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Experience with Hostess at The Counting House in Durham,NC– 07/23/25 at 5:00pm
tyree s
Experience with Hostess at The Counting House in Durham,NC– 07/23/25 at 5:00pm
Counting House的点评
点评：This afternoon, I experienced one of the most disrespectful encounters I’ve ever had at The Counting House, all due to the completely unprofessional and rude behavior of the hostess on duty.
From the moment I walked in with my underage niece, we were treated with clear judgment and disregard. Instead of being welcomed and offered dinner menus as requested, we were directed to bar seating with drink menus—despite the fact that I was with a minor. It felt as though a snap judgment had been made about us—perhaps based on our appearance or some other biased assumption. I’ve lived in downtown Durham for 20 years and have never been treated with such disdain in my own city.
When I inquired about dining in the main area, I was told we’d need to order at the bar, while a large group was already comfortably being served there. I’m a regular customer who comes in for breakfast and have spent plenty of money here over the years, so this dismissiveness was especially frustrating.
We stepped across the street to grab a quick water and snack while we waited for the bar to clear. When we returned and sat quietly on the entrance sofas, the same hostess approached again—this time to reprimand us for having snacks. At that point, I told her, “Please leave me the hell alone. I’m tired of your rude behavior since we came in.”
Rather than reflecting on how she’d handled the situation, she escalated it further and called to have us removed—simply because I stood up for myself.
What’s most disappointing is that this hostess and I actually live in the same building downtown. She passes me and says hello regularly at West Village. But today, it was as if she didn’t recognize me at all—too busy looking down her nose to remember. That kind of energy has no place in hospitality.
This experience was not only unprofessional—it was personally disheartening. I sincerely hope management looks into this, because no guest, neighbor, or long-time supporter should be treated this way.
From the moment I walked in with my underage niece, we were treated with clear judgment and disregard. Instead of being welcomed and offered dinner menus as requested, we were directed to bar seating with drink menus—despite the fact that I was with a minor. It felt as though a snap judgment had been made about us—perhaps based on our appearance or some other biased assumption. I’ve lived in downtown Durham for 20 years and have never been treated with such disdain in my own city.
When I inquired about dining in the main area, I was told we’d need to order at the bar, while a large group was already comfortably being served there. I’m a regular customer who comes in for breakfast and have spent plenty of money here over the years, so this dismissiveness was especially frustrating.
We stepped across the street to grab a quick water and snack while we waited for the bar to clear. When we returned and sat quietly on the entrance sofas, the same hostess approached again—this time to reprimand us for having snacks. At that point, I told her, “Please leave me the hell alone. I’m tired of your rude behavior since we came in.”
Rather than reflecting on how she’d handled the situation, she escalated it further and called to have us removed—simply because I stood up for myself.
What’s most disappointing is that this hostess and I actually live in the same building downtown. She passes me and says hello regularly at West Village. But today, it was as if she didn’t recognize me at all—too busy looking down her nose to remember. That kind of energy has no place in hospitality.
This experience was not only unprofessional—it was personally disheartening. I sincerely hope management looks into this, because no guest, neighbor, or long-time supporter should be treated this way.
翻译：今天下午，我在“Counting House”餐厅经历了人生中最无礼的一次，这一切都源于值班女服务员极其不专业和粗鲁的行为。
从我带着未成年侄女走进餐厅的那一刻起，我们就受到了明显的歧视和无视。他们没有热情接待我们，也没有按照我的要求提供晚餐菜单，而是把我们带到了提供酒水单的吧台座位——尽管我和一位未成年人在一起。感觉就像有人突然对我们做出了评判——也许是基于我们的外表，也许是其他一些带有偏见的假设。我在达勒姆市中心住了20年，从未在自己的城市遭受过如此不尊重的对待。
当我询问是否可以在主区域用餐时，他们告诉我我们需要在吧台点餐，而那里已经有一大群人正在舒适地享用餐点。我是这家餐厅的常客，经常来这里吃早餐，多年来也在这里消费不少，所以这种不屑一顾的态度尤其让我沮丧。
我们走到街对面，一边等着酒吧清空，一边快速地喝了点水，吃了点零食。等我们回到门口的沙发上，静静地坐下后，同一位女服务员又走了过来——这次是来训斥我们吃零食的。这时，我对她说：“别烦我。自从我们进来以来，你就一直对我粗鲁无礼，我受够了。”
她非但没有反思自己处理得当，反而愈演愈烈，打电话叫我们离开——仅仅因为我维护了自己的权益。
最让我失望的是，我和这位女服务员其实住在市中心的同一栋楼里。她经常在西村路过我，跟我打招呼。但今天，她却好像完全不认识我一样——她总是低着头，根本没记住我。这种态度在酒店业里是绝对不合适的。
这次经历不仅不专业，而且让我个人非常沮丧。我真诚地希望管理层调查此事，因为任何客人、邻居或长期支持者都不应该受到这样的对待。
从我带着未成年侄女走进餐厅的那一刻起，我们就受到了明显的歧视和无视。他们没有热情接待我们，也没有按照我的要求提供晚餐菜单，而是把我们带到了提供酒水单的吧台座位——尽管我和一位未成年人在一起。感觉就像有人突然对我们做出了评判——也许是基于我们的外表，也许是其他一些带有偏见的假设。我在达勒姆市中心住了20年，从未在自己的城市遭受过如此不尊重的对待。
当我询问是否可以在主区域用餐时，他们告诉我我们需要在吧台点餐，而那里已经有一大群人正在舒适地享用餐点。我是这家餐厅的常客，经常来这里吃早餐，多年来也在这里消费不少，所以这种不屑一顾的态度尤其让我沮丧。
我们走到街对面，一边等着酒吧清空，一边快速地喝了点水，吃了点零食。等我们回到门口的沙发上，静静地坐下后，同一位女服务员又走了过来——这次是来训斥我们吃零食的。这时，我对她说：“别烦我。自从我们进来以来，你就一直对我粗鲁无礼，我受够了。”
她非但没有反思自己处理得当，反而愈演愈烈，打电话叫我们离开——仅仅因为我维护了自己的权益。
最让我失望的是，我和这位女服务员其实住在市中心的同一栋楼里。她经常在西村路过我，跟我打招呼。但今天，她却好像完全不认识我一样——她总是低着头，根本没记住我。这种态度在酒店业里是绝对不合适的。
这次经历不仅不专业，而且让我个人非常沮丧。我真诚地希望管理层调查此事，因为任何客人、邻居或长期支持者都不应该受到这样的对待。
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