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Terrible Customer Service, good food.
Yarii04
Terrible Customer Service, good food.
Paula's Soul Food Cafe的点评
点评：I’ll start off by saying, the food is good. BUT the customer service is TERRIBLE. We catered some food from Paula’s. We picked up the food, and dropped it off quickly as we had some errands to run. We then received a call from Paula’s stating that they messed up and gave us someone else’s order and that we had to return it back to them as soon as possible because the customer was there for their order. The lady that called us was unapologetic and rude as if it was our mistake. She threatened to charge us if we didn’t bring back the food. Not sure how she thought she could do that without our card information, unless this business is keeping their customers payment details when they swipe to pay… Now we are very reasonable people so we told them we would take back the food as soon as we could, in which the lady on the phone was again rude because we couldn’t magically fly over there to fix THEIR MISTAKE. We ran home picked up the food and brought it back to the restaurant. The lady again, was very unapologetic, she just said it was their fault grabbed the food and walked away from us. No sorry, no thank you, just plain RUDE. Paula’s Soul Food Cafe, maybe you should consider reassessing your staff or invest in a customer experience course/class for your company. Actually pay attention and take into account the feedback customers are leaving behind. Looking at the other reviews, it seems like customer service is a constant issue. Be respectful and kind to your paying customers.
翻译：我首先要说的是，食物很好。但客户服务很糟糕。我们从保拉那里提供了一些食物。我们拿起食物，然后很快就把它放下，因为我们有一些事情要做。然后我们接到保拉的电话，说他们搞砸了，给了我们别人的订单，我们必须尽快将其退回给他们，因为顾客在那里等待他们的订单。给我们打电话的那位女士毫无歉意而且粗鲁，好像这是我们的错误。她威胁说，如果我们不带回食物，就要向我们收费。不知道她怎么能在没有我们的卡信息的情况下做到这一点，除非这家企业在客户刷卡付款时保留他们的付款详细信息……现在我们是非常通情达理的人，所以我们告诉他们我们会尽快收回食物，电话里的那位女士再次粗鲁，因为我们无法神奇地飞过去纠正他们的错误。我们跑回家拿起食物并带回餐厅。这位女士再次毫无歉意，她只是说这是他们的错，抢走了食物并离开了我们。不抱歉，不谢谢，只是粗鲁。 Paula’s Soul Food Cafe，也许您应该考虑重新评估您的员工或为您的公司投资客户体验课程/课程。实际上要注意并考虑客户留下的反馈。看看其他评论，客户服务似乎是一个持续存在的问题。尊重并善待您的付费客户。
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