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Service Inconsistencies but still a very good stay
High Hampton Resort的点评
点评：This is a complicated review, lots of really good with pockets of shortcomings given price point and blackberry management.
First the good. We were in a deluxe king at the inn, was roomy and very comfortable. Friends in one of the cottage rooms found their room more basic and much smaller, would recommend splurging for the deluxe king, incremental price is not much for the extra space. Housekeeping did a good job each day. On property hikes exceeded expectations, with something for all abilities. We loved the more challenging hikes to awesome views but they were not easy. Breakfast service (and quality) was at a very high standard, quick and attentive service. We also had croquet lesson, instructor was very engaging and very good. And just about all of the staff was engaging and very friendly. Had lunch in halstead house which was also good as was the service.
Now a few shortcomings, Bar and dinner service in main restaurant was very slow and disorganized. Drinks at bar were good, but took over 20 minutes to get them after we ordered. At dinner, we had brought two bottles of red wine (we ordered a white off the menu) and server asked us who wanted which one of the reds so the sommelier would know when he poured them. We found this odd, and found it odder when after 15 minutes the sommelier arrived and got more of them wrong than right. Would have been much quicker (and accurate) for him to simply go around the table with each bottle and ask each person what they wanted. So a process and communication issue there. Had similar experience with concierge, we left message at front desk after hours with a request, we went back to front desk noon the next day to ask if concierge had responded, front desk checked and said they could see email went to concierge previous night but no response yet which front desk clearly found odd but could not resolve for an hour or two more. Finally, some of our group who stayed in Mayapple requested fire place to be prepared two nights, when they returned from dinner, it was not prepared either night so that was disappointing.
So while more space was devoted to shortcomings, I still gave 4 stars as the property itself is outstanding and well maintained, and friends who live in the area say that staffing can be a challenge everywhere once you get later in the season so some of the glitches we experienced may have been isolated. High Hampton is perfect location for on and off property hikes, and if they can improve some of their service inconsistencies to Blackberry standards, could highly recommend.
First the good. We were in a deluxe king at the inn, was roomy and very comfortable. Friends in one of the cottage rooms found their room more basic and much smaller, would recommend splurging for the deluxe king, incremental price is not much for the extra space. Housekeeping did a good job each day. On property hikes exceeded expectations, with something for all abilities. We loved the more challenging hikes to awesome views but they were not easy. Breakfast service (and quality) was at a very high standard, quick and attentive service. We also had croquet lesson, instructor was very engaging and very good. And just about all of the staff was engaging and very friendly. Had lunch in halstead house which was also good as was the service.
Now a few shortcomings, Bar and dinner service in main restaurant was very slow and disorganized. Drinks at bar were good, but took over 20 minutes to get them after we ordered. At dinner, we had brought two bottles of red wine (we ordered a white off the menu) and server asked us who wanted which one of the reds so the sommelier would know when he poured them. We found this odd, and found it odder when after 15 minutes the sommelier arrived and got more of them wrong than right. Would have been much quicker (and accurate) for him to simply go around the table with each bottle and ask each person what they wanted. So a process and communication issue there. Had similar experience with concierge, we left message at front desk after hours with a request, we went back to front desk noon the next day to ask if concierge had responded, front desk checked and said they could see email went to concierge previous night but no response yet which front desk clearly found odd but could not resolve for an hour or two more. Finally, some of our group who stayed in Mayapple requested fire place to be prepared two nights, when they returned from dinner, it was not prepared either night so that was disappointing.
So while more space was devoted to shortcomings, I still gave 4 stars as the property itself is outstanding and well maintained, and friends who live in the area say that staffing can be a challenge everywhere once you get later in the season so some of the glitches we experienced may have been isolated. High Hampton is perfect location for on and off property hikes, and if they can improve some of their service inconsistencies to Blackberry standards, could highly recommend.
翻译：这是一篇复杂的评论，考虑到价格点和黑莓的管理，有很多非常好的评论，但也有一些缺点。
首先是好的。我们住在旅馆的豪华特大号床间，宽敞且非常舒适。其中一间小屋房间的朋友发现他们的房间更基本，而且小得多，建议花钱买豪华特大号床，额外空间的增量价格并不多。每天的客房清洁工作都做得很好。房地产上涨超出了预期，适合各种能力的人。我们喜欢更具挑战性的徒步旅行，欣赏美丽的景色，但这并不容易。早餐服务（和质量）是一个非常高的标准，快速而周到的服务。我们还上了槌球课，教练非常有魅力，非常好。几乎所有的员工都很投入而且非常友好。在 Halstead House 吃了午餐，服务也很好。
现在有一些缺点，主餐厅的酒吧和晚餐服务非常缓慢且杂乱。酒吧的饮料很好，但我们点完餐后花了 20 多分钟才拿到。晚餐时，我们带了两瓶红酒（我们从菜单上点了一杯白葡萄酒），服务员问我们谁想要哪一瓶红酒，以便侍酒师在倒酒时知道。我们觉得这很奇怪，而且更奇怪的是，15 分钟后侍酒师到达时，错误的酒比正确的酒多了。如果他拿着每个瓶子绕着桌子询问每个人想要什么，这样会更快（也更准确）。因此存在流程和沟通问题。与礼宾部有类似的经历，我们下班后在前台留言提出请求，第二天中午我们回到前台询问礼宾部是否已回复，前台检查后说他们可以看到前一天晚上发送给礼宾部的电子邮件，但是前台显然觉得很奇怪，但还没有回复，但又花了一两个小时才解决。最后，我们一些住在 Mayapple 的团队要求准备两个晚上的壁炉，当他们吃完晚饭回来时，两晚都没有准备好壁炉，所以很令人失望。
因此，虽然更多的空间用于弥补缺点，但我仍然给了 4 颗星，因为酒店本身非常出色并且维护得很好，住在该地区的朋友说，一旦你在季节后期，人员配备可能会成为一个挑战，所以一些我们遇到的故障可能是孤立的。高汉普顿 (High Hampton) 是酒店内和酒店外远足的理想地点，如果他们能够改善一些与黑莓标准不一致的服务，我会强烈推荐。
首先是好的。我们住在旅馆的豪华特大号床间，宽敞且非常舒适。其中一间小屋房间的朋友发现他们的房间更基本，而且小得多，建议花钱买豪华特大号床，额外空间的增量价格并不多。每天的客房清洁工作都做得很好。房地产上涨超出了预期，适合各种能力的人。我们喜欢更具挑战性的徒步旅行，欣赏美丽的景色，但这并不容易。早餐服务（和质量）是一个非常高的标准，快速而周到的服务。我们还上了槌球课，教练非常有魅力，非常好。几乎所有的员工都很投入而且非常友好。在 Halstead House 吃了午餐，服务也很好。
现在有一些缺点，主餐厅的酒吧和晚餐服务非常缓慢且杂乱。酒吧的饮料很好，但我们点完餐后花了 20 多分钟才拿到。晚餐时，我们带了两瓶红酒（我们从菜单上点了一杯白葡萄酒），服务员问我们谁想要哪一瓶红酒，以便侍酒师在倒酒时知道。我们觉得这很奇怪，而且更奇怪的是，15 分钟后侍酒师到达时，错误的酒比正确的酒多了。如果他拿着每个瓶子绕着桌子询问每个人想要什么，这样会更快（也更准确）。因此存在流程和沟通问题。与礼宾部有类似的经历，我们下班后在前台留言提出请求，第二天中午我们回到前台询问礼宾部是否已回复，前台检查后说他们可以看到前一天晚上发送给礼宾部的电子邮件，但是前台显然觉得很奇怪，但还没有回复，但又花了一两个小时才解决。最后，我们一些住在 Mayapple 的团队要求准备两个晚上的壁炉，当他们吃完晚饭回来时，两晚都没有准备好壁炉，所以很令人失望。
因此，虽然更多的空间用于弥补缺点，但我仍然给了 4 颗星，因为酒店本身非常出色并且维护得很好，住在该地区的朋友说，一旦你在季节后期，人员配备可能会成为一个挑战，所以一些我们遇到的故障可能是孤立的。高汉普顿 (High Hampton) 是酒店内和酒店外远足的理想地点，如果他们能够改善一些与黑莓标准不一致的服务，我会强烈推荐。
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