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Disappointing Stay – Poorly Managed and Unsettling Environment
纽约史泰登岛万枫酒店及套房的点评
点评：I stayed one night at the Fairfield Inn & Suites Staten Island in late March and was very disappointed by the condition and management of the property.
Despite reaching out in advance to request a quiet room and highlighting my Bonvoy Platinum status, I was given a standard room directly across from the elevator, which was loud and faced a self-storage facility with flashing strobe lights all night.
The room was musty, noisy, and poorly insulated, making it hard to sleep. While I asked to be moved, I was told the hotel was nearly sold out—even though upgraded rooms remained bookable online well into the night.
The property overall felt neglected and chaotic. Several guests appeared to be long-term residents, and one individual mentioned he was living out of his car in the parking lot after a fire. Another roamed the halls and ate breakfast in pajamas and curlers.
No bottled water was provided at check-in or in the room, and I had to buy a beverage for $4 from the lobby market.
While the bed was adequate and the breakfast service was decent, the overall experience did not feel like a typical Marriott-standard stay.
I’ve contacted Marriott Customer Care directly and hope they’ll review the management of this location.
Despite reaching out in advance to request a quiet room and highlighting my Bonvoy Platinum status, I was given a standard room directly across from the elevator, which was loud and faced a self-storage facility with flashing strobe lights all night.
The room was musty, noisy, and poorly insulated, making it hard to sleep. While I asked to be moved, I was told the hotel was nearly sold out—even though upgraded rooms remained bookable online well into the night.
The property overall felt neglected and chaotic. Several guests appeared to be long-term residents, and one individual mentioned he was living out of his car in the parking lot after a fire. Another roamed the halls and ate breakfast in pajamas and curlers.
No bottled water was provided at check-in or in the room, and I had to buy a beverage for $4 from the lobby market.
While the bed was adequate and the breakfast service was decent, the overall experience did not feel like a typical Marriott-standard stay.
I’ve contacted Marriott Customer Care directly and hope they’ll review the management of this location.
翻译：三月下旬，我在斯塔顿岛费尔菲尔德套房酒店 (Fairfield Inn & Suites Staten Island) 住了一晚，对酒店的状况和管理非常失望。
尽管我提前联系了酒店，要求一间安静的房间，并强调我的旅享家白金卡会员身份，但他们却给了我一间正对电梯的标准间，房间很吵，而且对面是一个自助仓储设施，那里整晚都有频闪灯闪烁。
房间霉味重，噪音大，隔音效果差，难以入睡。我要求换房间，却被告知酒店几乎客满——尽管升级后的房间到深夜仍可在线预订。
酒店整体感觉无人照管，混乱不堪。几位客人似乎是酒店的长期住客，其中一位客人提到，火灾过后，他只能住在停车场的车里。另一位客人在走廊里闲逛，穿着睡衣，戴着卷发器吃早餐。
入住时和房间里都没有提供瓶装水，我不得不在大堂超市花4美元买一杯饮料。
虽然床够用，早餐服务也不错，但总体体验感觉不像典型的万豪标准住宿。
我已经直接联系了万豪客服，希望他们能重新评估一下这家酒店的管理。
尽管我提前联系了酒店，要求一间安静的房间，并强调我的旅享家白金卡会员身份，但他们却给了我一间正对电梯的标准间，房间很吵，而且对面是一个自助仓储设施，那里整晚都有频闪灯闪烁。
房间霉味重，噪音大，隔音效果差，难以入睡。我要求换房间，却被告知酒店几乎客满——尽管升级后的房间到深夜仍可在线预订。
酒店整体感觉无人照管，混乱不堪。几位客人似乎是酒店的长期住客，其中一位客人提到，火灾过后，他只能住在停车场的车里。另一位客人在走廊里闲逛，穿着睡衣，戴着卷发器吃早餐。
入住时和房间里都没有提供瓶装水，我不得不在大堂超市花4美元买一杯饮料。
虽然床够用，早餐服务也不错，但总体体验感觉不像典型的万豪标准住宿。
我已经直接联系了万豪客服，希望他们能重新评估一下这家酒店的管理。
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