拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
What happened?
Mca1123
What happened?
Heritage at Saratoga National的点评
点评：My husband and I celebrated our wedding here in 2018. At that time, everything about the restaurant and service provided through Mazzone was outstanding. We had only fond memories of our wedding, which was the last time we were here.
For that reason, we did not see any reason to read recent reviews, which we now know that we should have.
Fast forward to our 5 year anniversary- we made a reservation for dinner. Our good spirits were quickly diminished when we sat down for dinner. We were introduced to two servers. We then were given stale bread and waited for water refills and cocktails the entire meal. Long periods went by without any acknowledgment or being checked on. At first we chalked up the bread not being fresh to a wedding, thinking, okay maybe we had leftover bread from lunch, and that the wedding should get the best bread available. We had also long anticipated coming back for our favorite Surf and Turf Tempura Rolls. That evening, they were made with very hard, undercooked rice. Regrettably we sent them back. The Caesar salad was good. My husband’s Halibut tasted off and he did not eat any. We ended up sharing my burger; the fries were absolutely soggy and limp so we couldn’t have those, either. We had to wait a long time for the bill. They were nice enough to take off the tempura rolls.
Before this we were considering another large, private milestone event at the venue and will no longer be doing so.
The word to be used is not disappointed, it is sad. We left feeling sad on our anniversary. We probably won’t be back any time soon unless we hear these ongoing issues are properly addressed.
For that reason, we did not see any reason to read recent reviews, which we now know that we should have.
Fast forward to our 5 year anniversary- we made a reservation for dinner. Our good spirits were quickly diminished when we sat down for dinner. We were introduced to two servers. We then were given stale bread and waited for water refills and cocktails the entire meal. Long periods went by without any acknowledgment or being checked on. At first we chalked up the bread not being fresh to a wedding, thinking, okay maybe we had leftover bread from lunch, and that the wedding should get the best bread available. We had also long anticipated coming back for our favorite Surf and Turf Tempura Rolls. That evening, they were made with very hard, undercooked rice. Regrettably we sent them back. The Caesar salad was good. My husband’s Halibut tasted off and he did not eat any. We ended up sharing my burger; the fries were absolutely soggy and limp so we couldn’t have those, either. We had to wait a long time for the bill. They were nice enough to take off the tempura rolls.
Before this we were considering another large, private milestone event at the venue and will no longer be doing so.
The word to be used is not disappointed, it is sad. We left feeling sad on our anniversary. We probably won’t be back any time soon unless we hear these ongoing issues are properly addressed.
翻译：2018 年，我和丈夫在这里庆祝了我们的婚礼。当时，Mazzone 提供的餐厅和服务的一切都非常出色。我们对婚礼只有美好的回忆，这是我们最后一次来这里。
出于这个原因，我们没有看到任何理由去阅读最近的评论，而我们现在知道我们应该阅读这些评论。
快进到我们的五周年纪念日——我们预订了晚餐。当我们坐下来吃晚饭时，我们的好心情很快就消失了。我们被介绍了两台服务器。然后我们得到了不新鲜的面包，整个用餐过程中都在等待水补充和鸡尾酒。很长一段时间过去了，没有得到任何确认或检查。起初，我们把面包不新鲜归咎于婚礼，心想，好吧，也许我们午餐剩下的面包，婚礼应该得到最好的面包。我们也早就期待着回来吃我们最喜欢的海陆天妇罗卷。那天晚上，它们是用非常硬的、未煮熟的米饭制成的。遗憾的是我们把他们送回来了。凯撒沙拉很好吃。我丈夫的大比目鱼味道不好，他没有吃。我们最后分享了我的汉堡；薯条完全湿透了而且软软的，所以我们也不能吃。我们等了很长时间才收到账单。他们很友善地把天妇罗卷取下来。
在此之前，我们曾考虑在该场馆举办另一场大型私人里程碑活动，但现在不会再这样做了。
用的这个词不是失望，而是悲伤。我们在周年纪念日离开时感到悲伤。除非我们听说这些持续存在的问题得到了妥善解决，否则我们可能不会很快回来。
出于这个原因，我们没有看到任何理由去阅读最近的评论，而我们现在知道我们应该阅读这些评论。
快进到我们的五周年纪念日——我们预订了晚餐。当我们坐下来吃晚饭时，我们的好心情很快就消失了。我们被介绍了两台服务器。然后我们得到了不新鲜的面包，整个用餐过程中都在等待水补充和鸡尾酒。很长一段时间过去了，没有得到任何确认或检查。起初，我们把面包不新鲜归咎于婚礼，心想，好吧，也许我们午餐剩下的面包，婚礼应该得到最好的面包。我们也早就期待着回来吃我们最喜欢的海陆天妇罗卷。那天晚上，它们是用非常硬的、未煮熟的米饭制成的。遗憾的是我们把他们送回来了。凯撒沙拉很好吃。我丈夫的大比目鱼味道不好，他没有吃。我们最后分享了我的汉堡；薯条完全湿透了而且软软的，所以我们也不能吃。我们等了很长时间才收到账单。他们很友善地把天妇罗卷取下来。
在此之前，我们曾考虑在该场馆举办另一场大型私人里程碑活动，但现在不会再这样做了。
用的这个词不是失望，而是悲伤。我们在周年纪念日离开时感到悲伤。除非我们听说这些持续存在的问题得到了妥善解决，否则我们可能不会很快回来。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
