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Good Cake, Poor Service
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Good Cake, Poor Service
Florensuc Patisserie的点评
点评：I am extremely disappointed with the service I received from Florensuc Patisserie. My experience leading up to an important event was nothing short of frustrating and unprofessional.
I contacted them well in advance, calling over a dozen times throughout the week. Unfortunately, they only answered a few of my calls. When I did manage to get through, I was told that placing my order 3 days before the event was ideal. They also suggested using WhatsApp for further communication and order confirmation.
The WhatsApp communication was appalling. My messages were left on read for hours, often requiring me to send repeated follow-ups such as “Hello?” just to get a response. Even when they did reply, their responses were unhelpful, vague, and lacked the professionalism expected of a business.
When it came time to place the order 3 days before the event—exactly as they had instructed—I was met with complete silence. I called more than 10 times and not a single call was answered. I also sent multiple WhatsApp messages, all of which were ignored, until I eventually received a curt message saying, “Your order will not be possible.”
This was not only infuriating but also contradictory to their own guidance. I was explicitly told not to order earlier, only to be denied when I followed their instructions. To make matters worse, their messages were dismissive, lacking any clear explanation or effort to assist, leaving me with unanswered questions and no cake for my event.
Florensuc’s customer service is abysmal—unreliable, unresponsive, and downright rude. This level of service is unacceptable, and I would not recommend them to anyone seeking a professional and dependable patisserie.
Out of good faith I am withholding the screenshots of my conversation with them, but they know what they did and I recommend they fix it quickly so more people like me are not affected because their cakes are lovely, but horrible customer service.
I contacted them well in advance, calling over a dozen times throughout the week. Unfortunately, they only answered a few of my calls. When I did manage to get through, I was told that placing my order 3 days before the event was ideal. They also suggested using WhatsApp for further communication and order confirmation.
The WhatsApp communication was appalling. My messages were left on read for hours, often requiring me to send repeated follow-ups such as “Hello?” just to get a response. Even when they did reply, their responses were unhelpful, vague, and lacked the professionalism expected of a business.
When it came time to place the order 3 days before the event—exactly as they had instructed—I was met with complete silence. I called more than 10 times and not a single call was answered. I also sent multiple WhatsApp messages, all of which were ignored, until I eventually received a curt message saying, “Your order will not be possible.”
This was not only infuriating but also contradictory to their own guidance. I was explicitly told not to order earlier, only to be denied when I followed their instructions. To make matters worse, their messages were dismissive, lacking any clear explanation or effort to assist, leaving me with unanswered questions and no cake for my event.
Florensuc’s customer service is abysmal—unreliable, unresponsive, and downright rude. This level of service is unacceptable, and I would not recommend them to anyone seeking a professional and dependable patisserie.
Out of good faith I am withholding the screenshots of my conversation with them, but they know what they did and I recommend they fix it quickly so more people like me are not affected because their cakes are lovely, but horrible customer service.
翻译：我对 Florensuc Patisserie 提供的服务非常失望。在参加重要活动之前，我的经历简直令人沮丧和不专业。
我提前联系了他们，一周内打了十几次电话。不幸的是，他们只接了我的几个电话。当我设法打通电话时，他们告诉我，在活动前 3 天下订单是理想的选择。他们还建议使用 WhatsApp 进行进一步沟通和订单确认。
WhatsApp 沟通令人震惊。我的消息几个小时都处于未读状态，经常需要我反复发送后续信息，例如“你好？”才能得到回复。即使他们回复了，他们的回复也毫无帮助、含糊不清，缺乏企业应有的专业精神。
当我在活动前 3 天下订单时——正如他们指示的那样——我得到的是完全沉默。我打了 10 多次电话，没有一个电话接通。我还发送了多条 WhatsApp 消息，但都被忽略了，最后我收到了一条简短的消息，说“您的订单无法完成。”
这不仅令人愤怒，而且与他们自己的指导相矛盾。他们明确告诉我不要提前订购，但当我按照他们的指示操作时，他们却拒绝了我。更糟糕的是，他们的信息是无视的，缺乏任何明确的解释或帮助的努力，让我的问题得不到解答，我的活动也没有蛋糕。
Florensuc 的客户服务糟糕透顶——不可靠、反应迟钝、粗鲁无礼。这种级别的服务是不可接受的，我不会向任何寻求专业和可靠糕点店的人推荐他们。
出于善意，我保留了我与他们对话的截图，但他们知道自己做了什么，我建议他们尽快修复它，这样更多像我这样的人就不会受到影响，因为他们的蛋糕很可爱，但客户服务很糟糕。
我提前联系了他们，一周内打了十几次电话。不幸的是，他们只接了我的几个电话。当我设法打通电话时，他们告诉我，在活动前 3 天下订单是理想的选择。他们还建议使用 WhatsApp 进行进一步沟通和订单确认。
WhatsApp 沟通令人震惊。我的消息几个小时都处于未读状态，经常需要我反复发送后续信息，例如“你好？”才能得到回复。即使他们回复了，他们的回复也毫无帮助、含糊不清，缺乏企业应有的专业精神。
当我在活动前 3 天下订单时——正如他们指示的那样——我得到的是完全沉默。我打了 10 多次电话，没有一个电话接通。我还发送了多条 WhatsApp 消息，但都被忽略了，最后我收到了一条简短的消息，说“您的订单无法完成。”
这不仅令人愤怒，而且与他们自己的指导相矛盾。他们明确告诉我不要提前订购，但当我按照他们的指示操作时，他们却拒绝了我。更糟糕的是，他们的信息是无视的，缺乏任何明确的解释或帮助的努力，让我的问题得不到解答，我的活动也没有蛋糕。
Florensuc 的客户服务糟糕透顶——不可靠、反应迟钝、粗鲁无礼。这种级别的服务是不可接受的，我不会向任何寻求专业和可靠糕点店的人推荐他们。
出于善意，我保留了我与他们对话的截图，但他们知道自己做了什么，我建议他们尽快修复它，这样更多像我这样的人就不会受到影响，因为他们的蛋糕很可爱，但客户服务很糟糕。
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