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Charged twice for a delivery - poor attitude from staff when I try to have them correct it
BarbaraBG62
Charged twice for a delivery - poor attitude from staff when I try to have them correct it
Nonna's Pizza的点评
点评：On Friday evening, 11/5, I placed an order for delivery totalling $126.76. It was received and everything was delicious.
On Saturday morning, when I checked my online banking, there were two debits to Nonna's for $126.76 each. I called my bank and was told that it was up to the merchant to correct the duplicate.
I then called the restaurant and was told "it was probably our mistake" (it wasn't MINE) but there was noting that could be done until Monday when the boss was in.
I just got off the phone again (Monday) with the restaurant. the boss wasn't in but I was told by the guy I spoke to that "mistakes happen". I reiterated the fact that $126.76 of MY money was being held up as a duplicate charge.
His response was "what do you think, that we're trying to rob you?" I told him that it was extremely unlikely that I would order again and was told "that's ok - you can eat at another place."
I was told both times that I called that "it's busy on Friday nights" - that is NO excuse to run a customer's card twice and then have a flippant attitude when the customer tries to have the restaurant correct its mistake.
On Saturday morning, when I checked my online banking, there were two debits to Nonna's for $126.76 each. I called my bank and was told that it was up to the merchant to correct the duplicate.
I then called the restaurant and was told "it was probably our mistake" (it wasn't MINE) but there was noting that could be done until Monday when the boss was in.
I just got off the phone again (Monday) with the restaurant. the boss wasn't in but I was told by the guy I spoke to that "mistakes happen". I reiterated the fact that $126.76 of MY money was being held up as a duplicate charge.
His response was "what do you think, that we're trying to rob you?" I told him that it was extremely unlikely that I would order again and was told "that's ok - you can eat at another place."
I was told both times that I called that "it's busy on Friday nights" - that is NO excuse to run a customer's card twice and then have a flippant attitude when the customer tries to have the restaurant correct its mistake.
翻译：11 月 5 日星期五晚上，我下了一个外卖订单，总价 126.76 美元。订单已收到，而且每样东西都很美味。
星期六早上，当我查看网上银行时，发现 Nonna's 有两笔借记，每笔 126.76 美元。我打电话给银行，被告知商家需要更正重复的款项。
然后我打电话给餐厅，被告知“这可能是我们的错误”（不是我的），但直到周一老板在的时候才能解决。
我刚刚（周一）再次与餐厅通完电话。老板不在，但与我交谈的人告诉我“错误总是会发生”。我重申，我的 126.76 美元被扣留作为重复收费。
他的回答是“你觉得呢，我们是在试图抢劫你吗？”我告诉他我极不可能再点餐，他却说“没关系，你可以去别的地方吃。”
我打电话的两次都被告知“周五晚上很忙”——这绝对不是刷两次顾客卡的借口，而且当顾客试图让餐厅纠正错误时，餐厅还表现出轻率的态度。
星期六早上，当我查看网上银行时，发现 Nonna's 有两笔借记，每笔 126.76 美元。我打电话给银行，被告知商家需要更正重复的款项。
然后我打电话给餐厅，被告知“这可能是我们的错误”（不是我的），但直到周一老板在的时候才能解决。
我刚刚（周一）再次与餐厅通完电话。老板不在，但与我交谈的人告诉我“错误总是会发生”。我重申，我的 126.76 美元被扣留作为重复收费。
他的回答是“你觉得呢，我们是在试图抢劫你吗？”我告诉他我极不可能再点餐，他却说“没关系，你可以去别的地方吃。”
我打电话的两次都被告知“周五晚上很忙”——这绝对不是刷两次顾客卡的借口，而且当顾客试图让餐厅纠正错误时，餐厅还表现出轻率的态度。
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