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Once a great venue– now a major disappointment
nobull930
Once a great venue– now a major disappointment
Tournedos Steakhouse的点评
点评：This has been our go-to spot for years to celebrate something special. Birthdays, Anniversaries, retirements and treating good friends to a high end experience.
We were seated promptly for our reservation. Then ...
... nothing happened.
We waited over twenty minutes for a server to arrive. Servers passed by, some looking somewhat confused. No eye contact. And we were seated in the middle of the room–probably because we were dressed all fancy and such.
So, we left. My wife mentioned to the hostess that we were leaving, which was met with a half-hearted 'what can we do?.' At that point, our response was 'nothing.'
We aren't new to the hospitality industry. The easy, proper response would've been a sincere apology followed by a 'let's make this right' attitude and taking action. The response given was not one should expect from a high end, high service establishment.
Besides that upsetting experience, the menu has been pared from the original offerings. We'e read other reviews and spoke to others that have had a similar disappointing experience. Unlike some of those diners, we chose not to have the disappointment continue. My wife in particular felt sad about the affair; her bubble has been burst. For me, I was more angry that such a fine venue had devolved into a place that we'll never visit again.
We were seated promptly for our reservation. Then ...
... nothing happened.
We waited over twenty minutes for a server to arrive. Servers passed by, some looking somewhat confused. No eye contact. And we were seated in the middle of the room–probably because we were dressed all fancy and such.
So, we left. My wife mentioned to the hostess that we were leaving, which was met with a half-hearted 'what can we do?.' At that point, our response was 'nothing.'
We aren't new to the hospitality industry. The easy, proper response would've been a sincere apology followed by a 'let's make this right' attitude and taking action. The response given was not one should expect from a high end, high service establishment.
Besides that upsetting experience, the menu has been pared from the original offerings. We'e read other reviews and spoke to others that have had a similar disappointing experience. Unlike some of those diners, we chose not to have the disappointment continue. My wife in particular felt sad about the affair; her bubble has been burst. For me, I was more angry that such a fine venue had devolved into a place that we'll never visit again.
翻译：多年来，这里一直是我们庆祝特别活动的首选地点。生日、周年纪念日、退休以及招待好朋友的高端体验。
我们很快就预订了座位。然后 ...
... 什么都没发生。
我们等了二十多分钟才有服务器到达。服务员走过来，有些人看上去有些困惑。没有目光接触。我们坐在房间的中间——可能是因为我们穿着很华丽之类的。
于是，我们离开了。我的妻子向女主人提到我们要离开，女主人半心半意地说“我们能做什么？”。那时，我们的回答是“没什么”。
我们对酒店业并不陌生。简单、正确的回应是真诚的道歉，然后是“让我们纠正这件事”的态度并采取行动。给出的回应并不是人们所期望的高端、高服务机构的回应。
除了那种令人不安的经历之外，菜单也从原来的菜品中删除了。我们阅读了其他评论并与其他有过类似令人失望经历的人交谈。与其中一些食客不同，我们选择不让失望继续下去。我的妻子对这件事尤其感到难过。她的泡沫已经破灭了。对我来说，我更生气的是，这么好的场地变成了一个我们永远不会再去的地方。
我们很快就预订了座位。然后 ...
... 什么都没发生。
我们等了二十多分钟才有服务器到达。服务员走过来，有些人看上去有些困惑。没有目光接触。我们坐在房间的中间——可能是因为我们穿着很华丽之类的。
于是，我们离开了。我的妻子向女主人提到我们要离开，女主人半心半意地说“我们能做什么？”。那时，我们的回答是“没什么”。
我们对酒店业并不陌生。简单、正确的回应是真诚的道歉，然后是“让我们纠正这件事”的态度并采取行动。给出的回应并不是人们所期望的高端、高服务机构的回应。
除了那种令人不安的经历之外，菜单也从原来的菜品中删除了。我们阅读了其他评论并与其他有过类似令人失望经历的人交谈。与其中一些食客不同，我们选择不让失望继续下去。我的妻子对这件事尤其感到难过。她的泡沫已经破灭了。对我来说，我更生气的是，这么好的场地变成了一个我们永远不会再去的地方。
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