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Kathleen S
Poor resort
LEGOLAND New York Theme Park的点评
点评：This is my third time at this resort and this time will be my last. When we arrived, we reserved a cabana to swim all day since it was a check-in day and the pool was closed and there was no compensation for that. After a lengthy discussion about this with the manager he “offered “ me a refund. The manager was extremely condescending towards me and everyone else that was inconvenienced by this. And it came down to where it was a lack of management where there was a lack of enough lifeguards scheduled for the pool.
The restaurant food is terrible. Last year they offered more of a healthy variety like salmon, which was very good but this year it was all fried and disgusting food. Housekeeping is a whole other issue. No services on our first day. The next day They knocked on our door at 6 PM to make up the beds and give us fresh towels. By then we were finishing with dinner and showering and getting ready for bed an hour or so after that. We actually had to get our own towels to shower after a long day at the park. And then they showed up with clean towels and to make our beds. We had to ask for a hairdryer and body wash soap several times when we arrived. The staff are very nice And conscientious and pleasure to talk with but the manager is not managing this hotel well at all. My two visits last year was great but not this year. So disappointing.
The restaurant food is terrible. Last year they offered more of a healthy variety like salmon, which was very good but this year it was all fried and disgusting food. Housekeeping is a whole other issue. No services on our first day. The next day They knocked on our door at 6 PM to make up the beds and give us fresh towels. By then we were finishing with dinner and showering and getting ready for bed an hour or so after that. We actually had to get our own towels to shower after a long day at the park. And then they showed up with clean towels and to make our beds. We had to ask for a hairdryer and body wash soap several times when we arrived. The staff are very nice And conscientious and pleasure to talk with but the manager is not managing this hotel well at all. My two visits last year was great but not this year. So disappointing.
翻译：这是我第三次入住这家度假村，但这次也将是最后一次。我们到达时预订了一个凉亭，因为当天是入住日，泳池关闭，我们预订了一整天的泳池，而且没有退款。经过与经理长时间的沟通，他“提出”退款给我。经理对我和其他所有因此受到不便的人都极其傲慢。最终，问题出在管理不善，泳池救生员不足。餐厅的食物很糟糕。去年他们提供更健康的选择，比如鲑鱼，味道很好，但今年全是油炸食品，令人作呕。客房服务又是另一个问题。第一天没有客房服务。第二天下午6点，他们敲门来整理床铺并给我们换了干净的毛巾。那时我们已经吃完晚饭，洗完澡，大约一个小时后准备睡觉了。在公园玩了一整天后，我们不得不自己拿毛巾洗澡。然后他们就拿着干净的毛巾过来帮我们铺床了。我们到的时候，要了好几次吹风机和沐浴露。工作人员非常友好，认真负责，聊天也很愉快，但经理管理这家酒店一点都不好。去年我住过两次，感觉都很棒，但今年就不一样了。真是太失望了。
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