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Discussing customer service
Teresa A
Discussing customer service
McDonald's的点评
点评：Ordered from just eat this evening and it was missing an item so I called the store to let them know as obviously I’d paid for the item. I was greeted by a very rude young lady that couldn’t even repeat back what I had missing and I was told get a refund from just eat not my fault.. I then asked for the ladies name as I needed it for reference when contacting just eat to be met with “why do you need my name?” Again she was very rude about it. She stated she didn’t need to give me her name. After a few more moments she told me to have a nice day and put the phone down!!!! How rude was that. I then called to speak to the manager and she again answered the phone and stated she was the duty manager and that I couldn’t speak to the General manager as she wasn’t in the buisness, and I was told to email. Again the phone was slammed down !!!! I can’t believe that that was suppose to be GREAT customer service that McDonald’s pride themselves on. We won’t be ordering from there again in a hurry
翻译：今天晚上从 just eat 订购的，缺少一件物品，所以我打电话给商店让他们知道，因为显然我已经支付了该物品的费用。迎接我的是一位非常粗鲁的年轻女士，她甚至无法重复我错过的东西，并告诉我只需吃即可获得退款，这不是我的错。然后我询问了这位女士的名字，因为我在联系时需要它作为参考只要吃饭就会遇到“你为什么需要我的名字？”她再次对此非常粗鲁。她说她不需要告诉我她的名字。又过了一会儿，她告诉我祝我有美好的一天并放下电话！那是多么粗鲁啊。然后我打电话给经理，她再次接电话并表示她是值班经理，我无法与总经理交谈，因为她不在公司，我被告知要发电子邮件。电话再次被挂断！！！！我不敢相信这应该是麦当劳引以为豪的优质客户服务。我们不会再匆忙地从那里订购
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