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Poor customer service
Sandra B
Poor customer service
Lamani Grille的点评
点评：I live in NJ and traveled to Long Island to celebrate my father’s 87 th birthday. We were a party of 6 when I made the reservation and one of my brothers friends came along but all she wanted was a bowl of soup. We wanted to take advantage of the brunch special. Finally we all decided what we wanted and after she took our orders she informed us that we could not take advantage of the brunch special because we were 7. We told her the circumstances but she would not accommodate us. We told her our friend was just ordering soup. She said no! She told us that she would come back for the order and she took a long time. We ordered and the food took a long time to be served even though in our area there was only two tables occupied the rest were empty. Since it was taking so long my brother asked for more pita bread and it did not come until the dinner. We made reservations for 2:15 and we did not get out of there until 5. No appetizer, no drinks and no dessert and for a party if 7, one having just soup. It came to $374. After reading some of the reviews I saw one of the same circumstances and their waiter was accommodating to their customer getting the brunch even though they had 7 member party. This restaurant was recommended by my brothers coworkers but I have to give them a poor customer review and to top it all the bill included the tip and I did not like it. It should be my choice!
翻译：我住在新泽西州，去长岛庆祝我父亲 87 岁生日。我预订时，我们一行 6 人，我哥哥的一个朋友也来了，但她只想要一碗汤。我们想享受早午餐特惠。最后我们都决定了想要什么，她记下我们的订单后告诉我们，我们不能享受早午餐特惠，因为我们有 7 个人。我们告诉她情况，但她不肯满足我们。我们告诉她我们的朋友只点了汤。她说不！她告诉我们她会回来拿订单，她花了很长时间。我们点了餐，食物花了很长时间才上来，尽管我们那一带只有两张桌子有人，其余的都是空的。由于花了这么长时间，我哥哥要求再来点皮塔饼，但直到晚餐时间才上来。我们预订了 2:15 的座位，但直到 5 点才离开。没有开胃菜、没有饮料、没有甜点，如果是 7 个人的聚会，一个人只喝汤。总共 374 美元。读了一些评论后，我看到了同样的情况，他们的服务员很乐于让顾客吃早午餐，尽管他们有 7 名成员。这家餐厅是我兄弟的同事推荐的，但我不得不给他们一个差评，更糟糕的是账单里包括了小费，我不喜欢这样。这应该是我的选择！
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