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Left feeling disappointed & confused.
Debra C
Left feeling disappointed & confused.
Telly's Restaurant & Pizza的点评
点评：Went today right at opening. We were literally the first ones there due to a snow storm. We ordered drinks & food in the usual way. I don’t eat dairy so, I asked for pizza, no cheese, extra sauce with eggplant as topping. They have a hummus appetizer on the menu so, I thought it reasonable to ask for a blob of hummus (to dip my pizza crust in). Went to the ladies & while I was gone, our server returned to the table to explain that the chef said no about the blob of hummus. When my dining partners explained what they had been told, I thought they were joking. Server came to let us know food should be out soon & reiterated to be the hummus situation. I said “ok, how about put the hummus on there & charge me for more eggplant”. She went back to the chef & was told no. So, we sat awhile longer & had time to chat about this weird situation, we were likely overheard by the owner because he came by to explain that they are simply too busy of a restaurant to make these types of substitutions. The kitchen would get overwhelmed & off track especially when busy. So, he would NOT allow the hummus. Odd! Why argue this? Especially since we were the first order of the day & they weren’t even busy,,the reason he was giving me wasn’t even currently valid.
Food arrives & we start to eat. So, of course, my pizza is lukewarm at best & husband’s nachos were cold :( Most of everyone’s food was as expected except ours. Server came to check how it all was so we were honest. I didn’t ask for my pizza to be remade, I simply asked for a reduction is price (totally valid since it wasn’t even hot). Husband got his nachos remade & they came back perfect, gooey hot,,stringy cheese & crispy chips. That was a relief for his at least. Server was so apologetic! I felt bad for her. The bill came & our food had been taken from the bill!
So, the owner wouldn’t allow a substitute item that was worth $2 at best but he wiped $35 of food off, no problem? We still tipped our server on what the bill should have been because she was great!
The character that the owner displayed is not conducive to a welcoming environment. I can’t go back even though the bill was adjusted. It wasn’t about the money, it was about doing what’s right so the patron feels taken care of which, I certainly did not.
Food arrives & we start to eat. So, of course, my pizza is lukewarm at best & husband’s nachos were cold :( Most of everyone’s food was as expected except ours. Server came to check how it all was so we were honest. I didn’t ask for my pizza to be remade, I simply asked for a reduction is price (totally valid since it wasn’t even hot). Husband got his nachos remade & they came back perfect, gooey hot,,stringy cheese & crispy chips. That was a relief for his at least. Server was so apologetic! I felt bad for her. The bill came & our food had been taken from the bill!
So, the owner wouldn’t allow a substitute item that was worth $2 at best but he wiped $35 of food off, no problem? We still tipped our server on what the bill should have been because she was great!
The character that the owner displayed is not conducive to a welcoming environment. I can’t go back even though the bill was adjusted. It wasn’t about the money, it was about doing what’s right so the patron feels taken care of which, I certainly did not.
翻译：今天刚开业就去了。由于暴风雪，我们实际上是第一批到达的人。我们以通常的方式点了饮料和食物。我不吃乳制品，所以我要了披萨，没有奶酪，额外加了茄子酱。他们的菜单上有鹰嘴豆泥开胃菜，所以我认为要一滴鹰嘴豆泥（用来蘸我的披萨饼皮）是合理的。去找女士们，当我离开时，我们的服务员回到餐桌解释说厨师对鹰嘴豆泥一团不同意。当我的用餐伙伴解释他们所听到的内容时，我以为他们在开玩笑。服务器来告诉我们食物应该很快就出来并重申是鹰嘴豆泥的情况。我说“好吧，把鹰嘴豆泥放在那里，然后向我收取更多茄子的费用”。她回到厨师那里，却被告知不行。所以，我们坐了一会儿，有时间讨论这种奇怪的情况，我们很可能被老板无意中听到，因为他过来解释说，他们的餐厅太忙了，无法进行这些类型的替代。厨房会不堪重负，偏离轨道，尤其是在忙碌的时候。所以，他不允许鹰嘴豆泥。奇怪的！为什么要争论这个？特别是因为我们是当天的第一笔订单，而且他们甚至都不忙，他给我的理由目前甚至都无效。
食物到了，我们开始吃饭。所以，当然，我的披萨充其量是不冷不热的，而丈夫的玉米片是冷的:(大多数人的食物都符合预期，除了我们的。服务器来检查这一切，所以我们很诚实。我没有要求我的披萨重新制作，我只是要求降低价格（完全有效，因为它甚至不热）。丈夫重新制作了他的玉米片，它们回来时很完美，粘糊糊的热，粘稠的奶酪和脆片。这对他来说是一种解脱至少。服务员非常抱歉！我为她感到难过。账单来了，我们的食物已从账单中扣除！
所以，店主不允许使用最多价值 2 美元的替代品，但他擦掉了 35 美元的食物，没问题吗？我们仍然给服务员小费，因为她很棒！
业主表现出的性格不利于营造温馨的环境。即使账单调整了，我也无法回去。这与钱无关，而是做正确的事，让顾客感到受到照顾，而我当然没有。
食物到了，我们开始吃饭。所以，当然，我的披萨充其量是不冷不热的，而丈夫的玉米片是冷的:(大多数人的食物都符合预期，除了我们的。服务器来检查这一切，所以我们很诚实。我没有要求我的披萨重新制作，我只是要求降低价格（完全有效，因为它甚至不热）。丈夫重新制作了他的玉米片，它们回来时很完美，粘糊糊的热，粘稠的奶酪和脆片。这对他来说是一种解脱至少。服务员非常抱歉！我为她感到难过。账单来了，我们的食物已从账单中扣除！
所以，店主不允许使用最多价值 2 美元的替代品，但他擦掉了 35 美元的食物，没问题吗？我们仍然给服务员小费，因为她很棒！
业主表现出的性格不利于营造温馨的环境。即使账单调整了，我也无法回去。这与钱无关，而是做正确的事，让顾客感到受到照顾，而我当然没有。
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