下载App
资质规则
旅行
账户
Tripadvisor用户
Horrible Experience at Fishkill Farms
Fishkill Farms的点评
点评：This review comes after I emailed the farm asking for the owner or GM to contact me with no response. My husband and I visited Fishkill Farms last Friday to pick both apples & blackberries celebrating our 16th wedding anniversary. We drove over 2 hours to this farm because we liked that they had organic options however after our experience we are not sure how organic they really are. Our experience was lack luster and we had some problems with a rogue chicken or rooster during blackberry picking which caused us to finish early but that was nothing compared to the horrible experience we had in the farm shop. After spending hundreds of dollars at this farm we visited the farm store on our way out. We were overcharged/charged incorrectly for multiple items. We tried to bring it to the attention of the cashier but only had a chance to mention one thing when she disappeared and we were left standing there with other customers not knowing what was going on. After waiting a while we decided we would just leave as it wasn't that big of a deal and we were tired after being there for hours. As we gathered our things to leave the manager comes in the door asking what we needed and being very rude for no reason. Thinking she was just having a bad day I said it wasn't that big of a deal we were just leaving but we were overcharged. I didn't get to finish when she grabbed the receipt, processed a refund for one item and then told me that she refunded it but next time don't be rude or mean to her employees. I asked what she was talking about because I was not mean or rude and she tells me the girl is crying in the back who based on things we overheard might of been her daughter. Then she starts walking away fast as I am trying to ask her what she is talking about and trying to tell her that I was neither mean nor rude but she did not give me a chance to speak to her. She starts yelling I'm done with you, get out of here! Both my husband and I as well as another customer were looking around thinking what is going on. Other people agreed that nothing I did was mean or rude. I simply pointed out that I was overcharged and did not even get a chance to show her the whole receipt. After this happened the manager that yelled at me, another lady that was with her the whole time and both cashiers hid in the back. My husband tried to go over to where they went to speak to the manager so we could find out where the misunderstanding was and she refused to come out. At this point we wanted to return everything we purchased but she would not come out. Then he walked around the farm to see if there was someone else we could speak to and he was told there was no other managers there. I own a business and I can't imagine every treating a customer like this. Even if she witnessed a customer being mean or rude to an employee she should never yell at a customer and tell them to leave the way she did but for her to not witness the situation and accuse someone of something that she did not see and did not happen brings it to a whole different level. Someone like this should not be in customer service. We are very upset at this whole experience. We suggest you think twice of visiting Fishkill Farms if this is the type of employees they keep. We did not think to look at reviews ahead of time but after our experience we started to look and we see we are not the only ones who have had a bad experience with a rude employee.
翻译：这篇评论是在我向农场发送电子邮件要求农场主或总经理与我联系但没有回复后发表的。上周五，我和丈夫去了菲什基尔农场采摘苹果和黑莓，庆祝我们结婚 16 周年。我们开车两个多小时来到这个农场，因为我们喜欢他们有有机的选择，但在我们的经历之后，我们不确定它们到底有多有机。我们的经历缺乏光彩，在黑莓采摘过程中，我们遇到了一些流氓鸡或公鸡的问题，这导致我们提前完成，但这与我们在农场商店的可怕经历相比根本不算什么。在这个农场花了数百美元后，我们在出去的路上参观了农场商店。我们对多件商品多收费/收费不正确。我们试图引起收银员的注意，但当她消失时，我们只有机会提到一件事，我们和其他顾客站在那里，不知道发生了什么事。等了一段时间后，我们决定离开，因为这没什么大不了的，而且我们在那里待了几个小时后也很累了。当我们收拾好东西准备离开时，经理进门询问我们需要什么，并且无缘无故地非常粗鲁。我以为她只是度过了糟糕的一天，我说这没什么大不了的，我们只是离开，但我们被多收费了。当她抓住收据，处理一件商品的退款，然后告诉我她已退款，但下次不要对她的员工粗鲁或刻薄时，我还没来得及完成。我问她在说什么，因为我并不刻薄或粗鲁，她告诉我那个女孩在后面哭，根据我们无意中听到的事情，她可能是她的女儿。然后她开始快速走开，因为我试图问她在说什么，并试图告诉她我既不卑鄙也不粗鲁，但她没有给我和她说话的机会。她开始大喊我受够了你，离开这里！我和我丈夫以及另一位顾客都在环顾四周，思考发生了什么事。其他人都认为我所做的一切都是卑鄙或粗鲁的。我只是指出我被多收费了，甚至没有机会向她展示整个收据。发生这种情况后，经理对我大喊大叫，另一位女士一直和她在一起，两名收银员都躲在后面。我丈夫试图去他们去的地方与经理交谈，以便我们找出误会所在，但她拒绝出来。此时我们想退回我们购买的所有东西，但她不肯出来。然后他在农场周围走动，看看是否有其他人可以与我们交谈，但他被告知那里没有其他经理。我拥有一家企业，我无法想象每个人都这样对待客户。即使她目睹顾客对员工卑鄙或粗鲁，她也不应该对顾客大喊大叫并告诉他们像她那样离开，但她不要目睹这种情况并指责某人她没有看到或没有做过的事情发生将其提升到一个完全不同的水平。这样的人不应该从事客户服务工作。我们对这整个经历感到非常沮丧。如果菲什基尔农场留有这样的员工，我们建议您在参观菲什基尔农场时三思而后行。我们没有想到要提前查看评论，但在我们经历过之后，我们开始查看，我们发现我们并不是唯一与粗鲁的员工有过糟糕经历的人。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
