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资质规则
旅行
账户
Poor customer service
Tripadvisor用户
Poor customer service
Magic Wok的点评
点评：Collected my order and got it home only to find an error had been made with the curry we ordered. This particular dish came with a chips option. I was informed that they would change it if I returned. I reminded them that unfortunately the chips would now be cold, and asked for a fresh portion to be included. I got a rather surly reply that there was nothing wrong with the chips and they would not be replaced. On my return I was offered some prawn crackers which I refused. I had to stand my ground and insist that the full meal was replaced. Eventually someone in authority declared that they would do the decent thing. By this time I was getting the cold shoulder treatment, no apology and the replaced meal plonked on the counter without a word. It left us feeling that we will never return and will discourage any friends not to use this establishment and try one of the other two in Thirsk square.Very poor customer service .
翻译：收集了我的订单并将其带回家却发现我们订购的咖喱出现了错误。这道菜配有薯条选项。我被告知如果我回来他们会改变它。我提醒他们，不幸的是薯片现在会变冷，并要求包括新鲜的部分。我得到了一个相当乖巧的答复，说芯片没有问题，不会被更换。在我回来的时候，有人给我提供了一些我拒绝的虾饼干。我不得不坚持自己的立场，坚持要更换全餐。最终当权者宣布他们会做体面的事。到这个时候，我正在接受冷淡的对待，没有道歉，换掉的饭一言不发地扔在柜台上。这让我们觉得我们永远不会回来，并且会劝阻任何朋友不要使用这个机构并尝试 Thirsk 广场的其他两个机构之一。客户服务非常差。
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