Excellent staff caught fraud before I did - 塔什霍韦斯特切斯特县万豪SpringHill Suites酒店 (Tuckahoe) - SpringHill Suites Tuckahoe Westchester County - 100条旅客点评与比价

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Julie K

Excellent staff caught fraud before I did

塔什霍韦斯特切斯特县万豪SpringHill Suites酒店的点评

2025年07月16日发布于: 海外

点评：I'm not sure if this is appropriate for this platform, but I want to give a huge shoutout to the staff at this hotel. I was traveling yesterday, got off an 8 hour flight and checked my email. Much to my surprise, there was a reservation confirmation for this hotel in my email inbox, one that I definitely hadn't made. For that evening, and too late for me to cancel. Oh, and they had used my points to purchase the room. So I called the hotel directly from baggage claim and explained that I thought my account had been hacked as there was a reservation made while I was 30k feet above the Atlantic Ocean, and the woman on the phone (whose name I regretfully didn't get) said "Oh, we know, and I've already sent it up to the hotel manager to deal with." I was surprised that they knew before me, so I asked her how, and she said they tried to check in to a reservation under my account, but didn't have ID to match. I asked her what I needed to do and she told me to change my password, which I obviously did immediately. I asked her if there was anything else and she said the manager would get back to me. Within a few minutes, the points were back in my account, and within a half hour, I had an email from the hotel manager apologizing. I've had fraud on accounts before, and never have I had this type of service. So kudos to them! If I'm ever in the area, I will stay there for sure.

翻译：我不确定这是否适合这个平台，但我还是想对这家酒店的员工致以最诚挚的谢意。昨天我旅行了，下了8个小时的飞机，查看了邮箱。令我惊讶的是，我的邮箱里竟然有一封这家酒店的预订确认邮件，而且肯定不是我订的。而且是当晚的，取消已经太晚了。哦，对了，他们用我的积分买了房间。于是我直接从行李领取处给酒店打电话，解释说我怀疑我的账户被黑了，因为我在大西洋上空3万英尺的高空预订了房间。接电话的女士（很遗憾我没记住她的名字）说：“哦，我们知道了，我已经把情况反馈给酒店经理处理了。”我很惊讶他们竟然比我先知道，于是我问她是怎么回事，她说他们试图用我的账户办理入住，但没有身份证件可以匹配。我问她需要做什么，她让我更改密码，我当然立刻就照做了。我问她还有什么问题，她说经理会回复我。几分钟后，积分就回到了我的账户，半小时后，我收到了酒店经理的道歉邮件。我以前也遇到过账户欺诈的情况，但从未享受过这种服务。所以，我要为他们点赞！以后我再来这附近，一定会住这里。

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