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点评：Prime at Saratoga used to be the to go place for Sunday brunch buffet. Then Covid hit... and that wonderful tradition went away. So we were very excited to go back for our first visit in early July. To say we were disappointed was an understatement. First of all, the buffet had many FEWER offerings and yet the price was about $45. The food was OK... but quality and variety was not up to past standards. The biggest surprise though was .......
One of the many reasons we USED to go was because there were MANY food selections for my mother who is a celiac (can't eat wheat or related gluten products). This time none of the main lunch/dinner dishes were prepared in gluten free manner. All had sauces or breading that contained flour. I asked the buffet attendant whether there were some dishes that WERE gluten free that I had missed. He checked with the chef and said no.
So basically my mom could eat an omelet, or turkey/roast beef. No other main dishes. And for $45!
Later, I asked to speak to the Dining Supervisor... was told he would be over to speak to me. He never came! About 1/2 hour later... I saw a man who had been chatting with numerous other staff members for quite some time at the reception area (joking, laughing, working???). I went up to them and asked if he was the supervisor. He said yes. I told him of our disappointment. He basically said..."But your mother could eat an omelet, and sliced meat".... and then listed other accompaniments she could have. His attitude was uncaring... and unprofessional. After my push back about his attitude, eventually he said how this was their last Sunday brunch before the track season..... and he would mention it to the chef in the Fall for the future. This man shouldn't be in a supervisory position.... representing their restaurant.
In the meantime, I have to credit the female omelet chef. I wish I knew her name. She saw my mom looking around, asking questions..... SHE offered to ask the chef to make the fish without flour-based sauce specially for her. Shortly afterwards, the waiter came over with a freshly prepared, quality-tasting plate of fish for her that was simply, quickly made with no gluten. THIS is the kind of excellent service that Prime used to be known for.
Looking at other reviews just now, I see that many others commented about a decline in food quality and service. Crossing fingers that in September, the leadership will re-focus their efforts so that this restaurant returns to its former standards.
One of the many reasons we USED to go was because there were MANY food selections for my mother who is a celiac (can't eat wheat or related gluten products). This time none of the main lunch/dinner dishes were prepared in gluten free manner. All had sauces or breading that contained flour. I asked the buffet attendant whether there were some dishes that WERE gluten free that I had missed. He checked with the chef and said no.
So basically my mom could eat an omelet, or turkey/roast beef. No other main dishes. And for $45!
Later, I asked to speak to the Dining Supervisor... was told he would be over to speak to me. He never came! About 1/2 hour later... I saw a man who had been chatting with numerous other staff members for quite some time at the reception area (joking, laughing, working???). I went up to them and asked if he was the supervisor. He said yes. I told him of our disappointment. He basically said..."But your mother could eat an omelet, and sliced meat".... and then listed other accompaniments she could have. His attitude was uncaring... and unprofessional. After my push back about his attitude, eventually he said how this was their last Sunday brunch before the track season..... and he would mention it to the chef in the Fall for the future. This man shouldn't be in a supervisory position.... representing their restaurant.
In the meantime, I have to credit the female omelet chef. I wish I knew her name. She saw my mom looking around, asking questions..... SHE offered to ask the chef to make the fish without flour-based sauce specially for her. Shortly afterwards, the waiter came over with a freshly prepared, quality-tasting plate of fish for her that was simply, quickly made with no gluten. THIS is the kind of excellent service that Prime used to be known for.
Looking at other reviews just now, I see that many others commented about a decline in food quality and service. Crossing fingers that in September, the leadership will re-focus their efforts so that this restaurant returns to its former standards.
翻译：萨拉托加的 Prime 曾经是周日享用自助早午餐的好去处。然后新冠疫情袭来……这个美好的传统就消失了。因此，我们很高兴能够在七月初再次访问。说我们感到失望是轻描淡写的。首先，自助餐的菜品较少，但价格约为 45 美元。食物还可以，但是质量和品种没有达到过去的标准。不过最大的惊喜是......
我们去的众多原因之一是因为我的母亲有很多食物选择，她是乳糜泻患者（不能吃小麦或相关的麸质产品）。这次主要的午餐/晚餐菜肴都不是以无麸质的方式准备的。所有的酱汁或面包屑都含有面粉。我问自助餐服务员是否有一些我错过的无麸质菜肴。他问过厨师，说没有。
所以基本上我妈妈可以吃煎蛋卷或火鸡/烤牛肉。没有其他主菜。价格为 45 美元！
后来，我要求与餐饮主管交谈...被告知他会过来与我交谈。他从来没有来过！大约1/2小时后...我看到一个男人在接待区与许多其他工作人员聊天了很长一段时间（开玩笑，大笑，工作？？？）。我走到他们面前，问他是不是主管。他说是的。我告诉他我们的失望。他基本上是说……“但是你妈妈可以吃煎蛋卷和肉片”……然后列出了她可以吃的其他佐料。他的态度漠不关心……而且不专业。在我反驳他的态度后，最终他说这是他们在田径赛季之前的最后一个周日早午餐……他会在秋季向厨师提起这件事。这个人不应该担任监督职务……代表他们的餐厅。
与此同时，我还得感谢这位女煎蛋卷厨师。我希望我知道她的名字。她看到我妈妈东张西望，问问题……她主动提出请厨师专门为她做一条不加面酱的鱼。不一会儿，服务员就给她端来了一盘新鲜烹制的、味道鲜美的鱼，制作简单、快速，没有麸质。这就是 Prime 曾经闻名的优质服务。
刚才看其他评论，我看到很多人评论说食品质量和服务下降。祈祷九月份领导层将重新集中精力，使这家餐厅恢复到以前的标准。
我们去的众多原因之一是因为我的母亲有很多食物选择，她是乳糜泻患者（不能吃小麦或相关的麸质产品）。这次主要的午餐/晚餐菜肴都不是以无麸质的方式准备的。所有的酱汁或面包屑都含有面粉。我问自助餐服务员是否有一些我错过的无麸质菜肴。他问过厨师，说没有。
所以基本上我妈妈可以吃煎蛋卷或火鸡/烤牛肉。没有其他主菜。价格为 45 美元！
后来，我要求与餐饮主管交谈...被告知他会过来与我交谈。他从来没有来过！大约1/2小时后...我看到一个男人在接待区与许多其他工作人员聊天了很长一段时间（开玩笑，大笑，工作？？？）。我走到他们面前，问他是不是主管。他说是的。我告诉他我们的失望。他基本上是说……“但是你妈妈可以吃煎蛋卷和肉片”……然后列出了她可以吃的其他佐料。他的态度漠不关心……而且不专业。在我反驳他的态度后，最终他说这是他们在田径赛季之前的最后一个周日早午餐……他会在秋季向厨师提起这件事。这个人不应该担任监督职务……代表他们的餐厅。
与此同时，我还得感谢这位女煎蛋卷厨师。我希望我知道她的名字。她看到我妈妈东张西望，问问题……她主动提出请厨师专门为她做一条不加面酱的鱼。不一会儿，服务员就给她端来了一盘新鲜烹制的、味道鲜美的鱼，制作简单、快速，没有麸质。这就是 Prime 曾经闻名的优质服务。
刚才看其他评论，我看到很多人评论说食品质量和服务下降。祈祷九月份领导层将重新集中精力，使这家餐厅恢复到以前的标准。
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