The worst hotel/hostel I have ever been to, no conditions to host the guests and dishonest host - 维也纳旅舍 (索里亚省) - Hostal Viena - 179条旅客点评与比价

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The worst hotel/hostel I have ever been to, no conditions to host the guests and dishonest host

维也纳旅舍的点评

2023年08月21日发布于: 海外

点评：We booked two double rooms, one of them was absolutely impossible to sleep inside.. there was some very intense chemical smell like paint/solvent. We arrive late so there was no one in the reception to complain about it, but there was no way to sleep there (especially that we had children with us). I wrote the message to the host about it and we had to squeeze to sleep all of us (5 ppl) in one room. There was no such a smell in the second room, but it was located right in the middle of the construction side where they were tearing the wall down 😅 there was renovation going on and there was no conditions at all to be hosting guests , at least on that floor! (And at full price!). We went to complain first thing in the morning that we didn’t use the room because of the smell, but theydidn’t care about any of it - they knew about the smell but they were laying to us it had to be perfume of some previous guest 😂😂😂 anyway, whatever it was, it was impossible to sleep there! Especially small infant should not inhale any of it. All in all we had to pay full price of the two rooms, there was no apology, very arrogant and rude lady host and no conditions of hosting guests.. also construction work started early in the morning, so no sleep at all. AVOID THIS PLACE

翻译：我们预订了两间双人房，其中一间绝对不可能睡在里面。有一些非常强烈的化学气味，例如油漆/溶剂。我们到得很晚，所以接待处没有人抱怨这一点，但没有办法在那里睡觉（尤其是我们带着孩子）。我给房东写了关于这件事的消息，我们不得不挤在一个房间里睡我们所有人（5 人）。第二个房间没有这种味道，但它位于建筑一侧的中间，他们正在拆墙😅正在装修，至少没有接待客人的条件在那个楼层！（而且是全价！）。我们早上第一件事就是去抱怨我们没有使用房间，因为有气味，但他们根本不在乎——他们知道有这种气味，但他们告诉我们这一定是某种香水。以前的客人😂😂😂反正不管怎样，那是睡不着的！特别是小婴儿不应吸入任何物质。总而言之，我们必须支付两间房的全价，没有道歉，女主人非常傲慢和粗鲁，没有招待客人的条件。而且施工工作一大早就开始了，所以根本没有睡觉。避开这个地方

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