点评:Website says check in is 3:00, the hotel has 4:00 on the wall. Drove 5 hours, got to the hotel and they said our room wasn’t ready. Asked when it would be, they said they didn’t know. Manager told us it wouldn’t be ready until 6:30 at the earliest and shrugged his shoulders when we said we had wedding events to attend. He said housekeeping was on the 4th floor, and when we went up to look, there was no housekeeping to be found. Told the manager no one was up there cleaning, he shrugged his shoulders, rolled his eyes and said “well..they are up there.” Asked why we didn’t receive a phone call before arriving to let us know our room wouldn’t be ready we were told “why would we call you? We don’t do that.” We were also told that the manager had a “full hotel and rooms were going for over $200 a night and we got a discounted rate”. Due to a wedding..that’s why we got the discounted rate. They said they would call when our room was ready, they never called up. We ended up getting out key around 8:30 and never received an apology for any of it. Just very unprofessional, very uncaring. Will never stay here again.
翻译:网站上说入住时间是 3:00,酒店墙上写的是 4:00。开车 5 个小时,到了酒店,他们说我们的房间还没准备好。问到什么时候,他们说不知道。经理告诉我们它最早要到 6:30 才能准备好,当我们说我们有婚礼活动要参加时,他耸了耸肩。他说家政服务在4楼,我们上去一看,没有家政服务。告诉经理没有人在上面打扫卫生,他耸了耸肩,翻了个白眼说:“嗯……他们在上面。”当被问及为什么我们在到达之前没有接到电话让我们知道我们的房间还没有准备好时,我们被告知“我们为什么要给你打电话?我们不那样做。”我们还被告知经理有一个“完整的酒店和房间每晚要超过 200 美元,我们得到了折扣价”。由于婚礼……这就是我们获得折扣价的原因。他们说他们会在我们的房间准备好后打电话给我们,但他们从来没有打过电话。我们最终在 8:30 左右拿到了钥匙,但从未收到任何道歉。只是非常不专业,非常冷漠。永远不会再呆在这里。