Disastrous experience these days — heartbreaking downfall for what used to be a joy - Bald Head Island Ferry (Southport) - Bald Head Island Ferry - 29条旅客点评与比价

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Disastrous experience these days — heartbreaking downfall for what used to be a joy

Bald Head Island Ferry的点评

2023年07月08日发布于: 海外

点评：It’s a shame what’s become of the Bald Head Island Ferry system. It’s not quite enough to make us not visit a special place like BHI, but it’s getting awfully close. Completely missed team pickups. Disastrous boarding processes. No one answering phones. Zero communication or support. This isn’t just one or two trips. This is the last handful of visits, exacerbated (it seems) by the change in ownership in 2022. At every step (outside of actually riding the ferry) — customer phone support, online system, arrival and boarding, tram service — it has been a total nightmare, with conflicting or constantly changing information, poor communication, illogical and often inconsistent processes (where any exist at all), and absolutely no accountability or management. This used to be part of the joy of arriving and even departing the island, a lovely bookend to the trip. Now it’s a truly sad reality that, for a wonderful place like Bald Head Island, the first and last memory people have is this ferry experience. Here’s hoping the new ownership sets things right soon.

翻译：秃头岛渡轮系统的现状令人遗憾。虽然这还不足以让我们不去 BHI 这样的特殊地方，但已经非常接近了。完全错过了团队接送。灾难性的登机过程。没有人接电话。零沟通或支持。这不仅仅是一两次旅行。这是最后几次访问，似乎因 2022 年所有权变更而加剧。在每一步（除了实际乘坐渡轮之外）——客户电话支持、在线系统、到达和登机、电车服务——都完全是一场噩梦，信息相互冲突或不断变化，沟通不畅，流程不合逻辑且常常不一致（如果有的话），而且绝对没有责任或管理。这曾经是到达甚至离开岛屿的乐趣的一部分，是旅行的一个可爱的书挡。现在，这是一个真正令人悲伤的现实，对于像秃头岛这样美妙的地方，人们的第一个也是最后一个记忆就是这次渡轮体验。希望新的所有权能够尽快解决问题。

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