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Bad Business Practices
Iron Horse Motorcycle Lodge的点评
点评：My experience with the business practices of this business were terrible. I booked a room with two single beds months in advance of my arrival. I tried to several times in the months preceding my arrival to contact the Lodge by phone, left messages and never received a return call. About 4 days prior to my arrival I received an email indicating my reservation was confirmed for a King Bed. This caused my friend to book a room in a hotel in Robbinsville. The day prior to my arrival I was able to call and have someone answer the phone and was told that my reservation was for two singles. The attendant said they system indicates all rooms reservations are King Beds. The room was also in poor condition. Towel racks falling down, door knob about to fall off, etc.
If you call the lodge it is a near miracle if someone actually answers the phone or calls you back.
I overpaid the Lodge for a Prime Rib dinner and requested a credit be processed on my credit card. They indicated they would process the credit. After two weeks passed I called and inquired about my credit. They said they were going to process the credit but never did. I eventually received the credit by disputing the charge with my credit card company.
I don't recommend this business.
If you call the lodge it is a near miracle if someone actually answers the phone or calls you back.
I overpaid the Lodge for a Prime Rib dinner and requested a credit be processed on my credit card. They indicated they would process the credit. After two weeks passed I called and inquired about my credit. They said they were going to process the credit but never did. I eventually received the credit by disputing the charge with my credit card company.
I don't recommend this business.
翻译：我对这家企业的商业实践的体验很糟糕。我在抵达前几个月预订了一间配有两张单人床的房间。在抵达前的几个月里，我多次尝试通过电话联系旅馆，但都留下了信息，但从未接到回电。大约在我抵达前 4 天，我收到一封电子邮件，表明我的特大号床预订已得到确认。这导致我的朋友在罗宾斯维尔的一家酒店预订了房间。在我到达的前一天，我打电话让有人接听电话，并被告知我的预订是两张单人床。服务员说他们系统显示所有预订的房间都是特大号床。房间条件也很差。毛巾架倒下、门把手即将脱落等。
如果你打电话给旅馆，如果有人真的接电话或给你回电，那简直就是奇迹。
我在旅馆吃了一顿肋排晚餐，多付了钱，并要求在我的信用卡上进行退款。他们表示将处理信用证。两周后，我打电话询问我的信用情况。他们说他们将处理信贷，但从未这样做。我最终通过与信用卡公司的收费争议获得了信用额度。
我不推荐这个生意。
如果你打电话给旅馆，如果有人真的接电话或给你回电，那简直就是奇迹。
我在旅馆吃了一顿肋排晚餐，多付了钱，并要求在我的信用卡上进行退款。他们表示将处理信用证。两周后，我打电话询问我的信用情况。他们说他们将处理信贷，但从未这样做。我最终通过与信用卡公司的收费争议获得了信用额度。
我不推荐这个生意。
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