点评:We visit the Rockville Center location on Mother’s Day. My daughter booked the reservation since January 2024. She called and emailed numerous times to confirmed without no reply. Until closer to Mother’s Day someone pick up the phone. We can hear plates, orders being made and customers talking in the background where the person on the other end of the phone confirm our reservation. We arrived on Mother’s Day and was greeted by this lady with tattoos who turn us away and said it was an AI we spoke to which was our second insult. Our third insult is when she started to boosted about how much gift certificates she offer customers with this same issue but didn’t offer us anything. I am a VIP member and treated like this especially on my day. My family and friends visit this location a lot until now. I will like to be taken off your VIP please cause if this how you treat your VIP I don’t want it.
翻译:我们在母亲节那天参观了 Rockville Center。我女儿从 2024 年 1 月开始预订。她多次打电话和发电子邮件确认,但都没有回复。直到母亲节临近,才有人接电话。我们可以听到盘子、订单和客户在背景中交谈的声音,电话另一端的人确认了我们的预订。我们在母亲节那天到达,一位有纹身的女士迎接了我们,她拒绝了我们,说我们交谈的是 AI,这是我们第二次受到侮辱。我们第三次受到侮辱是,她开始夸耀她为有同样问题的客户提供多少礼券,但却没有给我们任何东西。我是 VIP 会员,尤其是在我的日子里受到这样的待遇。到目前为止,我的家人和朋友经常来这个地方。我希望被取消 VIP 身份,因为如果你们这样对待你的 VIP,我可不想这样。