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TERRIBLE SERVICE!!! DON’T RECOMMEND!!!
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TERRIBLE SERVICE!!! DON’T RECOMMEND!!!
Mirador Lounge的点评
点评：My uncle and I visited the Mirador Terrace after our hike. We wanted to have 2 glasses of champagne to enjoy the view. I knew beforehand that it would cost a lot and essentially I had high expectations for this venue. Once we sat down we waited 10-15 minutes before being greeted and even being given the menu. When I wanted to order our glasses of champagne. We had to wait another 10 minutes before getting the waiters attention. Once I ordered the champagne it took approximately 20 minutes before we were finally given our champagne. Hardly an apology for the long wait or any acknowledgement for the delay. Extremely unacceptable and unprofessional for 24 CHF per glass I think. It seemed as though they were not in a rush and the terrace was not busy at all. Max 5 tables including us. When we finished our champagne I had asked for the bill and the waiter forgot about us. I think he struggled to prioritise what needed to be done first so in the meantime he was serving other guests again. I had to ask again for the bill and he said he would be with us. HE DIDNT COME. My uncle also asked for the bill and eventually we waited another 15-20 minutes before getting the bill. The audacity at the end to ask if everything was to our liking i thought was sincerely inappropriate as they should be able to see that waiting this long is extremely unacceptable. I strongly advise management to revise their staff and consider training them to actually be worthy of 5 stars and that if they are asking this much for their food and beverages that it’s actually worth it.
I wish I could give you a zero but that wasn’t possible so I gave you a 1.
So to all future travellers, be careful and revise your plans to come and stay here.
I wish I could give you a zero but that wasn’t possible so I gave you a 1.
So to all future travellers, be careful and revise your plans to come and stay here.
翻译：徒步旅行后，我和叔叔参观了 Mirador Terrace。我们想要 2 杯香槟来欣赏美景。我事先知道它会花费很多，基本上我对这个场地抱有很高的期望。一旦我们坐下，我们就等了 10 到 15 分钟，然后才受到欢迎，甚至得到了菜单。当我想点我们的香槟时。我们不得不再等 10 分钟才能引起服务员的注意。一旦我点了香槟，我们花了大约 20 分钟才终于拿到香槟。几乎没有为漫长的等待道歉或对延迟的任何承认。我认为每杯 24 瑞士法郎是非常不可接受和不专业的。看起来他们并不着急，露台上一点也不忙。最多 5 桌，包括我们。当我们喝完香槟后，我要了账单，服务员忘了我们。我认为他很难确定需要首先完成的事情的优先顺序，所以与此同时他又在为其他客人服务。我不得不再次询问账单，他说他会和我们在一起。他没有来。我叔叔也要求结账，最后我们又等了 15-20 分钟才拿到账单。最后大胆询问是否一切都符合我们的喜好，我认为这是真诚的不合适，因为他们应该能够看到等待这么长时间是极其不可接受的。我强烈建议管理层修改他们的员工并考虑培训他们真正值得 5 星，如果他们对他们的食物和饮料要求这么多，那实际上是值得的。
我希望我能给你一个零，但那是不可能的，所以我给了你一个 1。
因此，对于所有未来的旅行者，请小心并修改您来这里住宿的计划。
我希望我能给你一个零，但那是不可能的，所以我给了你一个 1。
因此，对于所有未来的旅行者，请小心并修改您来这里住宿的计划。
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