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Wedding catering gone wrong
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Wedding catering gone wrong
Cinder Bistro的点评
点评：My husband and I loved to eat at Copper Barrel Brew Haus to the point we were regulars. We loved them so much we wanted them to cater our wedding. We agreed to $1868 for 130 people and ended up with 75-85 guests. We ordered meat, green beans, slaw, and rolls along with water and sweet tea. Based on phone calls and common sense the leftover food we paid for should have remained with us. We provided Kathleen with the venue information so she could discuss the location and set up a game plan. The day of the wedding, they showed up very late, missing slaw, rolls, and water. My Mother-In-Law saw them packing up the food after everyone had 1 plate and when asked about leftovers, she was told that we paid per plate, which is not accurate. Multiple emails were sent to Kathleen and went unanswered. I finally got her on the phone and said they were not “contractually obligated” to leave leftovers even though the food was paid for. We asked for a refund of $500 and was told that was too much money to refund. After additional emails over multiple weeks, I finally got a text from Kathleen stating “CEO George” would contact me and he never has. I asked for his information and still no response. This whole situation left a sour taste in my mouth with the unprofessional manner and negligence. I strongly recommend you stay away from this place.
翻译：我丈夫和我喜欢在 Copper Barrel Brew Haus 用餐，以至于我们成了常客。我们非常爱他们，希望他们能为我们的婚礼做准备。我们同意 130 人 1868 美元，最后有 75-85 位客人。我们点了肉、青豆、色拉和面包卷，还有水和甜茶。根据电话和常识，我们支付的剩余食物应该留在我们身边。我们向凯瑟琳提供了场地信息，以便她可以讨论场地并制定比赛计划。婚礼那天，他们很晚才出现，缺少沙拉、面包卷和水。我岳母看到他们在每个人吃完 1 盘后收拾食物，当被问及剩菜时，她被告知我们按盘付钱，这是不准确的。多封电子邮件已发送给凯瑟琳，但无人回复。我终于给她打了电话，说他们没有“合同义务”留下剩菜，即使食物已经付了钱。我们要求退款 500 美元，但被告知退款金额太多。在数周的额外电子邮件之后，我终于收到了凯瑟琳的短信，说“首席执行官乔治”会联系我，但他从来没有联系过我。我询问了他的信息，但仍然没有回应。整个情况以不专业的态度和疏忽在我的嘴里留下了酸味。我强烈建议你远离这个地方。
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