拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
$86 for two small pizzas
Guide3264479****
$86 for two small pizzas
Tony Boloney's - Hoboken的点评
点评：This is the frustrating saga that led me to pay $86 for two small pizzas while being completely disregarded by Tony Boloney’s management.
On April 25th—about a month ago—I ordered two pizzas through the website. I mistakenly selected pick-up instead of delivery and called the Hoboken store to cancel the order so I could re-order for delivery. I was assured the order would be cancelled, and I went ahead with the delivery order.
A few days later, I discovered that the pick-up order was never cancelled. I ended up being charged twice—one for the order that should have been cancelled and one for the delivery order that worked fine. I even went to the Hoboken store two days later; a manager promised to call me, but he never did. At that moment, I had no idea I was stepping into a long ordeal of excuses and blatant disregard from my once-beloved pizza place.
I sent two messages through Tony Boloney’s website contact page and got nothing. Desperate, I found an email address on their Facebook page and reached out. The founder, Mike Hauke, replied, “Very sorry, not acceptable and we will make sure you are refunded. Our GM Ed is on this and we will take care of it right away.” Following a brief exchange with GM Ed—who collected some details and told me he had voided the payment and I’d get my refund within a day—I waited. A week passed with no refund. I contacted them again, received another round of excuses, waited another week, and reached out once more. Now, Mike Hauke says he's handling it personally, and GM Ed claims he already processed the refund through Toast and would update me. Yet, here we are: another week without a refund or any real communication.
I’m done. I’ve done nothing wrong and I’m utterly disappointed and furious. I’ve ordered pizzas here weekly for over a year, but this is the last time. There are plenty of excellent pizza places in Hoboken where management actually cares about their customers.
On April 25th—about a month ago—I ordered two pizzas through the website. I mistakenly selected pick-up instead of delivery and called the Hoboken store to cancel the order so I could re-order for delivery. I was assured the order would be cancelled, and I went ahead with the delivery order.
A few days later, I discovered that the pick-up order was never cancelled. I ended up being charged twice—one for the order that should have been cancelled and one for the delivery order that worked fine. I even went to the Hoboken store two days later; a manager promised to call me, but he never did. At that moment, I had no idea I was stepping into a long ordeal of excuses and blatant disregard from my once-beloved pizza place.
I sent two messages through Tony Boloney’s website contact page and got nothing. Desperate, I found an email address on their Facebook page and reached out. The founder, Mike Hauke, replied, “Very sorry, not acceptable and we will make sure you are refunded. Our GM Ed is on this and we will take care of it right away.” Following a brief exchange with GM Ed—who collected some details and told me he had voided the payment and I’d get my refund within a day—I waited. A week passed with no refund. I contacted them again, received another round of excuses, waited another week, and reached out once more. Now, Mike Hauke says he's handling it personally, and GM Ed claims he already processed the refund through Toast and would update me. Yet, here we are: another week without a refund or any real communication.
I’m done. I’ve done nothing wrong and I’m utterly disappointed and furious. I’ve ordered pizzas here weekly for over a year, but this is the last time. There are plenty of excellent pizza places in Hoboken where management actually cares about their customers.
翻译：正是这段令人沮丧的经历，让我花了86美元买了两个小披萨，却完全被Tony Boloney的管理层无视。
大约一个月前的4月25日，我通过网站订购了两个披萨。我错误地选择了自取而不是外送，于是打电话给霍博肯门店取消订单，以便重新订购外送服务。他们向我保证订单会被取消，于是我继续订购外送服务。
几天后，我发现自取订单从未被取消。我最终被收取了两次费用——一次是本应取消的订单，另一次是正常配送的订单。两天后我甚至去了霍博肯门店；一位经理答应会给我打电话，但他一直没有联系我。那一刻，我完全没有意识到，我正陷入一场漫长的折磨：我曾经挚爱的披萨店总是给我找借口，甚至公然无视我。
我通过Tony Boloney网站的联系页面发了两条消息，但什么也没收到。绝望之下，我在他们的Facebook页面上找到了一个邮箱地址，并联系了他们。创始人Mike Hauke回复道：“非常抱歉，我们无法接受，我们会确保您获得退款。我们的总经理Ed正在处理此事，我们会立即处理。” 我和总经理Ed简短地交流了一下——他收集了一些信息，并告诉我他已经取消了付款，我会在一天内收到退款——之后我等待了一会儿。一周过去了，退款仍未收到。我再次联系他们，他们又一次推脱，又等了一周，然后再次联系他们。现在，Mike Hauke说他会亲自处理，总经理Ed也声称他已经通过Toast处理了退款，会及时通知我。然而，情况却依然如此：又过了一周，既没有退款，也没有任何实质性的沟通。
我受够了。我没有做错任何事，我感到非常失望和愤怒。一年多来，我每周都在这里订披萨，但这是最后一次了。霍博肯有很多很棒的披萨店，他们的管理层真的关心顾客。
大约一个月前的4月25日，我通过网站订购了两个披萨。我错误地选择了自取而不是外送，于是打电话给霍博肯门店取消订单，以便重新订购外送服务。他们向我保证订单会被取消，于是我继续订购外送服务。
几天后，我发现自取订单从未被取消。我最终被收取了两次费用——一次是本应取消的订单，另一次是正常配送的订单。两天后我甚至去了霍博肯门店；一位经理答应会给我打电话，但他一直没有联系我。那一刻，我完全没有意识到，我正陷入一场漫长的折磨：我曾经挚爱的披萨店总是给我找借口，甚至公然无视我。
我通过Tony Boloney网站的联系页面发了两条消息，但什么也没收到。绝望之下，我在他们的Facebook页面上找到了一个邮箱地址，并联系了他们。创始人Mike Hauke回复道：“非常抱歉，我们无法接受，我们会确保您获得退款。我们的总经理Ed正在处理此事，我们会立即处理。” 我和总经理Ed简短地交流了一下——他收集了一些信息，并告诉我他已经取消了付款，我会在一天内收到退款——之后我等待了一会儿。一周过去了，退款仍未收到。我再次联系他们，他们又一次推脱，又等了一周，然后再次联系他们。现在，Mike Hauke说他会亲自处理，总经理Ed也声称他已经通过Toast处理了退款，会及时通知我。然而，情况却依然如此：又过了一周，既没有退款，也没有任何实质性的沟通。
我受够了。我没有做错任何事，我感到非常失望和愤怒。一年多来，我每周都在这里订披萨，但这是最后一次了。霍博肯有很多很棒的披萨店，他们的管理层真的关心顾客。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
