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Customer service is Bad, really bad
Tripadvisor用户
Customer service is Bad, really bad
Donatos Pizza的点评
点评：Placed large order multiple pizzas several subs. Told delivery would be an hour. Actual delivery after calling store manager was 1 hour and 14 minutes later. So 2 hours and 15 minutes for delivery from a store within a 5 mile radius. Our company had left before delivery arrived. Called manager again and was promised a “credit”.
2 weeks after placed online order for two big dons with pizza sauce and a medium pep. Didn’t mention the credit. 40 minutes for delivery was promised. 1 hour later I called manager to ask about the delivery and was told “it’s out”. Order arrived one hour late, 1hr &40 minutes total time from Order to delivery, missing 1 sub and the sub that arrived wasn’t prepared as ordered, with pizza sauce. Called back and was promised another store credit. Called store directly today 5/26 to use one of the credits. Placed 3 calls to store and no answer. Apparently this store no longer accepts orders from customers with credits or the manager is the only employee, make pizza locks up and delivers them. Donatos has terrible customer service and could care less about customer retention. My family no longer wasting time and money on this franchise
2 weeks after placed online order for two big dons with pizza sauce and a medium pep. Didn’t mention the credit. 40 minutes for delivery was promised. 1 hour later I called manager to ask about the delivery and was told “it’s out”. Order arrived one hour late, 1hr &40 minutes total time from Order to delivery, missing 1 sub and the sub that arrived wasn’t prepared as ordered, with pizza sauce. Called back and was promised another store credit. Called store directly today 5/26 to use one of the credits. Placed 3 calls to store and no answer. Apparently this store no longer accepts orders from customers with credits or the manager is the only employee, make pizza locks up and delivers them. Donatos has terrible customer service and could care less about customer retention. My family no longer wasting time and money on this franchise
翻译：下了大订单多个比萨饼几个潜艇。告诉交货将是一个小时。致电店长后实际送达时间为 1 小时 14 分钟。因此，从 5 英里半径范围内的商店送货需要 2 小时 15 分钟。我们公司在交货到达之前就已经离开了。再次打电话给经理，并被承诺“信用”。
2 周后，在线订购了两个带有比萨酱和中等胡椒粉的大披萨。没有提到功劳。承诺 40 分钟交货。 1 小时后，我打电话给经理询问送货情况，并被告知“已经送完”。订单晚一小时到达，从订单到交货的总时间为 1 小时 40 分钟，缺少 1 个潜艇，到达的潜艇没有按订单准备好，带有比萨酱。回电并承诺另一个商店信用。今天 5 月 26 日直接致电商店以使用其中一个积分。打了 3 次电话到商店，无人接听。显然这家商店不再接受有信用的顾客的订单，或者经理是唯一的员工，把披萨锁起来送货。 Donatos 的客户服务很糟糕，而且不太关心客户保留率。我的家人不再在这个特许经营权上浪费时间和金钱
2 周后，在线订购了两个带有比萨酱和中等胡椒粉的大披萨。没有提到功劳。承诺 40 分钟交货。 1 小时后，我打电话给经理询问送货情况，并被告知“已经送完”。订单晚一小时到达，从订单到交货的总时间为 1 小时 40 分钟，缺少 1 个潜艇，到达的潜艇没有按订单准备好，带有比萨酱。回电并承诺另一个商店信用。今天 5 月 26 日直接致电商店以使用其中一个积分。打了 3 次电话到商店，无人接听。显然这家商店不再接受有信用的顾客的订单，或者经理是唯一的员工，把披萨锁起来送货。 Donatos 的客户服务很糟糕，而且不太关心客户保留率。我的家人不再在这个特许经营权上浪费时间和金钱
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