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Decent Hotel, Officious Staff
维罗纳万枫套房酒店的点评
点评：First, let me state that this hotel was clean and comfortable. That being said, some front desk staff need customer service training.
We arrived early and asked whether it would be possible to check-in. The woman at the desk asserted check-in time was 3 p.m. Period. No apology or empathy. OK, we went to lunch and came back at 3:15. The two different women at the desk who checked us in were very pleasant so I assumed the earlier one was just having a bad day.
But at night we came back after "curfew" and had been told we would need our room key to get in. As I was getting my room key out of my purse a voice came across the intercom and asked "May I help you?". I told her we were returning and gave her my room number. She opened the door and as we entered the lobby began scolding us that they weren't supposed to let anyone in and next time she wouldn't (!). (I guarantee you there won't be a next time!) This was in front of other guests. I was deeply embarrassed and felt like a scolded child, so much so that I found it difficult to go to sleep. Still not sure what I did wrong!
We arrived early and asked whether it would be possible to check-in. The woman at the desk asserted check-in time was 3 p.m. Period. No apology or empathy. OK, we went to lunch and came back at 3:15. The two different women at the desk who checked us in were very pleasant so I assumed the earlier one was just having a bad day.
But at night we came back after "curfew" and had been told we would need our room key to get in. As I was getting my room key out of my purse a voice came across the intercom and asked "May I help you?". I told her we were returning and gave her my room number. She opened the door and as we entered the lobby began scolding us that they weren't supposed to let anyone in and next time she wouldn't (!). (I guarantee you there won't be a next time!) This was in front of other guests. I was deeply embarrassed and felt like a scolded child, so much so that I found it difficult to go to sleep. Still not sure what I did wrong!
翻译：首先，让我声明这家酒店干净舒适。话虽这么说，一些前台工作人员需要客户服务培训。
我们提早到了，问是否可以入住。前台的女士声称入住时间是下午 3 点。时期。没有道歉或同情。好的，我们去吃午饭，3 点 15 分回来。前台为我们办理入住手续的两位不同的女士非常愉快，所以我认为较早的女士只是度过了糟糕的一天。
但是晚上我们在“宵禁”后回来，并被告知我们需要房间钥匙才能进入。当我从钱包里拿出房间钥匙时，对讲机里传来一个声音问“我可以帮你吗？” .我告诉她我们要回来了，并给了她我的房间号码。她打开门，当我们进入大厅时，她开始责骂我们说他们不应该让任何人进来，下次她不会（！）。 （我保证不会有下一次！）这是在其他客人面前。我非常尴尬，觉得自己像个被责骂的孩子，以至于难以入睡。仍然不确定我做错了什么！
我们提早到了，问是否可以入住。前台的女士声称入住时间是下午 3 点。时期。没有道歉或同情。好的，我们去吃午饭，3 点 15 分回来。前台为我们办理入住手续的两位不同的女士非常愉快，所以我认为较早的女士只是度过了糟糕的一天。
但是晚上我们在“宵禁”后回来，并被告知我们需要房间钥匙才能进入。当我从钱包里拿出房间钥匙时，对讲机里传来一个声音问“我可以帮你吗？” .我告诉她我们要回来了，并给了她我的房间号码。她打开门，当我们进入大厅时，她开始责骂我们说他们不应该让任何人进来，下次她不会（！）。 （我保证不会有下一次！）这是在其他客人面前。我非常尴尬，觉得自己像个被责骂的孩子，以至于难以入睡。仍然不确定我做错了什么！
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