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大福克斯快捷套房的点评
点评：We were visiting family in town and found this a convenient and affordable place to stay. We didn’t use the pool but if you had kids with you, I’m sure they would love it. The breakfast with okay, pretty typical hotel fare and free, so hard to find fault with that. The room itself was fine, had a microwave and a fridge, which were nice to have. Our biggest hiccup was that we rolled in, hot and tired, at 5:30pm, ready to shower and change. Even though check-in was 3pm, the woman at the front desk told us that “we don’t have any rooms with keys available.” 🤔 After asking her to clarify that, she said that they only had one cleaning person and so the manager was helping clean rooms. I asked her when our room might be ready, she said that they were cleaning the rooms on the left side first… “and that’s not your side.” 🤔 So, once we established that they had been woefully understaffed for three days and she didn’t know when the room would be ready, I asked her if we could perhaps get a discount on the room, since it was not ready at check-in and we hadn’t been notified that there would be a problem. She said she’d have to ask the manager and added, “everyone else has been much more understanding than you.” We then offered to take a different room (don’t need a king, don’t need a sofa, etc.) She said she’d check. While we waited on the sofas in the entryway, she clicked on her keyboard but gave no updates. After about 20 minutes, she said the room was ready. We never talked to a manager, got a discount or even heard one “I’m sorry,” but we got a room and that’s really what we wanted. I’ve just never been made to feel bad for wanting to check into the room that I paid for, 3 hours after check-in.
翻译：我们去城里探亲，发现这里住宿方便又实惠。我们没有使用泳池，但如果带孩子一起，我相信他们一定会喜欢。早餐还行，很典型的酒店菜式，而且是免费的，这点很难挑剔。房间本身也不错，有微波炉和冰箱，这点很不错。最大的问题是，我们下午5:30就到了，又热又累，准备洗澡换衣服。虽然入住时间是下午3点，但前台的女士告诉我们“我们没有带钥匙的房间”。🤔 我问她清楚后，她说他们只有一个清洁工，所以经理在帮忙打扫房间。我问她我们的房间什么时候能准备好，她说他们先打扫左边的房间……“那不属于你们那边。” 🤔 所以，当我们确定他们已经三天严重缺人手，而她又不知道房间什么时候能准备好后，我问她我们能不能打折，因为房间在我们入住时还没准备好，而且我们也没有收到任何会出问题的通知。她说她得问问经理，还补充道：“其他人都比你理解得多。” 然后我们提出换一间房（不需要大床房，不需要沙发等等）。她说她会确认一下。我们坐在入口处的沙发上等着的时候，她敲了敲键盘，却没有更新任何消息。大约20分钟后，她说房间准备好了。我们没和经理说过话，也没得到任何折扣，甚至没听到经理说“对不起”，但我们最终还是订到了房间，而这正是我们想要的。我从来没有因为入住3小时后才想入住我付了钱的房间而感到难过。
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