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Absolutely Horrendous Business
Danielle D
Absolutely Horrendous Business
Claudio's Tavern & Grill的点评
点评：This place is such a joke. We booked a welcome party for our wedding here 7 months ahead of our wedding, as to have everything squared away ahead of time. We signed a contract, and sent CC info for a $1600 deposit. I found it odd that 3 weeks out I never heard from them, as our menu selections and headcount was due (mind you this is a 55 person event). When I contacted the restaurant to confirm everything, they told me they had a system update which must have accidentally removed our event from their calendar, so they forgot we had booked, and can no longer host our party. They said had I not called myself to confirm everything we would've shown up to a closed building the day of the event. The manager then tells me don't worry, we spoke to another local restaurant that can take over your party for about the same price. I call this said restaurant, and this was not the case! They did not have a space to accommodate my group, and said it would cost almost triple the price! After this, Claudios went radio silent, refusing to return calls and emails. Our deposit was returned, however this was handled so poorly by Claudio's. We were then left 3 weeks out scrambling calling every restaurant on the North Fork trying to find a new location, while simultaneously contacting our 55 guests to notify them all of the plans. We are all out of towners, and I had paid to have invitations made up and sent out for this welcome party. I had also paid to have welcome signs and decor made up that now all went to waste. At the very least Claudios did not even offer a gift card or ANY type of gesture to apologize for their mistake !! No wonder they have their google reviews disabled. Such a poor excuse for a business that was once quite reputable.
翻译：这地方简直就是个笑话。我们婚礼前七个月就在这里预订了迎宾派对，好提前把一切都安排妥当。我们签了合同，用信用卡支付了1600美元的定金。奇怪的是，三周后我却一直没有收到他们的消息，而我们选好菜单、点完人数（注意，这是一场55人的活动）就该到了。我联系餐厅确认所有信息后，他们告诉我系统更新了，肯定是系统意外把我们的活动从日历里删掉了，所以他们忘记了我们已经预订了，所以不能再举办派对了。他们说，要不是我亲自打电话确认，我们那天就得去一栋关门的楼里了。经理后来告诉我别担心，我们之前谈过另一家当地餐厅，可以以差不多的价格承办派对。我打电话给这家餐厅，结果完全不是这样！他们没有地方容纳我们，还说要价几乎是他们的三倍！之后，Claudios就彻底没了联系，拒绝回电话和邮件。我们的押金退了，但Claudio's的处理方式太差了。我们花了三个星期的时间，手忙脚乱地给North Fork的每家餐厅打电话，试图找到新的地点，同时还要联系55位客人，通知他们所有的计划。我们都是从外地来的，我花钱请人制作并寄出了这场迎宾派对的请柬。我还花钱请人制作了迎宾牌和装饰，但现在全都浪费了。至少Claudio's甚至没有送礼品卡或任何形式的道歉！难怪他们的谷歌评论被禁用了。对于一家曾经声誉卓著的餐厅来说，这真是个糟糕的借口。
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