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And this is why gratuity for larger parties should not be guaranteed…
Tripadvisor用户
And this is why gratuity for larger parties should not be guaranteed…
2 Tha Joint的点评
点评：We love going to 2 Tha Joint, and usually have great service and great food, but tonight we learned that large groups sometimes are not treated the same as smaller groups, due to the required 18% gratuity for parties over 8. That was the case tonight with our server.
First off, we had a 6:00 reservation for party of 9, came 15 minutes early, but did not get sat until after 6:15.
The server (name? Had green/teal highlights in her hair) came over to get drink orders and seemed confused by a round of waters and 2 Cokes.
We sent in our first order and got .our first round of sushi okay, but after that, she didn’t come back to check on us, or even make eye contact, most of the evening.
After a while, we were wanting to order more sushi, but our server was no where to be found. After waiting 20 minutes, I walked up to the counter to get another ticket. We filled it out, and then had to walk it back up to the counter because the server still had not stopped by.
The other servers brought out our food, while our server was clearly more concerned with her other tables.
When our server did finally stop by, there was no apology or even realization she had not stopped been attending to us at all. And rather than clear our plates or offer dessert, she instead only told us about 18% gratuity being added automatically due to the size of our party. As she tried to rush away again, we asked for refills, which took another 10-15 minutes to get.
It was then we realized she wasn’t attending to us because she knew our gratuity was already guaranteed, while the others were not.
She never offered us dessert, but was offering dessert to all of her tables around us. By that point, though, we were just ready to call it a night and asked for our check, which took another 15 minutes to get.
When she brought us our check, she then told us we could only pay on one card because it was a larger group, which is not true because we have had checks split in the past.
We were really unhappy with the service from this server. As a former server, I understand being swamped but I also understand being more courteous and aware of the major inconvenience being caused to a party when I’m not attending to them. We hope that our experience will be better next time.
First off, we had a 6:00 reservation for party of 9, came 15 minutes early, but did not get sat until after 6:15.
The server (name? Had green/teal highlights in her hair) came over to get drink orders and seemed confused by a round of waters and 2 Cokes.
We sent in our first order and got .our first round of sushi okay, but after that, she didn’t come back to check on us, or even make eye contact, most of the evening.
After a while, we were wanting to order more sushi, but our server was no where to be found. After waiting 20 minutes, I walked up to the counter to get another ticket. We filled it out, and then had to walk it back up to the counter because the server still had not stopped by.
The other servers brought out our food, while our server was clearly more concerned with her other tables.
When our server did finally stop by, there was no apology or even realization she had not stopped been attending to us at all. And rather than clear our plates or offer dessert, she instead only told us about 18% gratuity being added automatically due to the size of our party. As she tried to rush away again, we asked for refills, which took another 10-15 minutes to get.
It was then we realized she wasn’t attending to us because she knew our gratuity was already guaranteed, while the others were not.
She never offered us dessert, but was offering dessert to all of her tables around us. By that point, though, we were just ready to call it a night and asked for our check, which took another 15 minutes to get.
When she brought us our check, she then told us we could only pay on one card because it was a larger group, which is not true because we have had checks split in the past.
We were really unhappy with the service from this server. As a former server, I understand being swamped but I also understand being more courteous and aware of the major inconvenience being caused to a party when I’m not attending to them. We hope that our experience will be better next time.
翻译：我们喜欢去 2 Tha Joint，通常提供优质的服务和美味的食物，但今晚我们了解到，由于 8 岁以上的聚会需要 18% 的小费，有时大型团体与小型团体的待遇不同。情况就是这样今晚与我们的服务器。
首先，我们有一个 6:00 的 9 人聚会预订，提前 15 分钟来了，但直到 6:15 之后才坐下。
服务员（名字？头发上有绿色/蓝绿色亮点）过来拿饮料订单，似乎被一轮水和 2 杯可乐弄糊涂了。
我们发出了第一个订单并得到了我们的第一轮寿司，但在那之后，她晚上大部分时间都没有回来检查我们，甚至没有眼神交流。
过了一会儿，我们想订购更多的寿司，但找不到我们的服务员了。等了20分钟后，我走到柜台去拿另一张票。我们填写了它，然后不得不将它走回柜台，因为服务器仍然没有停下来。
其他服务器端出我们的食物，而我们的服务器显然更关心她的其他桌子。
当我们的服务器最终停止时，没有道歉，甚至没有意识到她根本没有停止照顾我们。她没有清理我们的盘子或提供甜点，而是只告诉我们由于我们聚会的规模而自动添加大约 18% 的小费。当她试图再次冲走时，我们要求补充，又花了 10-15 分钟才拿到。
就在那时我们意识到她没有照顾我们，因为她知道我们的小费已经得到保证，而其他人则没有。
她从不给我们提供甜点，而是向我们周围的所有餐桌提供甜点。不过，到那时，我们已经准备好结束了，并要求我们结账，又花了 15 分钟才拿到。
当她给我们带来支票时，她告诉我们我们只能用一张卡支付，因为这是一个更大的团体，这是不正确的，因为我们过去曾将支票分开。
我们真的很不满意这台服务器的服务。作为一名前服务员，我理解被淹没，但我也理解更有礼貌并且意识到当我不参加聚会时给聚会带来的主要不便。我们希望下次我们的体验会更好。
首先，我们有一个 6:00 的 9 人聚会预订，提前 15 分钟来了，但直到 6:15 之后才坐下。
服务员（名字？头发上有绿色/蓝绿色亮点）过来拿饮料订单，似乎被一轮水和 2 杯可乐弄糊涂了。
我们发出了第一个订单并得到了我们的第一轮寿司，但在那之后，她晚上大部分时间都没有回来检查我们，甚至没有眼神交流。
过了一会儿，我们想订购更多的寿司，但找不到我们的服务员了。等了20分钟后，我走到柜台去拿另一张票。我们填写了它，然后不得不将它走回柜台，因为服务器仍然没有停下来。
其他服务器端出我们的食物，而我们的服务器显然更关心她的其他桌子。
当我们的服务器最终停止时，没有道歉，甚至没有意识到她根本没有停止照顾我们。她没有清理我们的盘子或提供甜点，而是只告诉我们由于我们聚会的规模而自动添加大约 18% 的小费。当她试图再次冲走时，我们要求补充，又花了 10-15 分钟才拿到。
就在那时我们意识到她没有照顾我们，因为她知道我们的小费已经得到保证，而其他人则没有。
她从不给我们提供甜点，而是向我们周围的所有餐桌提供甜点。不过，到那时，我们已经准备好结束了，并要求我们结账，又花了 15 分钟才拿到。
当她给我们带来支票时，她告诉我们我们只能用一张卡支付，因为这是一个更大的团体，这是不正确的，因为我们过去曾将支票分开。
我们真的很不满意这台服务器的服务。作为一名前服务员，我理解被淹没，但我也理解更有礼貌并且意识到当我不参加聚会时给聚会带来的主要不便。我们希望下次我们的体验会更好。
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