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Disrespectful Service Experience at Magnolia’s Café
kath c
Disrespectful Service Experience at Magnolia’s Café
Magnolia's Deli & Cafe的点评
点评：In March 2025, my family and I visited Park Avenue to celebrate my birthday. After enjoying a lovely shopping experience at my favorite store, we decided to have lunch next door at Magnolia’s Café. Unfortunately, what should have been a joyful and relaxing meal turned into a deeply disappointing and upsetting experience.
We were served by a waitress named Rennes, whose behavior was shockingly unprofessional from the beginning. She was rude, dismissive, and brought full-sized adult meals for my young children without confirming the order. When we asked politely for the receipt to be corrected, her attitude became even more hostile. She left abruptly, and when she finally returned, she handed my mother the revised receipt with the words “pain in the ass” written on it and threw it in her face.
As a foodie who has dined in and reviewed countless establishments, I was absolutely stunned. Not only by the level of disrespect shown to us as guests, but also by the fact that no manager or staff member stepped in to address or correct the situation in the moment. The lack of accountability was appalling.
To make matters worse, although we received a call from the manager about a month later with an apology and a promise to send a gift card as a gesture of goodwill, that gift card was never received. It felt like yet another empty promise on top of an already terrible experience.
This level of unprofessionalism, especially in the hospitality industry, is completely unacceptable. What should have been a pleasant birthday outing became a distressing memory. I truly hope the management takes this feedback seriously and implements the necessary steps to ensure guests are treated with the respect and courtesy they deserve.
Rating: 1/5 – Disrespectful service, no accountability, and broken promises. Not recommended.
We were served by a waitress named Rennes, whose behavior was shockingly unprofessional from the beginning. She was rude, dismissive, and brought full-sized adult meals for my young children without confirming the order. When we asked politely for the receipt to be corrected, her attitude became even more hostile. She left abruptly, and when she finally returned, she handed my mother the revised receipt with the words “pain in the ass” written on it and threw it in her face.
As a foodie who has dined in and reviewed countless establishments, I was absolutely stunned. Not only by the level of disrespect shown to us as guests, but also by the fact that no manager or staff member stepped in to address or correct the situation in the moment. The lack of accountability was appalling.
To make matters worse, although we received a call from the manager about a month later with an apology and a promise to send a gift card as a gesture of goodwill, that gift card was never received. It felt like yet another empty promise on top of an already terrible experience.
This level of unprofessionalism, especially in the hospitality industry, is completely unacceptable. What should have been a pleasant birthday outing became a distressing memory. I truly hope the management takes this feedback seriously and implements the necessary steps to ensure guests are treated with the respect and courtesy they deserve.
Rating: 1/5 – Disrespectful service, no accountability, and broken promises. Not recommended.
翻译：2025年3月，我和家人去公园大道庆祝我的生日。在我最喜欢的商店享受了一次愉快的购物体验后，我们决定去隔壁的木兰咖啡馆（Magnolia’s Café）吃午饭。可惜的是，这顿本该令人愉快放松的午餐却变成了一次令人深感失望和沮丧的经历。
一位名叫雷恩（Rennes）的女服务员为我们服务，她的行为从一开始就极其不专业。她粗鲁无礼，不屑一顾，甚至没有确认订单就给我年幼的孩子送来了成人份的全餐。当我们礼貌地要求她修改收据时，她的态度变得更加恶劣。她突然离开，等她终于回来时，她把修改后的收据递给我母亲，上面写着“讨厌鬼”（pain in the ass），然后扔在了她脸上。
作为一个在无数家餐厅用餐并评论过美食的美食家，我完全惊呆了。不仅因为对我们客人的不尊重，还因为没有经理或工作人员在当时介入解决或纠正这种情况。这种缺乏问责制的行为令人震惊。
更糟糕的是，尽管大约一个月后我们接到了经理的电话，向他们道歉，并承诺送一张礼品卡以示善意，但礼品卡却从未收到。这感觉就像是在本已糟糕的体验之上又一次空头支票。
这种程度的不专业，尤其是在酒店业，是完全不可接受的。原本应该愉快的生日聚会变成了一段令人痛苦的回忆。我真心希望管理层能够认真对待这条反馈，并采取必要措施，确保客人得到应有的尊重和礼遇。
评分：1/5 - 服务不尊重，没有问责制，信守承诺。不推荐。
一位名叫雷恩（Rennes）的女服务员为我们服务，她的行为从一开始就极其不专业。她粗鲁无礼，不屑一顾，甚至没有确认订单就给我年幼的孩子送来了成人份的全餐。当我们礼貌地要求她修改收据时，她的态度变得更加恶劣。她突然离开，等她终于回来时，她把修改后的收据递给我母亲，上面写着“讨厌鬼”（pain in the ass），然后扔在了她脸上。
作为一个在无数家餐厅用餐并评论过美食的美食家，我完全惊呆了。不仅因为对我们客人的不尊重，还因为没有经理或工作人员在当时介入解决或纠正这种情况。这种缺乏问责制的行为令人震惊。
更糟糕的是，尽管大约一个月后我们接到了经理的电话，向他们道歉，并承诺送一张礼品卡以示善意，但礼品卡却从未收到。这感觉就像是在本已糟糕的体验之上又一次空头支票。
这种程度的不专业，尤其是在酒店业，是完全不可接受的。原本应该愉快的生日聚会变成了一段令人痛苦的回忆。我真心希望管理层能够认真对待这条反馈，并采取必要措施，确保客人得到应有的尊重和礼遇。
评分：1/5 - 服务不尊重，没有问责制，信守承诺。不推荐。
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