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Overpriced and undervalued guest experience.
大洋湾公园火岛酒店的点评
点评：We have been going to the Fire Island hotel for over two decades. Once they sold and became the FIBH, they tripled the price and services are bare minimum at best. Staff is rude and uncaring (except Alexa at the front desk). Even though we booked in March, they had us move to a smaller room after two nights there. They said they no longer had our room we reserved. What!!????
So we moved, not a big deal in the grand scheme of things but the way the staff is so obnoxious, it is a corporate vibe. We used to be able to get towels, now in a room that sleeps 5 we had to ask multiple times for more than two towels. We can’t even get ice for our cooler (as they used to have mini fridges in each room, yet another thing they took away). I don’t mind using the ice machine but that broke two years ago and they haven’t yet fixed it. Yet they have since tripled the price. We paid 2700 for a tiny room with two queen beds and a single. The sheets, comforter and bed was wet with mildew. The air conditioner leaked and made a big puddle in the room. I would never recommend this hotel with the new ownership. It’s overpriced and guests are undervalued! They said we MUST be out by 10:30 and we picked up and asked for them to send someone for our belongings so we could spend time on the beach. It was so urgent that we check out yet we sat there for almost row hours waiting for them to collect our luggage from the room. Doesn’t even make sense why they declined a late check out!!!!
So we moved, not a big deal in the grand scheme of things but the way the staff is so obnoxious, it is a corporate vibe. We used to be able to get towels, now in a room that sleeps 5 we had to ask multiple times for more than two towels. We can’t even get ice for our cooler (as they used to have mini fridges in each room, yet another thing they took away). I don’t mind using the ice machine but that broke two years ago and they haven’t yet fixed it. Yet they have since tripled the price. We paid 2700 for a tiny room with two queen beds and a single. The sheets, comforter and bed was wet with mildew. The air conditioner leaked and made a big puddle in the room. I would never recommend this hotel with the new ownership. It’s overpriced and guests are undervalued! They said we MUST be out by 10:30 and we picked up and asked for them to send someone for our belongings so we could spend time on the beach. It was so urgent that we check out yet we sat there for almost row hours waiting for them to collect our luggage from the room. Doesn’t even make sense why they declined a late check out!!!!
翻译：我们去 Fire Island 酒店已经二十多年了。他们出售并成为 FIBH 后，将价格提高了三倍，服务充其量只是最低限度。工作人员粗鲁无情（前台的 Alexa 除外）。尽管我们在三月份预订了房间，但住了两晚后，他们就让我们搬到了一个较小的房间。他们说我们预订的房间已经没有了。什么！！？？？
所以我们搬家了，从大局来看这没什么大不了的，但工作人员太讨厌了，简直就是公司氛围。我们以前可以拿到毛巾，但现在在一个可以睡 5 个人的房间里，我们不得不多次要求拿两条以上的毛巾。我们甚至拿不到冰块来装我们的冷藏箱（因为他们以前每个房间都有迷你冰箱，他们又拿走了一样东西）。我不介意使用制冰机，但两年前它坏了，他们还没有修好。然而，他们已经把价格提高了三倍。我们花了 2700 美元住一间有两张大床和一张单人床的小房间。床单、被子和床都湿了，长了霉。空调漏水，房间里积了一大滩水。我永远不会推荐这家换了新主人的酒店。价格过高，客人却被低估了！他们说我们必须在 10:30 之前退房，我们收拾行李，要求他们派人来拿我们的东西，这样我们就可以在海滩上玩了。我们急着要退房，但我们在那里坐了将近几个小时，等他们从房间里收拾行李。他们拒绝延迟退房，这简直说不通！！！！
所以我们搬家了，从大局来看这没什么大不了的，但工作人员太讨厌了，简直就是公司氛围。我们以前可以拿到毛巾，但现在在一个可以睡 5 个人的房间里，我们不得不多次要求拿两条以上的毛巾。我们甚至拿不到冰块来装我们的冷藏箱（因为他们以前每个房间都有迷你冰箱，他们又拿走了一样东西）。我不介意使用制冰机，但两年前它坏了，他们还没有修好。然而，他们已经把价格提高了三倍。我们花了 2700 美元住一间有两张大床和一张单人床的小房间。床单、被子和床都湿了，长了霉。空调漏水，房间里积了一大滩水。我永远不会推荐这家换了新主人的酒店。价格过高，客人却被低估了！他们说我们必须在 10:30 之前退房，我们收拾行李，要求他们派人来拿我们的东西，这样我们就可以在海滩上玩了。我们急着要退房，但我们在那里坐了将近几个小时，等他们从房间里收拾行李。他们拒绝延迟退房，这简直说不通！！！！
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