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Couldn't produce a meal in an hour, No management accountability
Lee P
Couldn't produce a meal in an hour, No management accountability
North Star House的点评
点评：Would not attempt to go again. My wife and I arrived and were quickly seated on what appeared to me to be a moderately busy night. Still plenty of empty tables. After ordering we waited 45 minutes and still no food was served. The server apologetically let us know twice that our dishes should be up soon. We watched two tables nears us be seated, served apps and then receive their entrées. Still no food. Our server, again, very politely let us know our food was coming soon. We asked to speak to the manager. She returned without the manager, we asked for the check for our drinks, and she offered to put our food together as a to-go. We declined. The check was for the full amount of the meal. We asked to speak with the manager a second time and asked the check be corrected. No manager. They had no courage to come speak to us and put the server in the middle of the conflict. Another server explained they were overrun with to-go orders and that was the cause for the delay. Our impression, we as the in-house customers were not as important as cranking the to-go orders out the door and the manager has no regard for their customers or they would have come spoken to us. Instead, the terrible leader put the server in the difficult position or apologizing for the terrible service that was the fault of the manager. I will not support such terrible management and mistreatment of employees in this manner, so I will not be going back and do not recommend anyone else support terrible leadership and service.
翻译：不会再去了。我和妻子到了餐厅后很快就入座，在我看来，这是一个相当繁忙的夜晚。但仍然有很多空桌子。点餐后，我们等了 45 分钟，但仍然没有食物上桌。服务员抱歉地告诉我们两次，我们的菜应该很快就会上来。我们看到附近的两张桌子都已经入座，上来了开胃菜，然后收到了他们的主菜。仍然没有食物。我们的服务员再次非常有礼貌地告诉我们食物很快就要上来了。我们要求和经理谈话。她回来时经理没来，我们要求结账，她提出把我们的食物打包带走。我们拒绝了。账单是全额的。我们再次要求和经理谈话，并要求更正账单。没有经理。他们没有勇气来和我们说话，把服务员夹在中间。另一位服务员解释说，他们外卖订单太多，这就是延误的原因。我们的印象是，作为店内顾客，我们根本没必要像把外卖订单送出去那样重要，经理根本不把顾客放在眼里，否则他们早就来找我们了。结果，这位糟糕的领导让服务员陷入困境，或者为糟糕的服务道歉，而这都是经理的错。我不会再支持这种糟糕的管理和虐待员工的方式了，所以我不会再去，也不建议其他人支持这种糟糕的领导和服务。
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