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Hopeful Gary's can find a way to improve
TLSeymour
Hopeful Gary's can find a way to improve
Gary's Restaurant的点评
点评：I hesitated writing this review because times are tough for small businesses, and I know dependable staff is hard to come by. However, after our poor experience, and reading very similar reviews of several others, I am hoping this additional review will raise awareness to the owners and/or save someone else from a not great experience.
We had received a gift certificate for Gary's for $50. Arrived at 6:00pm, no one else waiting to be seated. We waited 10 minutes without being greeted by either of the two waitresses. We finally ask the bartender who said one of the wait staff is around somewhere and will be with you shortly. Now, 20 minutes standing waiting (we drove 40 minutes to get to the place and we had the gift certificate to use otherwise we would have left), we see one waitress set a table for 4, she approaches us and said your table for 4 is ready. We said there is just two of us; she asks us....what happened to the party of 4? Once seated at the table, we wait another 20 minutes. Once the waitress arrives, we order our drinks, sampler tray appetizer, and meal all at once (we were told they were out of side salad). She asks if we want dinner rolls and we say yes. Within 3-5 minutes our water and soda arrives; also, we are told that they are out of mushrooms for the sampler platter, so we said jalapeno poppers can be substituted. We wait 15 minutes and I flag the waitress to ask if the dinner rolls were supposed to be served before, or with dinner. Waitress says I'll get them now. Another 15 minutes goes by and we receive our sampler platter. Of the TWO jalapeno poppers received, one was the same color as my husbands coke, burned. The breading on the onion rings fell off as soon as you touched them to pick one up, and the pizza rolls were super crispy. Still....no dinner rolls received. As we're eating our appetizer, we see other tables being served the side salad that 15 minutes ago we were told they were out of. Upon our meals being brought, we had to ask for our mac salad and dinner rolls, as well as a refill on the water glass. My fish was very good, but sweet potato fries were burnt; my husbands pasta for his chicken parmesan was very chewy.
This is clearly a local place, as people going/leaving the bar were greeted by first name, and we love to support that. The view is beautiful. We left the waitress the normal tip as we would if the food and service had been great; she apologized for the wait and said she appreciated our visit. However, I believe this was the worst restaurant experience we have ever had. I would have rather been greeted immediately (instead of being ignored) and told we would have a 30-45 minute wait before we could be seated, and we would have happily gotten a drink and sat at the bar or walked outside. I truly hope for the best for Gary's as it has been around a long time and has great potential.
We had received a gift certificate for Gary's for $50. Arrived at 6:00pm, no one else waiting to be seated. We waited 10 minutes without being greeted by either of the two waitresses. We finally ask the bartender who said one of the wait staff is around somewhere and will be with you shortly. Now, 20 minutes standing waiting (we drove 40 minutes to get to the place and we had the gift certificate to use otherwise we would have left), we see one waitress set a table for 4, she approaches us and said your table for 4 is ready. We said there is just two of us; she asks us....what happened to the party of 4? Once seated at the table, we wait another 20 minutes. Once the waitress arrives, we order our drinks, sampler tray appetizer, and meal all at once (we were told they were out of side salad). She asks if we want dinner rolls and we say yes. Within 3-5 minutes our water and soda arrives; also, we are told that they are out of mushrooms for the sampler platter, so we said jalapeno poppers can be substituted. We wait 15 minutes and I flag the waitress to ask if the dinner rolls were supposed to be served before, or with dinner. Waitress says I'll get them now. Another 15 minutes goes by and we receive our sampler platter. Of the TWO jalapeno poppers received, one was the same color as my husbands coke, burned. The breading on the onion rings fell off as soon as you touched them to pick one up, and the pizza rolls were super crispy. Still....no dinner rolls received. As we're eating our appetizer, we see other tables being served the side salad that 15 minutes ago we were told they were out of. Upon our meals being brought, we had to ask for our mac salad and dinner rolls, as well as a refill on the water glass. My fish was very good, but sweet potato fries were burnt; my husbands pasta for his chicken parmesan was very chewy.
This is clearly a local place, as people going/leaving the bar were greeted by first name, and we love to support that. The view is beautiful. We left the waitress the normal tip as we would if the food and service had been great; she apologized for the wait and said she appreciated our visit. However, I believe this was the worst restaurant experience we have ever had. I would have rather been greeted immediately (instead of being ignored) and told we would have a 30-45 minute wait before we could be seated, and we would have happily gotten a drink and sat at the bar or walked outside. I truly hope for the best for Gary's as it has been around a long time and has great potential.
翻译：我犹豫着要不要写这篇评论，因为小企业的日子不好过，而且我知道很难找到可靠的员工。然而，在我们经历了糟糕的经历，并阅读了其他几家非常相似的评论之后，我希望这篇额外的评论能提高业主的意识，并/或避免其他人经历不好的经历。
我们收到了 Gary's 的 50 美元礼券。下午 6 点到达，没有其他人在等着入座。我们等了 10 分钟，两位女服务员都没有迎接我们。我们最后问了酒保，他说其中一位服务员在附近某处，很快就会来。现在，站着等了 20 分钟（我们开车 40 分钟才到达这个地方，我们有礼券可以用，否则我们早就离开了），我们看到一位女服务员摆了一张 4 人桌，她走近我们说您的 4 人桌准备好了。我们说只有我们两个人；她问我们……那 4 个人怎么了？坐到桌边后，我们又等了 20 分钟。女服务员一来，我们就一次性点了饮料、拼盘开胃菜和正餐（服务员告诉我们没有沙拉了）。她问我们要不要晚餐面包卷，我们说要。3-5 分钟内，我们的水和苏打水就来了；另外，服务员告诉我们拼盘里的蘑菇已经用完了，所以我们说可以用墨西哥胡椒代替。我们等了 15 分钟，我示意女服务员问晚餐面包卷是应该在晚餐前上，还是和晚餐一起上。服务员说我现在就去拿。又过了 15 分钟，我们收到了拼盘。收到的两份墨西哥胡椒卷中，一份和我丈夫的可乐颜色一样，烧焦了。洋葱圈上的面包屑在你触摸时立即掉下来，而比萨卷非常脆。但是...还是没有收到晚餐面包卷。当我们吃开胃菜时，我们看到其他桌子正在供应 15 分钟前我们被告知已经售罄的沙拉。当我们的餐点送来时，我们不得不要求提供我们的通心粉沙拉和晚餐面包卷，以及续杯水。我的鱼很好吃，但红薯条烧焦了；我丈夫的鸡肉帕尔马干酪意大利面非常难嚼。
这显然是一个当地人的地方，因为进出酒吧的人都会直呼其名，我们很乐意支持这一点。景色很美。我们给女服务员留下了正常的小费，如果食物和服务都很好的话，我们会这样做；她为我们等待的时间道歉，并说她很感谢我们的光临。然而，我认为这是我们有过的最糟糕的餐厅体验。我宁愿立即受到欢迎（而不是被忽视），并被告知我们需要等 30-45 分钟才能入座，我们会很高兴地喝一杯，坐在吧台或走到外面。我真心希望 Gary's 能够一切顺利，因为它已经存在很长时间了，而且有着巨大的潜力。
我们收到了 Gary's 的 50 美元礼券。下午 6 点到达，没有其他人在等着入座。我们等了 10 分钟，两位女服务员都没有迎接我们。我们最后问了酒保，他说其中一位服务员在附近某处，很快就会来。现在，站着等了 20 分钟（我们开车 40 分钟才到达这个地方，我们有礼券可以用，否则我们早就离开了），我们看到一位女服务员摆了一张 4 人桌，她走近我们说您的 4 人桌准备好了。我们说只有我们两个人；她问我们……那 4 个人怎么了？坐到桌边后，我们又等了 20 分钟。女服务员一来，我们就一次性点了饮料、拼盘开胃菜和正餐（服务员告诉我们没有沙拉了）。她问我们要不要晚餐面包卷，我们说要。3-5 分钟内，我们的水和苏打水就来了；另外，服务员告诉我们拼盘里的蘑菇已经用完了，所以我们说可以用墨西哥胡椒代替。我们等了 15 分钟，我示意女服务员问晚餐面包卷是应该在晚餐前上，还是和晚餐一起上。服务员说我现在就去拿。又过了 15 分钟，我们收到了拼盘。收到的两份墨西哥胡椒卷中，一份和我丈夫的可乐颜色一样，烧焦了。洋葱圈上的面包屑在你触摸时立即掉下来，而比萨卷非常脆。但是...还是没有收到晚餐面包卷。当我们吃开胃菜时，我们看到其他桌子正在供应 15 分钟前我们被告知已经售罄的沙拉。当我们的餐点送来时，我们不得不要求提供我们的通心粉沙拉和晚餐面包卷，以及续杯水。我的鱼很好吃，但红薯条烧焦了；我丈夫的鸡肉帕尔马干酪意大利面非常难嚼。
这显然是一个当地人的地方，因为进出酒吧的人都会直呼其名，我们很乐意支持这一点。景色很美。我们给女服务员留下了正常的小费，如果食物和服务都很好的话，我们会这样做；她为我们等待的时间道歉，并说她很感谢我们的光临。然而，我认为这是我们有过的最糟糕的餐厅体验。我宁愿立即受到欢迎（而不是被忽视），并被告知我们需要等 30-45 分钟才能入座，我们会很高兴地喝一杯，坐在吧台或走到外面。我真心希望 Gary's 能够一切顺利，因为它已经存在很长时间了，而且有着巨大的潜力。
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