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Poor customer service experience
michelle c
Poor customer service experience
Farmhouse Kitchen的点评
点评：Terrible experience here today. I pulled the manager aside to give her feedback on how poorly the hostess was doing communicating w the long line of customers. Poor eye contact. No acknowledgement when people arrived that she saw them. Was extremely slow. Needs training as her personality was very quiet and shy and she seemed like she was a poor fit for the role. Needed training for sure. At one point there were 4 tables open and she just stood there. Not explaining why no one was being seated. The manager came over and she was defensive and condescending. Defended everything with “I have had her for six months and no one ELSE complained, but I will of course address everything you said.” And tried to explain that they could not seat all the tables as it would overwhelm the kitchen. There are about 15-17 indoor tables. THAT is going to overwhelm your kitchen? So on a Sunday morning you cannot allow your seats to be filled? Hmmm.
Another issue. The place was so hot!
Saw a man who was under the thermostat ask if we could pls make it cooler as it was 79 degrees. His waitress said “It is locked” and walked away. He was obviously frustrated and asked someone else. Nope.
We left. Will not be back.
Terrible service. Terrible attitude towards customers.
Another issue. The place was so hot!
Saw a man who was under the thermostat ask if we could pls make it cooler as it was 79 degrees. His waitress said “It is locked” and walked away. He was obviously frustrated and asked someone else. Nope.
We left. Will not be back.
Terrible service. Terrible attitude towards customers.
翻译：今天在这里经历了可怕的经历。我把经理拉到一边，向她反馈女主人与排着长队的顾客沟通得多么糟糕。目光接触不良。当人们到达时她没有承认她看到了他们。速度非常慢。需要训练，因为她的性格非常安静和害羞，她似乎不适合这个角色。肯定需要培训。有一次有四张桌子空着，她就站在那里。没有解释为什么没有人入座。经理走过来，她态度防御，居高临下。为一切辩护说：“我养了她六个月，没有人抱怨过，但我当然会解决你所说的一切。”并试图解释说他们无法容纳所有桌子，因为这会压垮厨房。室内大约有15-17张桌子。这会让你的厨房不堪重负吗？那么周日早上你就不能让座位被填满吗？嗯。
另一个问题。这个地方太热了！
看到一个人在恒温器下面问我们是否可以把温度调低一点，因为温度是 79 度。他的女服务员说“门锁了”然后走开了。他显然很沮丧，并询问了其他人。没有。
我们离开了。不会回来。
糟糕的服务。对顾客的态度很糟糕。
另一个问题。这个地方太热了！
看到一个人在恒温器下面问我们是否可以把温度调低一点，因为温度是 79 度。他的女服务员说“门锁了”然后走开了。他显然很沮丧，并询问了其他人。没有。
我们离开了。不会回来。
糟糕的服务。对顾客的态度很糟糕。
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