拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Servers Need Training
Tripadvisor用户
Servers Need Training
bartaco的点评
点评：Today, I went to bartaco with my family to celebrate my son's birthday, as usual the food was on point; super flavorful - thank you kitchen crew. But, the downfall was the service. We got sat next to the service station, where the servers get the glassware and silverware from, that table wasn't ideal but, it wasn't the problem. While we were waiting for our apps, a sanitizer bucket was pushed by a server and drenched my mother's and my sandals. I instantly became frustrated but, I was aware that it hadn't happened on purpose. We were a party of (5) and all had to stand up and wait for them to dry the floor. It was super inconvenient and embarrassing since every other table was just staring at us.The interaction with the server was the problem, the gentelman with the dreads became confrontational about my reaction. He asked if I was okay and I said "not really my sandals are drenches", and he simply handed me a napkin and walked away. Minutes later he came back as I was still drying my sandals and he asked if I needed anything else, I replied a drink could help the situation. He basically chuckled and said there was nothing he could do about that. I think I'm over the whole experience because I have been a food and beverage manager for over a decade in NYC and I would have just handled this differently. Firstly, leave your attitude at the door, if you don't like your job don't do it. Secondly, learn to apologize, you messed with a paying customer's experience, we were celebrating a special day. Third, check on your table; try to recover your customers before they leave the door (its cheaper to keep a customer than to gain a new one). The simple request I had for (1) drink could had been accommodated because it's already in the budget for recovery when something like this happens. You lost business over a $14 drink because you let your pride get in the way, this wasn't a smart business move. Anyways, to conclude we order a birthday dessert and after 30 minutes of waiting we inquired about it. My brother had to ask the server 2 times for an eta and the response was the same " the order is already placed"; this is not an eta. You need to be transparent with your customers so they can make the decision of waiting or not. There are alot of opportunities for improvement at your establishment. TRAIN YOUR SERVERS!!!
翻译：今天，我和家人一起去bartaco庆祝我儿子的生日，和往常一样，食物很准；超级美味——谢谢厨房工作人员。但是，失败的是服务。我们坐在服务站旁边，服务员从那里获取玻璃器皿和银器，那张桌子不太理想，但这不是问题。当我们在等待应用程序时，服务器推来了一个消毒剂桶，把我母亲和我的凉鞋浸湿了。我立刻感到沮丧，但我知道这不是故意发生的。我们一行（5）人，所有人都必须站起来等待他们把地板擦干。这是非常不方便和尴尬的，因为所有其他桌子都只是盯着我们看。与服务器的互动是问题所在，那位带着恐惧的绅士对我的反应变得对抗。他问我是否还好，我说“不是真的，我的凉鞋湿透了”，他只是递给我一张餐巾纸就走开了。几分钟后，当我还在晾凉鞋时，他回来了，他问我是否还需要什么，我回答说喝一杯可以缓解这种情况。他基本上只是笑着说他对此无能为力。我想我已经结束了整个经历，因为我在纽约担任食品和饮料经理已有十多年了，我会以不同的方式处理这件事。首先，把你的态度留在门口，如果你不喜欢你的工作就不要做。其次，学会道歉，你破坏了付费客户的体验，我们正在庆祝一个特殊的日子。第三，检查你的桌子；尝试在客户离开之前挽回他们（留住客户比获得新客户更便宜）。我对（1）饮料的简单要求本来可以满足，因为当发生这样的事情时，它已经在恢复预算中了。你因为一杯 14 美元的饮料而失去了生意，因为你让你的自尊心妨碍了你，这不是一个明智的商业举动。不管怎样，总而言之，我们点了一份生日甜点，等了 30 分钟后我们询问了情况。我的兄弟不得不两次向服务员询问预计到达时间，得到的答复都是一样的“订单已下”；这不是预计时间。您需要对客户保持透明，以便他们可以决定是否等待。您的机构有很多改进的机会。训练你的服务器！！！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
