拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Horrendus Service Issues
ganesh s
Horrendus Service Issues
Los Cantaros的点评
点评：Recommendation:
Families and diners should be aware of potential service issues at this restaurant. Improvements in staff training and customer service are crucial for enhancing the dining experience here.
Visit Details:
Date: 07/03/2024
Time: 07:24 PM
Table: B8
Server: Initials DV
Experience Summary:
Our visit started promisingly with a young lady greeting us and kindly seating us at booth Table #B8. The restaurant wasn’t busy, with many tables empty around us, and a few guests seated a couple of tables away. The ambiance was pleasant with enjoyable music in the background. Unfortunately, the service quickly fell short of expectations.
Service and Dining Experience:
Initial Requests: Upon arrival, we requested a booster seat for our 2-year-old son but never received it. Despite following up with our server, DV, the request was overlooked.
Service Delays: It took our server DV over 30 minutes to attend to our table for the first time, even after we asked to speak to our server because our toddler was very thirsty. When the drinks finally arrived, the server forgot to provide a straw and carried bare straws in his palm without gloves, which is a direct violation of health codes.
Order Taking: When taking our order, DV appeared moody and was not polite, particularly rushing and intimidating my 12-year-old nephew, who is still learning to order at restaurants. We ordered tacos for myself, grilled chicken burritos for my wife and nephew, and tortillas for our son, which he never received despite multiple follow-ups. Kid likes to eat tortilla with the poblano sauce - weird but dont ask me why.
Food Quality: The food was excellent. We enjoyed our meals, but the delay and lack of service for our son’s meal was frustrating.
Follow-ups and Conclusion: After waiting 45 minutes since the rest of us got our food and following up multiple times, I requested to see our server again to remove an item from our order as we decided to go home and cook dinner for our son. DV finally appeared after about 15 minutes and offered to remove the item from the bill without apology or acknowledgment of the poor service. His dismissive response that they were "really busy" was unacceptable given the numerous empty tables.
Overall Impression:
This experience was disappointing and highlighted a significant lack of basic service and courtesy. The server’s neglect, lack of communication, and unprofessional attitude were glaring issues. We hope that the management addresses these problems and provides better training for their staff to ensure a positive dining experience for future guests.
Families and diners should be aware of potential service issues at this restaurant. Improvements in staff training and customer service are crucial for enhancing the dining experience here.
Visit Details:
Date: 07/03/2024
Time: 07:24 PM
Table: B8
Server: Initials DV
Experience Summary:
Our visit started promisingly with a young lady greeting us and kindly seating us at booth Table #B8. The restaurant wasn’t busy, with many tables empty around us, and a few guests seated a couple of tables away. The ambiance was pleasant with enjoyable music in the background. Unfortunately, the service quickly fell short of expectations.
Service and Dining Experience:
Initial Requests: Upon arrival, we requested a booster seat for our 2-year-old son but never received it. Despite following up with our server, DV, the request was overlooked.
Service Delays: It took our server DV over 30 minutes to attend to our table for the first time, even after we asked to speak to our server because our toddler was very thirsty. When the drinks finally arrived, the server forgot to provide a straw and carried bare straws in his palm without gloves, which is a direct violation of health codes.
Order Taking: When taking our order, DV appeared moody and was not polite, particularly rushing and intimidating my 12-year-old nephew, who is still learning to order at restaurants. We ordered tacos for myself, grilled chicken burritos for my wife and nephew, and tortillas for our son, which he never received despite multiple follow-ups. Kid likes to eat tortilla with the poblano sauce - weird but dont ask me why.
Food Quality: The food was excellent. We enjoyed our meals, but the delay and lack of service for our son’s meal was frustrating.
Follow-ups and Conclusion: After waiting 45 minutes since the rest of us got our food and following up multiple times, I requested to see our server again to remove an item from our order as we decided to go home and cook dinner for our son. DV finally appeared after about 15 minutes and offered to remove the item from the bill without apology or acknowledgment of the poor service. His dismissive response that they were "really busy" was unacceptable given the numerous empty tables.
Overall Impression:
This experience was disappointing and highlighted a significant lack of basic service and courtesy. The server’s neglect, lack of communication, and unprofessional attitude were glaring issues. We hope that the management addresses these problems and provides better training for their staff to ensure a positive dining experience for future guests.
翻译：建议：
家庭和食客应注意这家餐厅可能存在的服务问题。员工培训和客户服务的改进对于提升这里的用餐体验至关重要。
访问详情：
日期：2024 年 7 月 3 日
时间：晚上 7:24
桌子：B8
服务员：Initials DV
体验总结：
我们的访问一开始就很顺利，一位年轻女士向我们打招呼，并亲切地把我们安排在 B8 号桌位。餐厅并不忙，我们周围有很多空桌子，几位客人坐在几张桌子外。氛围很愉快，背景音乐令人愉悦。不幸的是，服务很快就没有达到预期。
服务和用餐体验：
初始请求：抵达后，我们要求为我们 2 岁的儿子提供加高座椅，但从未收到。尽管我们与服务员 DV 进行了跟进，但请求被忽略了。
服务延迟：我们的服务员 DV 花了 30 多分钟才第一次来服务我们的桌子，即使我们要求与服务员交谈，因为我们的孩子非常口渴。当饮料终于送来时，服务员忘记提供吸管，没有戴手套，而是将裸露的吸管放在手掌中，这直接违反了卫生法规。
点菜：在点菜时，DV 看起来喜怒无常，没有礼貌，尤其是匆忙和恐吓我 12 岁的侄子，他仍在学习在餐厅点菜。我们为自己点了玉米卷，为妻子和侄子点了烤鸡肉卷饼，为儿子点了玉米饼，尽管多次跟进，他还是没有收到。孩子喜欢吃配有波布拉诺辣椒酱的玉米饼——很奇怪，但不要问我为什么。
食品质量：食物很棒。我们很喜欢我们的饭菜，但儿子的饭菜延迟和服务不足令人沮丧。
后续跟进和结论：我们等了 45 分钟，其他人都拿到了食物，之后我跟进了很多次，我要求再次找服务员，从我们的订单中删掉一项，因为我们决定回家为儿子做晚饭。大约 15 分钟后，DV 终于出现了，他提出从账单中删掉这一项，既没有道歉，也没有承认服务质量差。考虑到空桌子很多，他轻蔑地回答说他们“真的很忙”，这是不可接受的。
总体印象：
这次经历令人失望，凸显了基本服务和礼貌的严重缺乏。服务员的疏忽、缺乏沟通和不专业的态度都是明显的问题。我们希望管理层解决这些问题，并为员工提供更好的培训，以确保未来的客人获得积极的用餐体验。
家庭和食客应注意这家餐厅可能存在的服务问题。员工培训和客户服务的改进对于提升这里的用餐体验至关重要。
访问详情：
日期：2024 年 7 月 3 日
时间：晚上 7:24
桌子：B8
服务员：Initials DV
体验总结：
我们的访问一开始就很顺利，一位年轻女士向我们打招呼，并亲切地把我们安排在 B8 号桌位。餐厅并不忙，我们周围有很多空桌子，几位客人坐在几张桌子外。氛围很愉快，背景音乐令人愉悦。不幸的是，服务很快就没有达到预期。
服务和用餐体验：
初始请求：抵达后，我们要求为我们 2 岁的儿子提供加高座椅，但从未收到。尽管我们与服务员 DV 进行了跟进，但请求被忽略了。
服务延迟：我们的服务员 DV 花了 30 多分钟才第一次来服务我们的桌子，即使我们要求与服务员交谈，因为我们的孩子非常口渴。当饮料终于送来时，服务员忘记提供吸管，没有戴手套，而是将裸露的吸管放在手掌中，这直接违反了卫生法规。
点菜：在点菜时，DV 看起来喜怒无常，没有礼貌，尤其是匆忙和恐吓我 12 岁的侄子，他仍在学习在餐厅点菜。我们为自己点了玉米卷，为妻子和侄子点了烤鸡肉卷饼，为儿子点了玉米饼，尽管多次跟进，他还是没有收到。孩子喜欢吃配有波布拉诺辣椒酱的玉米饼——很奇怪，但不要问我为什么。
食品质量：食物很棒。我们很喜欢我们的饭菜，但儿子的饭菜延迟和服务不足令人沮丧。
后续跟进和结论：我们等了 45 分钟，其他人都拿到了食物，之后我跟进了很多次，我要求再次找服务员，从我们的订单中删掉一项，因为我们决定回家为儿子做晚饭。大约 15 分钟后，DV 终于出现了，他提出从账单中删掉这一项，既没有道歉，也没有承认服务质量差。考虑到空桌子很多，他轻蔑地回答说他们“真的很忙”，这是不可接受的。
总体印象：
这次经历令人失望，凸显了基本服务和礼貌的严重缺乏。服务员的疏忽、缺乏沟通和不专业的态度都是明显的问题。我们希望管理层解决这些问题，并为员工提供更好的培训，以确保未来的客人获得积极的用餐体验。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
