求。在亲自查看了酒店并浏览了网站后，我的客人很高兴在 Royal De Casa 预订房间。预订已确认，并按时支付了一笔小额款项以确保我们的住宿。
然而，就在预定的 2024 年 3 月 28 日入住日期的前一天，我收到了销售和营销经理 Ankan Rajguru Phukan 先生的来信。他遗憾地告诉我，由于酒店 A 座的电气问题，我们的客人无法按计划入住。起初，我接受了这个解释；然而，进一步的调查显示，事情还有更多。
我从卡齐兰加的可靠消息来源得知，Royal De Casa 选择优先处理公司活动而不是现有预订，导致他们取消了多个预订（包括我的预订），且没有提供足够的通知或补偿。这次经历让我对这家酒店的可靠性深感担忧。
因此，我强烈建议潜在客户在考虑预订 Royal De Casa 时要谨慎。令人遗憾的是，如此令人印象深刻的名字却与可靠的服务或客户服务不符。就我个人而言，我绝对不会向任何未来的客人推荐这家酒店；此外，截至目前，我们取消的预订尚未退款。
然而，就在预定的 2024 年 3 月 28 日入住日期的前一天，我收到了销售和营销经理 Ankan Rajguru Phukan 先生的来信。他遗憾地告诉我，由于酒店 A 座的电气问题，我们的客人无法按计划入住。起初，我接受了这个解释；然而，进一步的调查显示，事情还有更多。
我从卡齐兰加的可靠消息来源得知，Royal De Casa 选择优先处理公司活动而不是现有预订，导致他们取消了多个预订（包括我的预订），且没有提供足够的通知或补偿。这次经历让我对这家酒店的可靠性深感担忧。
因此，我强烈建议潜在客户在考虑预订 Royal De Casa 时要谨慎。令人遗憾的是，如此令人印象深刻的名字却与可靠的服务或客户服务不符。就我个人而言，我绝对不会向任何未来的客人推荐这家酒店；此外，截至目前，我们取消的预订尚未退款。
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