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Bronwen P
Disappointing!!!
Westline Aviation的点评
点评：Customer service is appalling. We were meant to go up at around 8am on 12 March for my 40th Birthday. We were told the night before that there was an emergency and we would be phoned at 12pm on the 12th. We waited for a call that never came and hung around at Dragon Peaks for and hour and a half. Eventually got hold of someone only to be told the pilot was now somewhere else.
Later that day we were told that it would have to happen on the 13th so we confirmed that they would call us at 6am and that our preferred time would be 10h30/11h00 on the 13th.
still no call and it is 11:15.
Could not plan alternative activities as waiting around not knowing when they were going to call on the 12th and now again on 13th.
The least they could do was inform us.
Very poor service and a big disappointment for myself and family as it was meant to be a surprise for my 40th.
Later that day we were told that it would have to happen on the 13th so we confirmed that they would call us at 6am and that our preferred time would be 10h30/11h00 on the 13th.
still no call and it is 11:15.
Could not plan alternative activities as waiting around not knowing when they were going to call on the 12th and now again on 13th.
The least they could do was inform us.
Very poor service and a big disappointment for myself and family as it was meant to be a surprise for my 40th.
翻译：客户服务令人震惊。我们原定于 3 月 12 日上午 8 点左右出发，庆祝我的 40 岁生日。前一天晚上我们被告知有紧急情况，12 号中午 12 点会打电话给我们。我们等了一个电话，但一直没有打来，在龙峰徘徊了一个半小时。最终联系了某人，却被告知飞行员现在在其他地方。
那天晚些时候，我们被告知必须在 13 日进行，因此我们确认他们会在早上 6 点给我们打电话，而我们的首选时间是 13 日 10 点 30 分/11 点。
仍然没有电话，现在已经 11 点 15 分了。
无法计划其他活动，因为在周围等待，不知道他们什么时候会在 12 号拜访，现在又在 13 号拜访。
他们至少能做的就是通知我们。
服务非常差，对我自己和家人来说非常失望，因为这本来是为了给我 40 岁的人一个惊喜。
那天晚些时候，我们被告知必须在 13 日进行，因此我们确认他们会在早上 6 点给我们打电话，而我们的首选时间是 13 日 10 点 30 分/11 点。
仍然没有电话，现在已经 11 点 15 分了。
无法计划其他活动，因为在周围等待，不知道他们什么时候会在 12 号拜访，现在又在 13 号拜访。
他们至少能做的就是通知我们。
服务非常差，对我自己和家人来说非常失望，因为这本来是为了给我 40 岁的人一个惊喜。
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