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Great food and atmosphere but service needs improvement
Kristin R
Great food and atmosphere but service needs improvement
Little Fish的点评
点评：Have been to Little Fish twice in the past month. Both times the food was excellent and the atmosphere fun, but the service is unprofessional and not commensurate with the level of a restaurant of this caliber. We feel it may be hard to find local staff that know how to make customers feel well served, but they could be trained. For example serving a dish meant for two without individual plates should be a no-brainer. When you have to ask for plates and then wait 10 minutes while the food chills it takes away from the experience. Or asking to pack the food you could not finish and being brought a stack of boxes without a bag to carry them in should also be a no-brainer. Then asking for a bag, waiting and then being handed a folded bag to pack yourself would also be a simple touch that would make you feel that you are cared for. One time, after specifically reserving a table on the balcony three days in advance, upon arrival we were about to be seated downstairs. We reminded the hostess that we had specifically requested four on the balcony after which we were left standing in the isle for 10 minutes blocking passage of customers and staff. These are simple things, not big deals, but when you are paying upscale prices and treated like you are in a clam shack it’s noticeable. Despite the service, we will be back.
翻译：过去一个月去过 Little Fish 两次。两次食物都很棒，氛围也很有趣，但服务不专业，与这种档次的餐厅的水平不相称。我们觉得可能很难找到知道如何让顾客感觉得到良好服务的当地员工，但他们可以接受培训。例如，提供一份两人份的菜，没有单独的盘子，这应该是理所当然的。当你要盘子，然后等 10 分钟让食物变凉时，这会让体验大打折扣。或者要求打包你吃不完的食物，却被拿来一堆没有袋子的盒子，这也应该是理所当然的。然后要一个袋子，等待，然后递给一个折叠袋，让你自己打包，这也是一个简单的举动，会让你觉得你受到了关心。有一次，我们提前三天特意预订了阳台上的一张桌子，到达时我们正要坐在楼下。我们提醒女主人，我们特别要求了阳台上的四个座位，之后我们被留在过道上 10 分钟，阻碍了顾客和工作人员的通行。这些都是小事，不是什么大事，但当你支付高档价格却被当作住在小屋里一样对待时，这一点就很明显了。尽管服务不好，我们还是会再来的。
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