点评:This is the first time I am writing a review, and I am extremely disappointed. As a regular customer who has consistently taken clients to this restaurant, I expected better. This was my first time ordering delivery, and it was a disaster.
After waiting for 1 hour and 15 minutes, I received a cold pizza and a cold croquette. When I asked the delivery driver to take the cold order back, I was told to call the restaurant. Upon calling, I was informed that a new pizza would be made, but it would take another thirty minutes.
The interaction over the phone further solidified my decision to no longer patronize this establishment. I will be sharing my negative experience with others and no longer believe the hype surrounding this restaurant. It is evident that many of the positive reviews are likely written by family and friends.
Additionally, I would appreciate it if management could review the quality and condition of both the first pizza and the second pizza delivered. This might help in understanding the issues and improving the service for future customers.
翻译:这是我第一次写评论,我非常失望。作为经常带客户来这家餐厅的常客,我期望会更好。这是我第一次订购外卖,结果简直是一场灾难。
等了 1 小时 15 分钟后,我收到了一份冷披萨和一份冷炸丸子。当我要求送货司机将冷订单拿回去时,我被告知要给餐厅打电话。打电话后,我被告知会再做一份披萨,但还需要 30 分钟。
电话中的互动进一步坚定了我不再光顾这家餐厅的决定。我会与他人分享我的负面经历,不再相信这家餐厅的炒作。显然,许多正面评论可能是由家人和朋友撰写的。
此外,如果管理层可以检查第一个披萨和第二个披萨的质量和状况,我将不胜感激。这可能有助于了解问题并改善未来客户的服务。