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Customer Service Sucked!!!!
Nelson P
Customer Service Sucked!!!!
Buffalo Wild Wings的点评
点评：First off, I was staying at "LA Quinta" Hotel which is across the parking lit from BWW. We decided to have dinner here since we've never eaten at a BWW before. As soon as we arrived the waiting room was jam packed and the host was nowhere to be found. After about 2-3 mins of looking for the host to check in, we were told there was a 15-20 min wait. We sat in the waiting room about 40 mins before the same host that checked us in asked, "Are you guys waiting for a table?" I wanted so bad to say "No, we're just sitting here" So after he Apologized, the host sat us at a table. We were at our table about 20 mins before our waiter walked over and asked us for our drink order. At this point we started to get frustrated and not only placed our drink order, we also placed our food order as well. Food took about another 30 mins. My Daughter wanted Mayo for her burger and that took about 10 mins. Waiter only checked up on us one time entire time we were seated. And when he asked if we're we still doing fine, I asked the waiter for a soda refill for my son and he seemed a bit frustrated (When we had every reason to be frustrated). All in all, customer service sucked! Made for a bad 1st visit. Wont let this visit stop us from giving BWW another shot in the future.
翻译：首先，我住在“LA Quinta”酒店，该酒店位于 BWW 照明的停车场对面。我们决定在这里吃晚餐，因为我们以前从未在 BWW 吃过饭。我们一到，等候室就挤满了人，也找不到主人。寻找房东办理入住大约 2-3 分钟后，我们被告知需要等待 15-20 分钟。我们坐在等候室大约 40 分钟，办理入住手续的同一位主人问：“你们在等桌子吗？”我很想说“不，我们只是坐在这里”所以在他道歉后，主人让我们坐在一张桌子旁。大约 20 分钟后，我们就到了餐桌，服务员走过来问我们要饮料。此时我们开始感到沮丧，不仅下了饮料订单，还下了食物订单。食物又花了大约30分钟。我女儿想要蛋黄酱做她的汉堡，花了大约 10 分钟。我们就座的整个过程中，服务员只检查过我们一次。当他问我们是否还好吗时，我向服务员要了一杯苏打水给我儿子，他似乎有点沮丧（当我们有充分的理由感到沮丧时）。总而言之，客户服务很糟糕！第一次访问很糟糕。不会让这次访问阻止我们在未来再次尝试 BWW。
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