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valerie m
Stay tuned for review Part 2
Thermal Valley的点评
点评：I cannot say enough great things about the care and customer service I received from the crew at Thermal Valley Hang Gliding!
I was scheduled to have my first hang gliding experience yesterday but unfortunately, my car decided to give out on me about 15 minutes before I could reach the destination. I called and spoke to Aubrey, the General Manager, alerting her that I was running behind and that i was not sure I'd be able to make it due to my car issues. She must've heard the anxiety and helplessness in my voice and calmly reassured me that she would send someone down to see if they could help.
A short while later, Craig, the tandem pilot, shows up with tools and is helping me check under the hood and assessing what the issue could be. He stayed there with me for nearly an hour trying to help out. Long story short, we determine it's probably best if I get my car taken to a shop rather than do the hang gliding trip, so I start to make my 1.5 hr trek back home. Before doing so, Craig made sure to give me his number and told me to call if I had any trouble and said he'd come out to meet me. Later that evening, he even checked in on me to make sure it made it home safely.
Although I did not get the hang gliding experience I was hoping for--I was absolutely blown away by Aubrey and Craig's sincere care and attentiveness, and I will definitely be going back!
I was scheduled to have my first hang gliding experience yesterday but unfortunately, my car decided to give out on me about 15 minutes before I could reach the destination. I called and spoke to Aubrey, the General Manager, alerting her that I was running behind and that i was not sure I'd be able to make it due to my car issues. She must've heard the anxiety and helplessness in my voice and calmly reassured me that she would send someone down to see if they could help.
A short while later, Craig, the tandem pilot, shows up with tools and is helping me check under the hood and assessing what the issue could be. He stayed there with me for nearly an hour trying to help out. Long story short, we determine it's probably best if I get my car taken to a shop rather than do the hang gliding trip, so I start to make my 1.5 hr trek back home. Before doing so, Craig made sure to give me his number and told me to call if I had any trouble and said he'd come out to meet me. Later that evening, he even checked in on me to make sure it made it home safely.
Although I did not get the hang gliding experience I was hoping for--I was absolutely blown away by Aubrey and Craig's sincere care and attentiveness, and I will definitely be going back!
翻译：我对温泉谷悬挂式滑翔机工作人员的关怀和客户服务赞不绝口！
我原定昨天第一次体验悬挂式滑翔，但不幸的是，在我到达目的地之前大约 15 分钟，我的车决定放弃我。我打电话给总经理奥布里，提醒她我落后了，而且由于我的汽车问题，我不确定自己能否赶上。她一定听出了我声音中的焦虑和无助，平静地向我保证她会派人下去看看是否可以提供帮助。
不久之后，串联飞行员克雷格带着工具出现，帮助我检查引擎盖下的情况并评估可能出现的问题。他和我在那里待了近一个小时试图提供帮助。长话短说，我们认为最好把车开到商店，而不是进行悬挂式滑翔之旅，所以我开始 1.5 小时的长途跋涉回家。在此之前，克雷格确保给了我他的电话号码，并告诉我如果有任何麻烦就打电话，并说他会出来接我。那天晚上晚些时候，他甚至检查了我，以确保它安全回家。
虽然我没有得到我所希望的悬挂式滑翔体验——但我绝对被奥布里和克雷格的真诚关怀和细心所震撼，我一定会回去的！
我原定昨天第一次体验悬挂式滑翔，但不幸的是，在我到达目的地之前大约 15 分钟，我的车决定放弃我。我打电话给总经理奥布里，提醒她我落后了，而且由于我的汽车问题，我不确定自己能否赶上。她一定听出了我声音中的焦虑和无助，平静地向我保证她会派人下去看看是否可以提供帮助。
不久之后，串联飞行员克雷格带着工具出现，帮助我检查引擎盖下的情况并评估可能出现的问题。他和我在那里待了近一个小时试图提供帮助。长话短说，我们认为最好把车开到商店，而不是进行悬挂式滑翔之旅，所以我开始 1.5 小时的长途跋涉回家。在此之前，克雷格确保给了我他的电话号码，并告诉我如果有任何麻烦就打电话，并说他会出来接我。那天晚上晚些时候，他甚至检查了我，以确保它安全回家。
虽然我没有得到我所希望的悬挂式滑翔体验——但我绝对被奥布里和克雷格的真诚关怀和细心所震撼，我一定会回去的！
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