点评:Morning of April 25, 2025. Lacking in Customer Service at the Pine Street location in Mt Airy, NC. The older female cashier was just short of being rude. I was just showing her a Hardee’s deal on the app and she said I don’t touch anyone’s phone. I wasn’t asking or wanting her to touch my phone. When she couldn’t get the register to honor a deal that was on the app she said she would take care of it. When I got to my table and took my food out of the bag I discovered the dollar biscuit that she was going to take care of was missing. I went back to the counter and asked about it and the young male manager said he couldn’t just give food away. I then asked for a refund which he not only gave me then had to throw my order in the garbage instead of honoring the free dollar biscuit. I then went to the Hardee’s on Rockford Street in Mt Airy and what a difference. Great Customer Service, pleasant employees and they didn’t have an issue with honoring the app. While I will never go into the location on Pine Street again I should write a 5 Star review for the Hardee’s on Rockford Street in Mt Airy, NC.
翻译:2025年4月25日上午,北卡罗来纳州芒特艾里松树街哈迪斯店的客户服务非常糟糕。一位年长的女收银员简直粗鲁无礼。我当时正给她看应用程序上的哈迪斯优惠,她却说我不碰任何人的手机。我既没有要求她碰我的手机,也没有让她碰我的手机。当她无法让收银机接受应用程序上的优惠时,她说她会处理。当我回到餐桌,从袋子里拿出食物时,发现她要处理的一美元饼干不见了。我回到柜台询问,年轻的男经理说他不能免费赠送食物。我要求退款,但他不仅给了我退款,还把我的订单扔进了垃圾桶,而不是给我免费的一美元饼干。之后我去了芒特艾里罗克福德街的哈迪斯店,情况大不相同。优质的客户服务,友善的员工,而且他们也完全同意接受应用程序上的优惠。虽然我再也不会去松树街上的这家店了,但我应该为北卡罗来纳州芒特艾里罗克福德街上的 Hardee’s 写一篇五星评论。