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Manager was rude, terrible customer service after I complained about about my daughter’s food.
Ron R
Manager was rude, terrible customer service after I complained about about my daughter’s food.
Chit Chat Diner的点评
点评：I had gone to the Chit Chat diner in Hackensack numerous times. For the most part of I’ve liked eating there although I have felt that over the last couple of years that their food was becoming more average. But when I went a few days I had a really lousy experience. My daughter ordered the Chit Chat sampler. The chicken fingers were greasy, soggy, breading way too thick. Mozzarella sticks were so so. The fries were soggy and greasy. The búfalo wings were very fatty. All four items were clearly frozen before being cooked. When waitress asked if everything was ok, I told her my daughter was very disappointed, leaving more than half of her food uneaten. She said she’d get the manager to come over. I was totally shocked how he handled it. The right thing to have done that any decent restaurant would have done was to say I’m sorry, can I get you something else. He had the nerve to look at my daughter disapprovingly and said well I can get you another order of the same thing. Why would she possibly want more of the same thing?! I asked if she could have something else and he said no. He then left. I was flabbergasted. I decided to leave my table and go talk to him. I told him what a lousy look it was for the Chit Chat diner to not do the right thing. He then had the gall to say, well she ate more than half of it. I couldn’t believe it. She’s a kid, she didn’t know better. I expressed to him that he could still do the right thing. But he refused. What an ass. When I paid at the register I mentioned what happened. One of the staff overheard and said oh it must have been Andy. Then the cashier said he could give me half off of her dish. But then apparently he got on the phone with someone he said was the owner who told him no, don’t reduce the check. Really?! Definitely not the Chit Chat diner I used to know. What a crappy overall experience, and so surprising.
翻译：我曾多次去过哈肯萨克的 Chit Chat 餐厅。虽然过去几年里，我觉得他们的食物越来越普通了，但大部分时间我都很喜欢在那里吃饭。但有几天我去了，却有一次非常糟糕的经历。我女儿点了 Chit Chat 样品。鸡柳油腻、湿软，面包屑太厚。马苏里拉奶酪条一般般。薯条又湿又油腻。水牛鸡翅非常肥腻。这四种食物显然都是在烹饪前冷冻的。当女服务员问她是否一切都好时，我告诉她我女儿非常失望，她有一半以上的食物没吃。她说她会让经理过来。我对他的处理方式感到非常震惊。任何一家像样的餐厅都会做的正确的事情就是说对不起，我可以给你拿点别的吗。他竟然厚颜无耻地用不满意的眼神看着我女儿，说我可以再给你拿一份同样的东西。她怎么可能还想要同样的东西？！我问她是否可以点别的，他说不可以。然后他就走了。我惊呆了。我决定离开我的桌子去和他谈谈。我告诉他，Chit Chat 餐厅的客人不做正确的事情，真是太可恶了。然后他竟然厚颜无耻地说，她已经吃了一半多了。我简直不敢相信。她还是个孩子，不懂事。我向他表示他还是可以做正确的事情的。但他拒绝了。真是个混蛋。当我在收银台付款时，我提到了发生的事情。其中一名员工听到了，说哦，一定是安迪。然后收银员说他可以给我她那道菜的半价。但后来显然他和一个自称是老板的人通了电话，那人告诉他不，不要减少账单。真的吗？！绝对不是我以前认识的 Chit Chat 餐厅。整体体验太糟糕了，而且太令人惊讶了。
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