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Pam S
Many issues… no responsibility acknowledged.
Comfort Inn & Suites的点评
点评：Don’t stay here. Multiple problems and told “not my fault” by the front desk.
We checked in and were assigned a room on the second floor. The elevator didn’t work We toted are bags upstairs. The toilet didn’t work in the room. We called the front desk and told we needed to come to the front desk to get another room. We did this and were assigned another room. We advised the elevator didn’t work. They said they would reset it and it did work for the trek to our new room, The toilet worked in the new room.
We left for dinner. When we returned a note on the elevator stated it was not working. We used the stairs. We settled in and decided it was warm in the room. We tried adjusted the temp on the thermostat and nothing happened. We tried to call the front desk but the phone didn’t work. I called the front desk on my cell phone and advised of both issues. I was told the heat is regulated at the front desk the she was unaware the phone didn’t work.
At this point I was annoyed. No sorry for the inconvenience ect. I was advised when I stated this that I would not get a “I’m sorry” for any of the issues I outlined as it “wasn’t her fault.” I asked to speak to the manager and she stated there wasn’t one on duty and I would need to come to the front desk to contact the manager. I advised I would be contacting the corporate office.
A simple acknowledgment of the issues and an I’m sorry would have been all that was needed. Instead a blatant refusal was received. We will never stay here again and hope no one else does.
We checked in and were assigned a room on the second floor. The elevator didn’t work We toted are bags upstairs. The toilet didn’t work in the room. We called the front desk and told we needed to come to the front desk to get another room. We did this and were assigned another room. We advised the elevator didn’t work. They said they would reset it and it did work for the trek to our new room, The toilet worked in the new room.
We left for dinner. When we returned a note on the elevator stated it was not working. We used the stairs. We settled in and decided it was warm in the room. We tried adjusted the temp on the thermostat and nothing happened. We tried to call the front desk but the phone didn’t work. I called the front desk on my cell phone and advised of both issues. I was told the heat is regulated at the front desk the she was unaware the phone didn’t work.
At this point I was annoyed. No sorry for the inconvenience ect. I was advised when I stated this that I would not get a “I’m sorry” for any of the issues I outlined as it “wasn’t her fault.” I asked to speak to the manager and she stated there wasn’t one on duty and I would need to come to the front desk to contact the manager. I advised I would be contacting the corporate office.
A simple acknowledgment of the issues and an I’m sorry would have been all that was needed. Instead a blatant refusal was received. We will never stay here again and hope no one else does.
翻译：不要留在这里。出现了很多问题，前台却说“不是我的错”。
我们登记入住并被分配到二楼的房间。电梯坏了，我们拎着包上楼。房间里的厕所不能用。我们打电话给前台并告诉我们需要到前台去换一个房间。我们这样做了，并被分配到另一个房间。我们告知电梯坏了。他们说他们会重置它，它确实适合长途跋涉到我们的新房间，厕所在新房间里可以用。
我们去吃晚饭了。当我们返回时，电梯上有一张纸条说它无法工作。我们使用了楼梯。我们安顿下来并认为房间里很温暖。我们尝试调整恒温器的温度，但没有任何反应。我们试图给前台打电话，但电话打不通。我用手机给前台打电话并告知了这两个问题。有人告诉我前台可以调节暖气，但她不知道电话坏了。
此时我很恼火。对于给您带来的不便等，我们深表歉意。当我这么说时，有人告诉我，我不会因为我概述的任何问题而得到“对不起”，因为“这不是她的错”。我要求与经理交谈，她说没有人值班，我需要到前台联系经理。我建议我联系公司办公室。
只需要简单地承认问题并说声抱歉就足够了。相反，却遭到了公然的拒绝。我们永远不会再住在这里并希望没有其他人这样做。
我们登记入住并被分配到二楼的房间。电梯坏了，我们拎着包上楼。房间里的厕所不能用。我们打电话给前台并告诉我们需要到前台去换一个房间。我们这样做了，并被分配到另一个房间。我们告知电梯坏了。他们说他们会重置它，它确实适合长途跋涉到我们的新房间，厕所在新房间里可以用。
我们去吃晚饭了。当我们返回时，电梯上有一张纸条说它无法工作。我们使用了楼梯。我们安顿下来并认为房间里很温暖。我们尝试调整恒温器的温度，但没有任何反应。我们试图给前台打电话，但电话打不通。我用手机给前台打电话并告知了这两个问题。有人告诉我前台可以调节暖气，但她不知道电话坏了。
此时我很恼火。对于给您带来的不便等，我们深表歉意。当我这么说时，有人告诉我，我不会因为我概述的任何问题而得到“对不起”，因为“这不是她的错”。我要求与经理交谈，她说没有人值班，我需要到前台联系经理。我建议我联系公司办公室。
只需要简单地承认问题并说声抱歉就足够了。相反，却遭到了公然的拒绝。我们永远不会再住在这里并希望没有其他人这样做。
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