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旅行
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Terrible service
Tripadvisor用户
Terrible service
Monte Carlo的点评
点评：We went there for lunch and service was terrible. The owners (husband and wife) have very poor customer commitment and do not care about customer requests.
First, we were the only customers at the restaurant when we ordered (around 3pm). We asked the lady owner whether they can make soup for us as it wasnt on the menu, she said she would investigate but never reverted.
Later, we asked the waiter who said said that he can make it for us which was appreciated.
Next, the lady owner started playing with a cat inside the restaurant, which is very inappropriate. The latter was left walking around inside.
No one asked us whether we would have drinks. The bar was left unattended for very long as it was the waiter himself who was acting as cook and barman. We asked the lady owner for a bottle of Sprite but she said only chill ones were available, while we were asking for a room temperature bottle. Hence we did not order.
Later on we asked the waiter same question, he brought us a room temp sprite bottle which seemed surprising as the owner previously investigated that there werent any such option currently available.
Later we asked a man walking around near our table whether he worked there and if he could arrange to move the stand fan nearer as it was hot inside. He then did not fail to mention that he was the owner and he then walked away without attending to our request. I had to ask his wife for same request and she then executed the request saying that her husband might have forgot (which i did not buy into).
We then ordered fried (meefoon) noodles with a special request of it to be soft enough to eat. After around 45mins of waiting time, if not more, our order arrived. The said noodles were super hard. I called the cook and told him about it. He wanted to take away our plates to cook it again (which i doubt would have been good as he did not respect our request in the first place). The male owner witnessed all the scene and was standing there like a statue the whole time without any sign of customer care or compassion. He preferred playing with the cat and walking around and staring at us from time to time, no more no less. I wonder what was his role there. Both him and his wife were useless at the restaurant during our tenure there.
It was a very unsatisfactory experience. We were the sole customers dining in at that time. I wonder what the service would have been if the restaurant was full with client. We paid our full bill without any excuse or commercial gesture from the owners. I will not recommend this restaurant at all.
First, we were the only customers at the restaurant when we ordered (around 3pm). We asked the lady owner whether they can make soup for us as it wasnt on the menu, she said she would investigate but never reverted.
Later, we asked the waiter who said said that he can make it for us which was appreciated.
Next, the lady owner started playing with a cat inside the restaurant, which is very inappropriate. The latter was left walking around inside.
No one asked us whether we would have drinks. The bar was left unattended for very long as it was the waiter himself who was acting as cook and barman. We asked the lady owner for a bottle of Sprite but she said only chill ones were available, while we were asking for a room temperature bottle. Hence we did not order.
Later on we asked the waiter same question, he brought us a room temp sprite bottle which seemed surprising as the owner previously investigated that there werent any such option currently available.
Later we asked a man walking around near our table whether he worked there and if he could arrange to move the stand fan nearer as it was hot inside. He then did not fail to mention that he was the owner and he then walked away without attending to our request. I had to ask his wife for same request and she then executed the request saying that her husband might have forgot (which i did not buy into).
We then ordered fried (meefoon) noodles with a special request of it to be soft enough to eat. After around 45mins of waiting time, if not more, our order arrived. The said noodles were super hard. I called the cook and told him about it. He wanted to take away our plates to cook it again (which i doubt would have been good as he did not respect our request in the first place). The male owner witnessed all the scene and was standing there like a statue the whole time without any sign of customer care or compassion. He preferred playing with the cat and walking around and staring at us from time to time, no more no less. I wonder what was his role there. Both him and his wife were useless at the restaurant during our tenure there.
It was a very unsatisfactory experience. We were the sole customers dining in at that time. I wonder what the service would have been if the restaurant was full with client. We paid our full bill without any excuse or commercial gesture from the owners. I will not recommend this restaurant at all.
翻译：我们去那里吃午饭，服务很糟糕。业主（丈夫和妻子）对客户的承诺很差，不关心客户的要求。
首先，我们点餐时（下午 3 点左右），我们是餐厅里唯一的顾客。我们问女主人他们是否可以为我们做汤，因为菜单上没有，她说她会调查但从未回复过。
后来我们问服务员，服务员说可以帮我们做，很感激。
接下来，老板娘开始在餐厅里玩猫，这很不合适。后者留在里面走来走去。
没有人问我们是否要喝酒。酒吧很长一段时间无人看管，因为是服务员自己充当厨师和酒保。我们向女主人要了一瓶雪碧，但她说只有冰镇的，而我们要的是室温瓶。因此我们没有订购。
后来我们问了服务员同样的问题，他给我们带来了一个室温雪碧瓶，这似乎令人惊讶，因为店主之前调查过目前没有这样的选择。
后来我们问了一个在我们桌子附近走来走去的人，他是否在那里工作，以及他是否可以安排将立式风扇移近一些，因为里面很热。然后他没有忘记提到他是主人，然后他没有满足我们的要求就走开了。我不得不向他的妻子提出同样的请求，然后她执行了请求，说她丈夫可能忘记了（我不相信）。
然后我们点了炒面（meefoon），特别要求它要软到可以吃。经过大约 45 分钟的等待时间（如果不是更多的话），我们的订单到了。所说的面条非常硬。我打电话给厨师并告诉他这件事。他想拿走我们的盘子再煮一次（我怀疑这会很好，因为他首先不尊重我们的要求）。男老板目睹了这一切，全程像雕像一样站在那里，没有任何客户关怀或同情的迹象。他更喜欢和猫玩耍，四处走动，时不时地盯着我们看，不多也不少。我想知道他在那里扮演什么角色。在我们任职期间，他和他的妻子在餐厅都没有用。
这是一次非常不满意的经历。我们是当时唯一用餐的顾客。我想知道如果餐厅里满是顾客，服务会怎样。我们在业主没有任何借口或商业姿态的情况下支付了全部账单。我根本不会推荐这家餐厅。
首先，我们点餐时（下午 3 点左右），我们是餐厅里唯一的顾客。我们问女主人他们是否可以为我们做汤，因为菜单上没有，她说她会调查但从未回复过。
后来我们问服务员，服务员说可以帮我们做，很感激。
接下来，老板娘开始在餐厅里玩猫，这很不合适。后者留在里面走来走去。
没有人问我们是否要喝酒。酒吧很长一段时间无人看管，因为是服务员自己充当厨师和酒保。我们向女主人要了一瓶雪碧，但她说只有冰镇的，而我们要的是室温瓶。因此我们没有订购。
后来我们问了服务员同样的问题，他给我们带来了一个室温雪碧瓶，这似乎令人惊讶，因为店主之前调查过目前没有这样的选择。
后来我们问了一个在我们桌子附近走来走去的人，他是否在那里工作，以及他是否可以安排将立式风扇移近一些，因为里面很热。然后他没有忘记提到他是主人，然后他没有满足我们的要求就走开了。我不得不向他的妻子提出同样的请求，然后她执行了请求，说她丈夫可能忘记了（我不相信）。
然后我们点了炒面（meefoon），特别要求它要软到可以吃。经过大约 45 分钟的等待时间（如果不是更多的话），我们的订单到了。所说的面条非常硬。我打电话给厨师并告诉他这件事。他想拿走我们的盘子再煮一次（我怀疑这会很好，因为他首先不尊重我们的要求）。男老板目睹了这一切，全程像雕像一样站在那里，没有任何客户关怀或同情的迹象。他更喜欢和猫玩耍，四处走动，时不时地盯着我们看，不多也不少。我想知道他在那里扮演什么角色。在我们任职期间，他和他的妻子在餐厅都没有用。
这是一次非常不满意的经历。我们是当时唯一用餐的顾客。我想知道如果餐厅里满是顾客，服务会怎样。我们在业主没有任何借口或商业姿态的情况下支付了全部账单。我根本不会推荐这家餐厅。
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